Process Manager Job Description
Process Manager Duties & Responsibilities
To write an effective process manager job description, begin by listing detailed duties, responsibilities and expectations. We have included process manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Process Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Process Manager
List any licenses or certifications required by the position: ITIL, PMP, LEAN, CMMI, DFSS, CIPP, CRCM, ISO, BPM, SAP
Education for Process Manager
Typically a job would require a certain level of education.
Employers hiring for the process manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Technical, Business, Science, Manufacturing, Finance, Management, Chemical Engineering, Business/Administration, Accounting
Skills for Process Manager
Desired skills for process manager include:
Desired experience for process manager includes:
Process Manager Examples
Process Manager Job Description
- Oversight of annual procedure attestation for processes that align to the position
- Handle Tier 2 issue escalations through case management
- Troubleshoot systems issues and liaison with the technology and product teams for resolution
- Participate in providing progress communications to internal customers
- Other duties may be added or assigned as needed
- Educate FD staff and clients on 6050W compliance-related issues
- Document and create training materials and Client communications for 6050w requirements that are implemented to educate Clients and ensure merchant data is accurate for the IRS reporting
- OptBlue / PSP partner Phase 2, 3, 4 base conversion file scrubbing to determine merchant eligibility
- Directy responsible for delivering up to 2-4 function wide Performance and or E2E Projects per year
- Directly supervises the Maintenance crew
- Experience with Oracle, Hyperion, and SQL
- Typically 6+ years experience in auditing or line of business
- Third Level qualification in Accounting, Finance or equivalent
- 4 - 5 years relevant experience within an asset management or fund administration environment
- Experience with process manager projects, process management or change management from idea to implementation
- Ability to work to deadlines and manage workload in a timely manner
Process Manager Job Description
- Obtain adequate information of the incident at hand
- Ensure that troubleshooting is in progress
- Communicate with other parts of the business when relevant
- Deliver information on business impact
- Prepare handover report for incoming Duty Guard
- Manage and own assigned ITIL Processes
- Evaluate and question change requests to identify impact and risks to the Damco IT environment
- Identify key stakeholders when needed
- Follow up after the changes are implemented
- Ensure change process is follow both internally and from vendors
- Oversight of engagement initiatives
- 5 or more years of impactful consulting and/or process management work, preferably in the HR setting
- Has the ability to handle highly confidential and sensitive matters
- Brings the ability to effectively influence and communicate to all levels within the organization
- Proven background in implementation and execution of processes and projects
- Experience overseeing and leading volunteer groups in a corporate or not-for-profit setting
Process Manager Job Description
- Help Operations leaders prioritize and work on critical process improvements
- Own and maintain the process documentation for Vault Operations
- Build relationships and influence internal and external partners that Vault operations works with
- Create or revise product labeling contained within specific software systems (LabelView, Bartender, ) as required
- Manage to plan and organize day-to-day tasks across the functions in GSC OPS with the usage of workflow tools
- Create strategic plans to eliminate waste within the business unit by utilizing lean processes, metrics, cost savings, best demonstrated practices and enterprise resource management
- Manage capital and non-capital projects to improve capacity, quality, efficiency, utilization and safety at the lowest cost
- Reviews control charts/data generated from facility processes to assure they are in a state of statistical control
- Serve as a global Subject Matter Expert (SME) on various process or equipment related items
- Collaborate with QA and Engineering to set up and conduct capability studies, designed experiments, sampling programs, process validations, to evaluate the manufacturing capability of the new product/process
- German, English fluent 3-5 years of experience as chemist in a piloting, phamaceutical or production environmant
- Advantageous Know How in cGMP
- Advantageous Good oral and written proficiency in German and English
- Knowledge of process design and optimization methods, SixSigma, CMMI
- Lean Six Sigma knowledge/certification is preferred
- Minimum 5 years bankcard industry experience, including 2 years of Payment Compliance experience
Process Manager Job Description
- Work closely with project engineering in the development & introduction of new projects
- Create & work to projects & own timing plans
- Maximise post density
- Project manage CIP regarding application equipment, robotics & software initiatives
- Efficient use of paint materials transfer efficiency measures & targets
- Leading the dirt reduction teams
- Optimise robotic application to improve paint line transfer efficiency
- The incumbent will be expected to gain detailed understanding of the end to end process, inherent controls & risk, and Metrics of the process area
- He/ She shall be required to support various automation initiatives / projects for the area
- Working with Fulfillment center leadership to build and implement improvement plans to meet critical warehouse and business needs
- The Analyst will be responsible for reviewing merchant contract terms and implementing them accurately into AXP systems
- Entering merchant contract terms (e.g., pricing rates, fees, payments, ) into GMS’ E2E Agreements Tool
- Reviewing weekly control reports and investigating issues to determine root causes
- 5 year’s experience in Project Management/Agile
- 5 year’s experience in Budget or Financial Management
- 2 year’s experience in Data Visualization Reporting tools
Process Manager Job Description
- Perform routine monitoring of documentation to ensure refinery compliance with the process safety and RMP programs including oversee Audits and Investigations
- Builds & maintains an understanding of the process technology needs & capabilities across the company, especially in their target platform
- Acts as “the face” of the process engineering team to stakeholders & team members across their target platform
- Accountable for the end to end delivery of allocated BPM initiatives / strategies from initiation to completion
- Work assignments and performance reviews to to ensure the efficient, cost-effective utilization of staff
- Recruitment, development, training and retention of staff
- Interpretation of policies, purposes, and goals of organization to staff
- Technical consultant to staff, providing senior-level input and evaluation on a wide variety of process and industrial projects
- Project and department problem solution, demonstrating creativity, foresight and mature judgment to anticipate and resolve problems
- Preparation and and oversight of r department budgets and expenditures for staff hours, supplies, training, and equipment
- Graduate with at least 6-9 years of overall experience in managing an inbound international call center is a must with familiarity around call center metrics such average handling time, speed to answer, hold time, net promoter score
- Demonstrated problem solving and strategic planning skills
- Business & technical skills in the applicable areas of process management responsibilities
- Min of 3 -5 years of proven experience in BPO environment, project management and transition process
- Significant experience with transitions or special projects
- Understanding of SSC environment