QA Leader Job Description
QA Leader Duties & Responsibilities
To write an effective QA leader job description, begin by listing detailed duties, responsibilities and expectations. We have included QA leader job description templates that you can modify and use.
Sample responsibilities for this position include:
QA Leader Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for QA Leader
List any licenses or certifications required by the position: II, RTFL, NACE, ACI, CWI, AWS, SQF, SQA, CFCS, CFSA
Education for QA Leader
Typically a job would require a certain level of education.
Employers hiring for the QA leader job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Science, Chemistry, Technical, Education, Business, Information Technology, Management, Life Science
Skills for QA Leader
Desired skills for QA leader include:
Desired experience for QA leader includes:
QA Leader Examples
QA Leader Job Description
- Review and audit all internal End-User Services (SD, WS) processes, such as Incident, Problem, Change and Knowledge Management in order to ensure overall process delivery
- Provide insight, opinionate and improve internal End-User Services processes
- Manage and participate in all tasks related to audit and ISO certification
- Coordinate and audit task which have to be implemented after ISO audit findings
- Involve in cooperation with customers, especially in meetings/conference calls with regards to reporting, quality
- Audit and ensure that the services are performed in a timely, consistent, responsive manner with the highest standards of professional and ethical competence and integrity as defined in the internal procedures
- Participate in the internal procedures related to quality assurance
- Supervise that quality standards are followed on the operational level and conducting quality performance evaluations
- Participate in the knowledge management processes
- Review and acceptance technical and procedural documentation
- Opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals
- BS in life sciences discipline or other technical degree, ie
- Experience with Quality Systems and processes such as Good Documentation Practices (GDP), Good Laboratory Practices (GLP), CAPA, Management Review, Change Control
- Coordinates and collaborates with the internal QA & C CoEs to provide consistency across QA&C process programs and reporting
- Ideal candidate will have broad experience in computer system life cycle development
- Green Belt certification/ Black Belt Skills and Tool Usage
QA Leader Job Description
- Providing feedback and coaching based on quality audits, complaints and seller satisfaction remarks to improve on their communication and overall quality performance
- Training FTE’s on soft skills, call handling, ticket handling and communication skills
- Providing report and analysis on quality progress to HOD – MP Ops
- Ensuring concern categories are tagged correctly
- Generating process and guidelines for FTE’s to adhere
- Ensuring recoveries are done
- Attending calibration and meetings to ensure requirements are on par
- Training PSC staffs on new implementations and process changes
- Analyse the root cause of issue and able to design action plan
- Document Contact Center quality concerns and trends for procedural changes, recommendations and training
- Strategic planning & execution experiences
- Process control management experience
- Leading organizational change projects
- Continuous Improvement Project Delivery
- Functional knowledge in finance ideally in back office processing for derivatives and/or Cleared OTC
- Fluency in English & French (spoken & written)
QA Leader Job Description
- Serves as a Quality Assurance subject matter expert between area of responsibility and appropriate stakeholders to bridge gaps and resolve differences between stakeholders
- Provide training and coaching as needed for area MIQA resources (reliability engineers, inspectors)
- Periodically audit all Process, Equipment, Cleaning and Utilities Engineering Validation documentation for compliance to all internal/external Regulatory Policies and Guidelines (cGMP’s, SOP’s, NDA’s, GQP/G’s, Technical Dossiers, TTS’s)
- Prepare and report all Process, Equipment, Cleaning and Utilities Engineering Validation audits through PPR’s, Validation Periodic Reviews
- Manage test documentation
- Provide oversight and support to NIPSCO based Technical Support Specialists
- Ensure OQ qualifications of NIPSCO Technical Support Specialists remain current and provide support to the OQ team as needed
- Support and promote safety, ensure a safety minded culture
- Submit reports to leadership in the NIPSCO operating areas based on at risk findings observed through the QA/QC process
- Address any findings considered serious in nature immediately with local management and provide advice on actions needed
- Degree in computer science or information systems management & design
- Strong technical background achieved during at least 5 years of professional experience with quality assurance and test for applications, preferably by past engagements such as senior IS tester, QA Lead, technical test leader or similar
- Ability to work independently, with minimal direction from outside
- Strong professional experience with Agile methodologies
- Knowledge of ITIL processes in theory and practice
- High cultural awareness and the ability to work effectively in a complex, multicultural and global matrix environment
QA Leader Job Description
- Deliver presentations to various work groups based on the QA/QC process and discuss findings
- Provide growth opportunities for Technical Support Specialists to broaden skills
- Constantly strive to maintain and improve the Quality Control / Quality Assurance program
- Travel to various states to provide support for Technical Support Team during combined team audits when necessary(team audits take place four times a year)
- Travel to various states when needed for training and to attend meetings
- Conceptual and logical data modeling experience is a plus
- Logic programming is a plus
- Model-driven experience in low-code and business process and decision modeling is a plus
- Manage direct reports workload scheduling and performance to support manufacturing, assays, reports and other documentation review according to schedules
- Maintaining and resourcing QA Audit schedule in order to ensure that deadlines are met
- Lean experience required including implementation history in both factory and transactional processes
- Strong competence in spoken and written English is a must
- Experience leading testing of SaaS products – HTTP(S), JSON, Regular Expressions, SQL are household terms
- Bachelor’s or Master's Degree in Biology, Biochemistry, Chemistry or other relevant discipline
- Experience in testing tools such as HP ALM, HP QTP, Jira, and Test Management is a plus
- Automation testing experience is a plus
QA Leader Job Description
- Provide Quality Assurance design review support to plant projects initiated by RCE or other means
- Assure that the plant validation program is executed consistently with Abbott Validation Policies
- Coordinates the introduction of new processes and packages to the plant
- Develops work orders, plant procedures, deviations as necessary in support of new processes and packages
- Assist with the coordination of required validation related training
- Develop project validation plans, as applicable
- Provide a broad base of Quality Assurance support for validation
- Monitor compliance to validated systems such as Facility/Utilities/Equipment qualifications, process validations, procedures, drawings, calibrations and software
- Manage and maintain compliance to CRF 21 Part 11 requirements for computer validation
- Audit validation packages, maintenance work orders and other related documents that may be subject to FDA and/or Corporate audits
- Knowledgeable in XML, HTML, T-SQL
- Experience in MS Project is a plus
- Experience working with the US is preferred
- Experience with proven modern practices such as Agile testing, DevOps testing, Life cycle automaton, Visual Modeling, UML, Refactoring, Unit Testing, Acceptance Test Driven Development, Continuous Integration
- Expert-level QA certification(s) - SAFe Program Consultant (SPC), Certified Scrum Professional (CSP), ICQA Certified Professional (ICP) - Scaled QA Framework experience preferred
- BA in Computer Science or relevant