Relations Rep Job Description
Relations Rep Duties & Responsibilities
To write an effective relations rep job description, begin by listing detailed duties, responsibilities and expectations. We have included relations rep job description templates that you can modify and use.
Sample responsibilities for this position include:
Relations Rep Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Relations Rep
List any licenses or certifications required by the position: ASE, GOLD, CETP, CP, SHRM, PHR
Education for Relations Rep
Typically a job would require a certain level of education.
Employers hiring for the relations rep job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Business, Associates, Public Relations, Marketing, Business/Administration, Communications, Journalism, Human Resources, Medical
Skills for Relations Rep
Desired skills for relations rep include:
Desired experience for relations rep includes:
Relations Rep Examples
Relations Rep Job Description
- Read and respond to inquiries received from investors
- Provide status updates for investor reporting
- Provide documents and responses for investor audits
- Collaborate with the third party service providers/vendor to provide bidding instructions to foreclosure attorneys
- Facilitate monthly status calls with investors
- Track and request approval from Investors for loans requiring charge off
- Establish payees in our Mortgage Servicing Platform (MSP)
- Complete mortgage default payee header set-up
- Complete quality control reviews of various activities within mortgage default
- Manages and resolves complex associate relations issues
- Bachelor’s degree in Journalism, Mass Communications, Marketing, Advertising/Public Relations, English, or related field with a minimum of 6 years of experience
- Requires the application of special or skill knowledge and/or pertinent techniques to work assignments
- Professional HR certificate desirable
- Making our guests feel welcomed, informed, and included in the story, including and treating guests to memorable experiences
- Welcome school groups administer group check-in procedures
- Stock bottle and lunch carts for school groups and camps and deliver to designated areas
Relations Rep Job Description
- Liaison working in conjunction with the Executive Sales Directors (ESD) all auction sales teams including Dealer Sales & Services (DSS), Online Sales & Services (OSS), Dealer Relations Representatives (DRR) and auction management to ensure business objectives and goals are met
- Evaluate current inventory, including auction units and ADESA.com units, in order to provide the most effective inventory match based on buyer’s specific inventory needs
- Engage designated fallout through outbound contacts via telephone, email or text messages to promote all ADESA products and services including Inlane, LiveBlock and DealerBlock channels
- Directly responsible for targeting new dealers and reactivating fallout dealers
- Directly responsible for special projects as assigned by Dealer Relations Management team
- Engage in specific customer services and/or concierge activities
- Accurately documenting all customer interactions within ADESA’s CRM tool
- Responsible for delivering excellent customer service which will impact each auction’s monthly Customer Service Index (CSI) score
- Spend an average of two to three days per week engaging in outbound contacts to existing, new and resurrected dealers to promote ADESA products and services, including in lane, LiveBlock and DealerBlock venues
- Spend an average of two days per week engaging in specific customer service and/or concierge activities as directed by designated auction manager and/or District Dealer Relations Manager
- Work evening private events program
- Ability to work flexible shifts, including days, weekends, and evenings
- A minimum of one plus (1+) year(s) of sales and/or account management experience preferred
- Demonstrate ability to learn, retain and articulate product related information
- Professional and persuasive verbal and written communication and listening skills
- A minimum of one (1) to (3) three years of Inside Sales, account management and/or customer service experience preferred
Relations Rep Job Description
- Strive to be the liaison and work in conjunction with all auction sales teams (Dealer Sales & Services (DSS) and Online Sales & Services (OSS) auction management, Corporate Dealer Relations team and all customers to ensure business objectives and goals are met
- Assist in the education and training of existing and new Dealer Relations Reps/Dealer Relations Project Representative
- Spend an average of two to three days per week engaging in outbound contacts to in market but out of territory dealers, to include existing, new and resurrected dealers to promote ADESA products and services, including in lane, LiveBlock and DealerBlock venues
- Directly responsible to garner in market but out of territory brand new (never done business with my auction) dealers and resurrected (fallout 180+ days) dealers for all buying channels to include in lane, LiveBlock and DealerBlock
- Responsible to deliver excellent customer service which will impact each auction’s monthly CSI score
- Conducts or assists with investigations to resolve employment issues, recommends solutions and assists with facilitation of resolution
- Make face-to-face contacts and presentations to all current referring physicians and potential prospects
- Proactive field work with targeted physicians and their office staffs to identify needs (needs assessment/profile) and begin a strategy for matching their needs with organizational offerings that benefit physician
- Develop relationship sales funnel with identified organizational resources to progress and further engage the referring physician with the hospital
- Develop physician profiles to tract intelligence, referral desires and potential of referral relationship between hospital and the physician
- Experience in a 24/7 manufacturing environment large scale, complex organizationsEmployee Relations Expertise – Has had relevant experience of resolving Employee relations issues
- Develop and coordinate team presentations with service line managers and specialist to referring physicians
- Regularly share service line enhancements with referring physicians on behalf of the organization
- Documents physician visits, contacts, issue resolution, and market intelligence in the customer relations management software
- Implement the hospital’s issue resolution process and ensure personal roles as liaison for information between parties
- Manage issues in objective fact gathering manner to ensure internal constituents receive adequate and appropriate information to act upon
Relations Rep Job Description
- Identifies and collects educational material on community networks and advocacy groups with similar missions and values and communicate the information to management
- Provide information internally to facilitate physician access to service, issues resolution and to new services, hospital staff members or patient service offerings
- Act as liaison for customer service issues to ensure physician information is received by the correct operations or administrative staff member and that issue process is being managed proactively
- Utilize market intelligence in a quantified and prioritized report for leadership to ensure overall resource allocations to correct issues and for new products/services opportunities
- Work with senior management to learn strategic messages and services for position with referring physicians
- Oversee all sales and strategies for tactical implementation of assigned goals
- Obtain, interpret and analyze physician information, utilization by physician of hospital services and services of competing hospitals, in a timely and accurate manner
- Identify key sales strategies to enhance referral relationships with the assigned physicians
- Effectively organize, assemble and arrange resources to meet goals
- Quantify tactics in activities and results for tracking and measurement of personal sales results
- Identify within the sales plan additional initiatives to support physician sales and organizational needs
- Responsible for correspondence and follow-up with physicians
- Proficient in AP Style writing standards
- Broad knowledge of FIS products and related services
- Reviews invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, manages director/relationship manager or billing team to resolve billing queue and to discuss available service offerings
- Works cooperatively to resolve patient care & service issues
Relations Rep Job Description
- Works directly with internal staff to understand service lines, identify appropriate prospects, deliver designed messaging in a timely and cost effective manner, organize meetings between referral sources and hospital affiliated providers, coordinate access to hospital services and verify physician satisfaction with the outcome of referrals
- Work with the marketing and strategic team to establish new business growth opportunities for health system, develop successful and cost effective marketing materials
- Promotes a positive image of the hospital
- Identifies service issues and communicates operational image issues that impede physician referrals, patient and physician satisfaction
- Identifies appropriate prospects, delivers designed messaging, organizes meetings between referral sources and hospital affiliated providers, coordinates access to hospital services and verifies physician satisfaction with the outcome of referrals
- Establishes new business growth opportunities for the health system and develops successful marketing materials
- Receives incoming employee relations inquiries, makes initial assessment
- Efficiently resolves basic employee relations complaints, concerns, and allegations
- May complete routine employee relations correspondence
- Assists in the administration of the Employee Review Board
- Two years of experience in the healthcare field with proven hospitality/customer service skills required
- Proficiency in oral and written English and at least one additional language required
- Experience in engineering or high-tech industry
- REQUIREDto reside in one of the counties listed
- Bachelor's degree in AG Policy, AgriBusiness, Plant science, Biology or Ag Science OR 6 years of agriculture experience reflecting increasing levels of responsibility
- Required to drive to various ranch locations as part of job functions