Operations Rep Job Description
Operations Rep Duties & Responsibilities
To write an effective operations rep job description, begin by listing detailed duties, responsibilities and expectations. We have included operations rep job description templates that you can modify and use.
Sample responsibilities for this position include:
Operations Rep Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Operations Rep
List any licenses or certifications required by the position: TIA, CDL, MCAD, MAWB, AMFIC/NCFM
Education for Operations Rep
Typically a job would require a certain level of education.
Employers hiring for the operations rep job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in English, Business, Engineering, Math, Computer, Keyboard, Healthcare, Education, Medical, Graduate
Skills for Operations Rep
Desired skills for operations rep include:
Desired experience for operations rep includes:
Operations Rep Examples
Operations Rep Job Description
- Cancel and return accounts submitted by local municipalities
- Maintain and track Better Business Bureau and Attorney General Complaints, consumer generated correspondence and disputes
- Obtain and submit insurance related claims
- Produce reports for overpayments to be reported
- Prepare and complete adjustment reports
- Process ongoing provider file changes resulting from information received from the provider or information that is generated internally that would require modifications to the electronic record of the provider
- Research and resolve complex issues related to provider file information
- Support provider file related projects
- National and Local Paid Programming Sales – send out and clear avails, negotiate rates, and allocate and book all orders
- Accurate daily processing of cash transaction postings and withdrawals to client accounts via ISIS or inbound phones including payments made by Automated Clearing House (ACH), Wire Transfer, lockbox (checks) and branch deposits Fed Adjustment processing, stop payments, and deposit chargebacks
- Presentation development including formatting and messaging
- Knowledgeable in the use of Microsoft SharePoint
- Strong understanding and proficiency in working with spreadsheets, pivot tables and graphs
- Excellent oral communication, interpersonal, and technical writing skills
- Ability to develop implement and maintain paper and computer-based tools for scheduling, tracking and reporting data
- Resourceful, Self-reliant, Self-motivated
Operations Rep Job Description
- Keeps classrooms organized and stocked with teaching supplies Monday through Friday
- As requested provides on site building coverage for School of Law events, and/or in the event of emergencies, and/or as directed by the School of Law Disaster Recovery Team outside of the regular work schedule to include before and after hours, weekends, and holidays
- Checks building restrooms two times per week to ensure cleanliness and adequate supplies
- Possesses the ability to stand and/or walk for long periods of time
- Excellent knowledge of our internal tax system
- Survey assigned jurisdictions at least once a month
- Partners with Client Services and Corporate Services business units
- Monitors the team to ensure the Service Level Agreements are being met
- Placing restricted stock trades and prospectus sales
- Process ongoing provider file revisions resulting from information received from the provider or information that is generated internally that would require modifications to the electronic record of the provider
- Demonstrates follow-through
- 3 years of relevant, program administration work experience
- Ability to perform functions listed in the Job Description
- Performs highly complex or non-routine administrative tasks exercising significant judgment and discretion in the performance of duties usually in support of a single unit or team within Loan Operations
- Responds to the most complex inquiries and issues from Customers and internal units
- Have a minimum of 1 year of experience in a healthcare office setting, previous experience in patient services or admitting
Operations Rep Job Description
- Reviews and researches insurance updates for determination of meeting compliance guidelines or requirements pertaining to FEMA and NFIP for Flood Adequacy, Private Investors or Client Specific, or FreddieMac and FannieMae
- Determines if a document can be used to update or comment a loan
- Makes necessary adjustments to insurance lines based on data found on reports, documents, or notes on AS/400 history
- Researches and validates HO6 tracking and makes decisions on when required or not for loans reviewed
- Reviews for data integrity any and all updates made on Condominium policies
- Performs in-line QC on updates made to Condominium loans
- Reviews full Condominium policies to meet specific regulatory guidelines
- Resolves escrow disbursement discrepancies by researching the loan and making outbound calls to the insurance agency/company to obtain required information in order to make timely and accurate updates and insurance payments to loan files
- Improve Service Excellence Performance, utilizing available support tools (e.g Service Excellence Planning Guide)
- Deploy Parts Logistics Transformation Projects (Parts Inventory Collaboration & Parts Excellence) to targeted deal
- Have knowledge of medical terminology, excellent verbal and written communication skills, organizational skills and critical thinking skills
- Be proficient with commonly used office software and equipment
- F-35 Program Experience a plus
- Item Management or Kit Management Experience a plus
- Change or configuration management experience a plus
- Bachelor's degree, preferably in Business, Computer Science or equivalent experience
Operations Rep Job Description
- Actively support the Digital journey and strategy execution
- Provide technical support for clients such as troubleshooting client issues connecting to our systems
- Develop strong relationship with Clients to deliver exceptional service and ensure that expectations are exceeded
- Act as a liaison between new and existing Clients and internal departments including Account Management, Operations, and Development teams
- Provide technical support for our Clients regarding Chargeback related issues
- Provide technical support for our Clients regarding Payment Gateway related issues
- Reviews requests for policy changes, gathers data from various computer systems, and organizes background data to support the change and determines whether requested changes meet company underwriting guidelines
- Follows procedures to process first-level transactions (adds/cancels, conversions, partial conversions, withdrawals, ) and second level-transactions (Business Exchange Applications, substitution of insureds, changes, corrections, increases, splits, paid ups, reductions, quotes)
- Performs all related accounting transactions, including clearing money from suspense accounts and processes 1035 exchanges and related accounting transactions
- Provides service to sales agents and sales offices, and answers technical questions related to policy changes, and explains how specific change/exchange decisions were reached
- Ability to quickly respond to pressing issues that arise
- Ability to research circumstances thoroughly and make appropriate recommendations and/or decisions
- Addresses internal and external constituents needs with moderate supervision
- Builds and maintains trusted partner relationships in relatively non-complex environments
- Facilitates processes in a relatively non-complex environment with moderate supervision
- Minimum 2 years sales experience in solutions based, consultative selling environment required
Operations Rep Job Description
- Should be able to identify the root causes and solutions for installed base issues
- Take complete ownership of reported issues through to completion of data correction
- Proactively review all incoming data to ensure that customer and asset information is correct
- Review existing data, check for problems or duplicates, identify root causes, correct all inaccurate data
- Should be able to research RMA transactions to answer related queries
- Research, diagnose, and correct problems reported through the Renewal Operations alias
- Recommend process or system improvements in order to improve data integrity
- Participate in all installed base-related projects and clean-up initiatives
- Knowledge of end of life quoting process & Renewal quotes
- Process and identify all titles and vehicle registration documents
- Selling in pharmaceutical or medical industry preferred
- Needs to possess technical acumen and be proficient in MS Word, Excel and Power Point
- Technical, pharmacy, and/or inventory management experience a plus
- Ability to travel more than 75% of time
- Ability to travel more than 75% of time (day travel)
- Ability to communicate effectively with internal/external points of contact