Resolution Manager Job Description
Resolution manager
provides counsel in the development of basic designs and equipment specifications as related to accepted automotive industry practices and standards.
Resolution Manager Duties & Responsibilities
To write an effective resolution manager job description, begin by listing detailed duties, responsibilities and expectations. We have included resolution manager job description templates that you can modify and use.
Sample responsibilities for this position include:
High interaction with BU CROs to vet Plan Strategy and identify Risks and Mitigants
Coordinate with Legal to identify obstacles to executing Plan
Fills in for the Team Manager in their absence
Support the Case Directors in the design, analysis and strategic direction of the settlement to be offered to the complainant or litigant
Co-ordinate all internal stakeholders to ensure agreement to and sign-off of the redress requirements and strategy
Responsible for ensuring that the execution of the agreed redress strategy including amendments and rebooking onto various trading platforms is undertaken
Liaise with CBL to obtain legal advice/support on complex issues
Proactively communicate case information to relevant stakeholders and proactively manage the portfolio
Attend weekly panel meetings with key stakeholders of the Bank to opine on interest rate derivative and/or fixed rate loan complaints
Undertake the pricing of complex portfolios of interest rate hedging products
Resolution Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Resolution Manager
List any licenses or certifications required by the position: ITIL, PMP, PMI, ADR, DON, ASE, ASQ, SARS, RP, CFA
Education for Resolution Manager
Typically a job would require a certain level of education.
Employers hiring for the resolution manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Education, Finance, Management, Business/Administration, Accounting, Communication, Engineering, MBA, Technical
Skills for Resolution Manager
Desired skills for resolution manager include:
Claim file process through presentation of actions and responses to client questions
Accepted industry standards and practices Computer experience with related claims and business software
Accepted industry standards and practices
Systems
Excel
Audit guidelines
Different areas of our business
ERISA reporting and disclosure requirements
Fiduciary responsibilities
Desired experience for resolution manager includes:
Position requires FINRA registrations and resident state insurance licensing
Position requires FINRA 6 and 63 registrations and resident state insurance licensing
Manage all aspects of the chargeback process end to end, , ensure processing integrity and customer service are top priority, reduce the probability of losses and mitigate issues to the organization as appropriate
Provide all units within NACCC and coordinate with key business partners with any new and/or changes to chargeback policy and process as set and outlined by MasterCard Worldwide
Provide and maintain statistical analysis (dashboard) of trends, variances, numbers of employees needed/ write-offs/ chargebacks and other relevant information to provide adequate reporting for the performance of Chargeback
Identifying and implementing recommendations, using the dashboard, to improve the overall effectiveness/ productivity of Chargeback
Resolution Manager Examples
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Resolution Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a resolution manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for resolution manager
- Monthly reporting and analysis for Operations functions
- Line of business support/reporting
- Hierarchy approval and maintenance process
- Efficiency tracking and reporting
- Weekly headcount analysis
- Key metric and unit cost reporting and analysis
- Manage Risk and Opportunity process
- ICE II conversion including reporting conversion and testing of new system
- Management of FOS cases including providing individual coaching and support and building on the existing knowledge management framework
- Management of overall performance, quality and responsiveness across the team, including ongoing improvement in FOS costs
Qualifications for resolution manager
- Management & oversight of lending product escalations ensuring overall customer satisfaction
- Participate in tactical execution/implementation stemming from senior management strategic planning to improve overall operational effectiveness within the Toronto or Montreal Lending group and to achieve the desired customer service levels
- Remain informed of overall quality assurance and develop plans for continuous improvement
- Position requires FINRA 6 and 63 registrations and resident state insurance licensing, which must be obtained within 90 days of the start date
- Accountable for gap assessment of back office processes and critical to compliance (CTC) requirements
- Accountable for completing audit finding management action plans and ensuring timely completion
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Resolution Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of resolution manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for resolution manager
- Provision of advice and support for any customer issue prior to going to FOS with a view to ensuring early resolution, including contributing to knowledge management development for all complaint teams
- Stakeholder management and provision of actionable insight
- Coaching, monitoring and supervision of direct reports to ensure they have the skills and knowledge to perform their role – ensuring effective implementation of people leader fundamentals
- Responsible for management of overall timeline, risks and issues associated with Plan production
- Responsible for planning and budget for RRP Team
- Lead the development and maintenance of effective relationships with Business Units as assigned and ensure the timely delivery of plan content that complies with relevant regulatory requirements and meets senior management expectations
- Interface with the other RRP team leads, senior management, business units and other key stakeholders to gather resolution plan content or address issues, questions, or concerns in regards to resolution planning or regulatory direction as required
- Negotiate with stakeholders on content and timelines as required to ensure resolution plan content supports the global and/or US strategy for resolution and recovery planning
- Ensure presentations to regulators and senior management on various RRP related issues and concerns as required are developed with a controlled process and high quality
- Collaborate with other team leads on setting strategy for delivery of US resolution plan that ensures meeting regulatory requirements and senior management expectations
Qualifications for resolution manager
- Lead and oversee ~ 15 RS Process Control analysts across two sites
- Ensure process controls are in place for ~ 95 RS CTCs and job aides include relevant CTCs
- Perform proactive impact analysis of business changes such as MICN in order to ensure business continuity
- Coach and develop process control team managers to improve performance and meet goals
- Influence across organizational boundaries to ensure back office processes are understood
- 4+ years back office or process management/process improvment experience
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Resolution Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a resolution manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for resolution manager
- Write, edit and coordinate the development, delivery, review and approval of assigned sections of the annual resolution plan, presentations, or other documents
- Analyze proposed and final regulations relevant to RRP
- Prepare presentations for executive committees, senior management, regulator meetings, internal training sessions as required
- Management of ad hoc inquiries from senior management, regulators and other stakeholders as required
- Monitor collection activity and coach staff ondelinquent SFR mortgage, home equity lines of credit (HELOC) and other consumerloans and ensure compliance with FDCPA/CFPB guidelines
- Monitor the foreclosure process for mortgage, HELOC and investor delinquent mortgage loans, including Notice of Intent letters mailed to customers, timely filing of Notice of Defaults, Notice of Sales and foreclosure bids
- Ensure compliance with state, federalregulations and investor guidelines
- Monitor Bankruptcy (BK) filings to ensure Proof of Claims are filed timely, relief from stay is requested, bankruptcy plans are reviewed and payments are correctly posted
- Interact with inside and outside attorneys when legal issues arise on foreclosures, bankruptcy or pending litigation and settlement agreements
- Process any necessary changes within the Collection team and update applicable internal procedures due to changes in lending requirements or recommendations by CFPB, FRB and other regulatory agencies
Qualifications for resolution manager
- 6+ months of experience in cross functional project leadership/management
- Must have FINRA registrations (6 & 63) and resident state insurance licensing
- Must demonstrate strong negotiation skills displaying sound judgment and decision-making
- Position requires FINRA registrations, 6 & 63 and resident state insurance licensing, but can be obtained within 90 days
- Specialist knowledge of Interest Rate Derivative products
- A self-starting attitude with a flexible and team focused approach
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Resolution Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a resolution manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for resolution manager
- Ensure that underpayment discrepancies are collected timely and accurately
- Coordinate with all necessary departments on contract issues related to underpayment discrepancies
- Analyze trends in underpayment inventory and work with insurance companies to resolve underlying reasons
- Perform QA for all processes within the Underpayment Resolution area
- Lead, manage and motivate a team of 8+ members
- Timely and quality reconciliation for trading and non-trading activities
- Intercompany payments are initiated in time
- Intercompany balances are reported to Treasury and to Commissionaire
- On timely basis
- Drive reduction of Intercompany overdue balances across the group,working with markets, regional BSS Intercompany teams and other streams (eg
Qualifications for resolution manager
- Knowledge of corporate finance, credit policy within SME/Retail Commercial
- Perform scenario planning and risk analysis as part of the decision-making process concerning potential settlement of tax matters
- Issue of letters of opinion concerning the risks of a proposed transaction, including technical tax risks, practical risks, and evidentiary or other dispute related risks
- Support to counsel during the litigation process, including handling the discovery process, witness preparation and taking witness statements, and preparing documents for court
- Successful completion of studies towards an approved financial qualifications such as CFA will be a condition of employment
- Undergraduate degree and 4+ years, or Graduate degree and 2+ years experience in a technical support function
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Resolution Manager Job Description
Job Description Example
Our innovative and growing company is hiring for a resolution manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for resolution manager
- Ensure implemented tools (eg
- Identify root cause of recurring issues and drive process improvement opportunities
- Ensure controls and processes are understood and delivered to meet CARM satisfactory standard
- Drive good results of Key Performance Indicators (KPIs) across the globe
- Change management within the responsible areas
- Participate in the Front Line Unit Working sessions to understand and communicate Financial Forecasting data to the appropriate stakeholders in the Line of Business
- Document GM operational assumptions and requirement by working with the LOB SMEs
- Distribute drafts of the Plan and obtain consensus and approval from SMEs
- Facilitate testing of the playbook periodically by leveraging LOB resources and gathering necessary documents/data
- Executive Reporting which includes proper communication with Executives to ensure objectives are understood and progress is being achieved
Qualifications for resolution manager
- GBCCC experience and an in-depth knowledge of Group Benefits (GB) business
- Proficient knowledge of group insurance products (Medical, Dental, Disability), GBCCC processes, GB contracts and GB plans
- In-depth customer service orientation and defusing skills
- Comprehensive consulting and negotiating skills with the ability to impact and influence others
- Superb team player
- In-depth problem-solving, research and analytical skills