Collections Rep Job Description
Collections rep
provides recommendations and suggestions to Credit Analyst and Credit Management on improvements for streamlining the collection process, provide callouts of accounts requiring accelerate collection effort.
Collections Rep Duties & Responsibilities
To write an effective collections rep job description, begin by listing detailed duties, responsibilities and expectations. We have included collections rep job description templates that you can modify and use.
Sample responsibilities for this position include:
Sorts and files correspondence and performs miscellaneous clerical
Performs various administrative functions for assigned accounts, such
Researches disputed delinquent account balances, correcting any
Follows company policies and procedures guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable information (PII)
Interacts with customers to assist with a variety of customer inquiries and issues
Obtains client information by answering telephone calls
Performs follow up activities on all accounts to ensure prompt payment
Maintains daily queue on desktop
Identifies and corrects any coding or billing problems from EOBs
Prepares accounts for rebilling and for filing secondary insurance
Collections Rep Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Collections Rep
List any licenses or certifications required by the position: CAC, GOLD
Education for Collections Rep
Typically a job would require a certain level of education.
Employers hiring for the collections rep job most commonly would prefer for their future employee to have a relevant degree such as High School and Associate Degree in Accounting, Graduate, Business, General Education, Technical, Associates, Computer, Finance, Education, Communication
Skills for Collections Rep
Desired skills for collections rep include:
Consumer and
Collection Laws and Fair Credit Reporting Act
Fair Debt Collection Act
Mortgage collection activities
Systems and procedures
Collection policies and practices
Consumer and residential real estate loan products and related servicing procedures and requirements
Internal loan processes and governmental regulations and extensive compliance requirements
Mortgage products
Investor/insurer agency relationships and guidelines
Desired experience for collections rep includes:
Handles patient and insurance inquiries
Updates the patient account record to identify actions taken on the account
Updates AdvantX using daypack and re-files claims, as required
Assigns Bad Debt accounts to Collection Agency as approved by BOM
Acts as a liaison in collection of third party accounts, as required per Center practices
Completes the reconciliation of accounts that are turned over to outside agencies
Collections Rep Examples
1
Collections Rep Job Description
Job Description Example
Our innovative and growing company is looking for a collections rep. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for collections rep
- Performs tasks with limited supervision and is able to handle complex tasks
- Contributes to team projects related to process improvement
- Cross-trained on multiple functions within AR
- Inbound and outbound collections calls
- Monitor order holds process
- Determine accounts to be turned over to collection agency or attorney for further collection activity
- Coordinate management of customer accounts with Customer Care, Sales, and Service Dispatch
- Support adherence to internal control processes
- Performs other job related duties as requested by management
- Carries out responsibilities in accordance with the organization's values, policies and applicable laws
Qualifications for collections rep
- Proven success working in a fast past environment
- High school diploma or state equivalency certification required
- Working knowledge of Repayment Plans, GSE requirements, all applicable state regulations
- Determines necessary action
- Investigates and analyzes accounts where customer claims inability to pay and notifies the Team Leader
- Follows up as required on deductions, including the identification of any irregularities in payment
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Collections Rep Job Description
Job Description Example
Our company is growing rapidly and is looking for a collections rep. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for collections rep
- Review accounts and release orders on hold as appropriate
- Identifies accounts for referral to attorney or collection agency for Team Leader’s review and approval
- Runs invoices daily
- Runs various AR reports daily, weekly and monthly
- Updates customer maintenances fields in JD Edwards and Oracle, as needed
- Prepares or assists in preparation of reports
- Serves as a backup for other positions in the Accounts Receivable department as needed
- Researches disputed delinquent account balances, correcting any errors, including misapplied payments or overpayments
- Performs tasks with close supervision and instructions for routine work
- Answer inbound calls from customers regarding their delinquent account
Qualifications for collections rep
- Ability to navigate between multiple systems and tasks
- One to two years’ experience in similar role
- Owns results
- 1 year plus experience in Collections or AR
- Detail oriented, quick learner and accurate
- Excellent customer service skills and ability to work in a fast paced environment
3
Collections Rep Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of collections rep. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for collections rep
- Negotiate payment options and create payments/postdates in collection system as authorized by the borrower
- Maintain customer files by obtaining updated demographic and financial information on each call and maintain clear and concise documentation of all attempts and/or contact made and received
- Take ultimate accountability for the achievement of goals set forth for them by management
- Perform payment authorizations
- Handle incoming calls from customers to answer questions about their account, resolve issues, update account information
- Handle incoming calls from retail locations to assist in setting up new customers
- Contact customers through outbound calls to verify account information, encourage them to finish their application and initiate a lease
- Utilize negotiation techniques and partner with past due customers to establish acceptable payment arrangements
- Adhere to Collection regulations and compliance requirements
- Assist with Fraud related contacts, order review assessment, and applicable support work
Qualifications for collections rep
- Construction experience a plus but not required
- Two to five years mortgage collection experience
- Experience in a single point of contact role and/or escalations preferred
- Previous collection experience, preferably with FHA, VA, and Fannie Mae loans
- Thorough understanding of all government collection laws including Fair Debt
- Excellent written human relations and influencing skills
4
Collections Rep Job Description
Job Description Example
Our growing company is looking for a collections rep. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collections rep
- Sorting and distributing department incoming and outgoing daily mail, batching and preparing for scanning
- Dealing with and referring out all the EMEA mail received in Collections related to Bankruptcy/Deceased & Short Settled cases prioritising these cases according to creditor meetings deadline
- Ensuring Bankruptcy, IVA, DRO, Deceased, Financial Difficulties and Short Settlements are coded to outside collections agencies/solicitors on a timely basis, according to Portfolio & Profitability strategies and matrices, Data Protections rules and other markets specific legislations
- Assigned additional adhoc offline responsibilities
- Ensure Credit & Collections activities are completed in time for period, quarterly, and annual financial closings
- Monitor daily work of the In Home, Away From Home, and B2C Credit & Collections Teams
- Communicate, motivate, and inspire team members
- Initiates, executes, and participates in process improvement projects (Lean Six Sigma methodology)
- May be responsible for process design, documentation, organization and implementation to team members
- Use SAP proficiently
Qualifications for collections rep
- Handles complaints ranging from quality of service issues to simple billing disputes
- A general understanding of both water utility field operations and the business implications of customer service decisions is required
- A working knowledge of customer recordkeeping and billing processes and strong computer skills in a business environment are required
- 3 years experience in customer service or compliance
- Two to three years of customer service and collections experience
- Must be familiar with skip tracing tools and techniques
5
Collections Rep Job Description
Job Description Example
Our growing company is looking for a collections rep. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for collections rep
- Ensure escalated customer concerns are resolved as needed
- Correct and track settlement and system integration errors
- Cooperate and communicate with internal customers, peers and other departments
- Delegate and prioritize work balance in partnership with Manager
- Monitor daily work of the TPSF mailbox, VKM1 mailbox, and Returns Deductions/Credits
- Create and implement improvements in efficiency with B2B Returns
- Support Manager with managing the team schedule
- Initiates, executes, and participates in process improvement projects using Lean Six Sigma methodology
- Responsible for process design, documentation, organization and implementation to team members
- Coach, train, and shadow team to ensure consistency of team and personal growth of individuals
Qualifications for collections rep
- Handles complaints ranging from quality of service issues to billing disputes
- Problem solving, sound writing, effective communication, critical thinking, active listening, detailed oriented
- 3 years experience in customer service or compliance where writing and analytical skills were utilized
- This position is scheduled to start July 17, 2017
- One year collections experience in the medical field
- Must be flexible and able to prioritize