Patient Services Manager Job Description
Patient services manager
provides staff and volunteers ongoing training in the areas of nutrition, food service management, and food safety as requested.
Patient Services Manager Duties & Responsibilities
To write an effective patient services manager job description, begin by listing detailed duties, responsibilities and expectations. We have included patient services manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Lead planning and implementation of assigned programs and tactics to deliver against established strategies
Assist in the development of OnePath staff (job aids, job reference modules, instructor-led learning, and e-Learning materials) and support team as quality coach and mentor, dealing with challenges associated with the development and implementation of a front-line patient support team
Serves as Gilead’s primary point of contact for patient issue resolution and provider office escalations
Design, develop, and manage multiple hospital client relationships
Develop and manage project schedules and budgets for client expansion and business growth
Manage workflow, project calendar, and time lines
Responsible for meeting department service level requirements
Exercise leadership and motivate supervisors and staff to incorporate vision, strategic planning, and elements of quality management into the full range of the department's activities
Responsible for planning, over-seeing, coordinating and managing the activities the department areas which include, patient scheduling, authorization and pre-registration
Monitors production and performance quality of Patient Services representatives
Patient Services Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Patient Services Manager
Typically a job would require a certain level of education.
Employers hiring for the patient services manager job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Management, Dietetics, Education, Technology, Healthcare, Business, Food and Nutrition, Nutrition, Business/Administration, Finance
Skills for Patient Services Manager
Desired skills for patient services manager include:
P&L accountability and contract-managed service experience is desirable
Dialysis business and the support services provided by the clinics and within the community
Insurers and private pay business
Nutrition and specialized diets
Specific issues directly related to age of patient population
Medical terminology
Is proficient in computer skills and report management experience
Sodexo Food Management Systems
Best practices in food safety
HMO/PPO insurances
Desired experience for patient services manager includes:
8 + years of experience and a Bachelor’s degree preferably in the sciences, public health, or business related discipline
Responsible for reviewing call statistics, staffing models and reporting
Communicates with client hospitals
Overseeing the allocation of financial resources
Stays in communication with staff of potential expansion and departmental changes
Interviews, hires, trains, evaluate, and develops subordinate supervisory staff
Patient Services Manager Examples
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Patient Services Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a patient services manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for patient services manager
- Use a variety of tools to support development of strategies by understanding study and customer requirements (per protocol information, expectations from sales team, ), and by mining and evaluating QuintilesIMS historical trial data (which countries, how many sites within each country, patient recruitment rates, ) specific to each unique study
- Provide enrollment strategy related support to study teams for bid defenses (including explanations of data and methodology, results, interpretation of results)
- Planning, assigning, and directing workloads and performance management for an internal team made up of case managers, data specialists and patient coordinators
- Continuously monitor program metrics for effectiveness and service levels
- Responsible for ensuring accuracy of provider listings
- Work with network specialty pharmacies to resolve escalated issues
- Coach, manage and mentor team members to encourage career growth and development
- Develop new resources and tools that can help support adherence among all CF patients
- Experience with Time/Attendance/Payroll software
- Management of Qualityand ControlofExpense
Qualifications for patient services manager
- Ability to Recognize and Developtalented front-line staff
- Acting as the liaison between the dietitians, nursing managers and the units
- Oversees and is responsible for the success of the Patient Services area, patient food service production, and diet attendants
- Support the development and implementation of best-in class patient support programs across all brands in alignment with local (internal/external) stakeholders and the Global Patient Support stakeholders
- Develop relationships with leading nurses in relevant therapeutic areas
- Maintains current knowledge regarding industry best practices
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Patient Services Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of patient services manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient services manager
- Implementing patient services that maximize third party reimbursement while monitoring provisions of charity care in accordance with policies and procedures
- Providing home care visits, when necessary, and submitting corresponding documentation regarding patient and each visit
- Builds, establishes and maintains referral source relationships
- Assisting in the daily supervision of a system Call Center
- Creating a positive environment and successfully motivating and managing a team of 80 hourly associates
- Diagnoses and solves issues impacting departmental objectives
- Practices effective staff management in order to achieve desired departmental outcomes for operating results, employee job satisfaction, staff productivity, and leadership development
- Responsible for training and accountability of Call Center
- Organize and maintain records of necessary Quality Agreements, Request for Proposals (RFPs), contracts, and training of third party suppliers
- Share best-practices with local and international team and report on a monthly basis the KPIs to International
Qualifications for patient services manager
- Demonstrates good listening skills and appropriate communication
- Registered Health Information Technologist (RHIT) preferred
- Be a Registered Dietitian with healthcare management experience
- 2+ years of experience working within a Certified Home Health Agency and/or Long-Term Care facility
- Extensive experience in education and arbitration of advanced Patient Financial Services
- Strong background in financial management with experience in review and attainment of best practice billing processes
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Patient Services Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a patient services manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for patient services manager
- Be a conduit for information between brands and Support Programs (PSP)
- Develops overall strategy for PSNs in collaboration with the iPVU and aligned to patient impact model
- Leads the PSN team to in execution of the patient treatment plan
- Develops and ensures consistency of training programs and professional development for all PSNs
- Apply leadership and management skills when working with Patient Services Nurses (PSN) to achieve desired sales growth results
- Regional staffing responsibilities including recruiting, training, and development of PSNs
- Manage in matrix environment encompassing Clinical Account Executives, District Managers, Medical Affairs, Medical Information, Reimbursement Managers, Managed Markets Account Executives, and Distribution Managers
- Assist in the development and execution of PSN Incentive Compensation Plan
- Deliver timely and equitable execution of performance appraisals in conjunction with District Managers and salary review process
- Align performance for success by focusing and guiding others in accomplishing work objectives and creating a learning environment
Qualifications for patient services manager
- Completes duties and assignments with a high degree of independence
- Minimum of two (2) years’ experience working with Medicare and Medicaid insurance commercial insurance plans and benefits (PPO, HMO, POS, EPO, and Indemnity) required
- Act as the liaison between the Patient Services Production Chef
- Demonstrated experience with promotional messaging development for a diversity of stakeholders in patient access arena
- Demonstrated ability to execute on a launch/program plan
- Analyze data to drive real world evidence and understanding towards decision-making
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Patient Services Manager Job Description
Job Description Example
Our growing company is looking to fill the role of patient services manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient services manager
- Participate in the development and implementation of strategic national business plans
- Coach PSNs on utilizing a consultative matrix selling approach
- Overnight travel to work with PSNs and District Managers on a routine basis, attend meetings on a local and national basis and training sessions is required
- Project management of operational activities for all patient services programs
- Establishes standards in alignment with global and local policy and procedures
- Manages and coordinates the adherence to these standards
- Identify and provide analysis and performance review of programs
- Forecast and resource requirements of patient programs
- Develops and monitors operations and patient program specific budgets
- Serves as the main point of contact for HUB administrator and operations for CSL Patient Services
Qualifications for patient services manager
- Hands-on knowledge of CPT, ICD-9, HCPCS, and Revenue codes, hospital receivables terminology
- Advanced mastery of common reimbursement methodologies used by third party payers
- Based in downtown Toronto Ontario, walk from Union Station
- Required fluency in English
- Demonstrated leadership capabilities (through recommendation letters or performance appraisals)
- Ability to build trust and integrity among team by maintaining and promoting social, ethical, and organizational norms in conducting internal and external business activities
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Patient Services Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of patient services manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient services manager
- Develops key messages and positioning for patient services
- Trains new hires and provides updates on patient programs and services to field teams
- Ensures alignment across the organization
- Develops implements and maintains Standard Operating Procedures to align programs with state and federal regulations to service the patients based on changes related to the industry, system and the processing of the order in addition to the needs of the business
- Analyzes program-specific performance data, & establishes & implements plans to achieve strategic goals & key program success indicators
- Develops & implements plans, policies, procedures, budgets, performance accounting & tracking processes
- Maintains awareness of developments in the pharmaceutical, insurance and call center industry and ensures compliance with government regulations, legal standards and requirements
- Regular competitive analysis and understanding the evolving payer environment as well industry standards and adjusts as needed
- Collaborates with Reimbursement Field Team to stay abreast of recent and anticipated changes to governmental regulations tied to the patient experience and identifies where changes are needed
- Develops the value model for patient programs and services by leading program analysis and performance metrics development
Qualifications for patient services manager
- Experience in coaching and development of teams
- Minimum of one (1) year nutrition management experience in related field
- Associate's degree in General studies or related field, or equivalent work experience
- Associate's degree in Revenue Cycle, Business Administration, Health Care or related field
- Certified Healthcare Financial Professional (CHFP) or Certified Revenue Cycle Representative (CRCR) certification
- Associate's degree or higher in Accounting or a business-related field or equivalent work experience