Patient Services Job Description
Patient Services Duties & Responsibilities
To write an effective patient services job description, begin by listing detailed duties, responsibilities and expectations. We have included patient services job description templates that you can modify and use.
Sample responsibilities for this position include:
Patient Services Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Services
List any licenses or certifications required by the position: CRCS, CPR, BLS
Education for Patient Services
Typically a job would require a certain level of education.
Employers hiring for the patient services job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Associates, Dietetics, Management, Technology, Education, Healthcare, Supervision, Medical, Computer, Medical Terminology
Skills for Patient Services
Desired skills for patient services include:
Desired experience for patient services includes:
Patient Services Examples
Patient Services Job Description
- Responsible for the coordination of daily functional supervision for the clerical team
- Prepare and submit all payments and disbursements along with check requests or expense reports to Accounts Payable Department
- Manage patient transition to different therapies
- Work with Medical Directors to create, edit, and remove clinic templates
- Assists in development and implements and monitors operating
- Maintains appropriate records as it relates to patient meal census, and forecasting
- Maintains appropriate records related to tray assembly distribution and service
- Attends pertinent in-service programs scheduled within the hospital
- Front desk support – fully independent, only one support person at site
- Utilizes the Ypsilanti Health Center Clerical Website to obtain and utilize information
- Knowledge of software such as MiChart, Word, Outlook and Excel
- A high school diploma or an equivalent combination or education and experience are necessary
- Candidate must be an active team player with the ability to work independently
- Minimum of two (2) years of medical office or customer service health care experience preferred
- Bachelor's Degree and/or appropriate certification may be required
- Evaluate and identify opportunities to drive process improvements that positively impact customers and our clients
Patient Services Job Description
- Utilize required systems and equipment accurately and efficiently to complete duties
- Patient arrival – verify demographics, insurance, guarantor, PCP, etc
- Complete EOD status for No Show Appointments
- Manage imaging, faxes, and mail appropriately
- Perform Downtime protocol
- Monitor waiting area activity and ensure a clean, organized, and safe environment
- Manage CGSP general email account
- Manage pre-arrival functions, including checking Behavioral Health insurance benefits, prior to the patient visit
- Draft and handle written correspondence, including documenting in medical record
- Process legal documents
- Accept and embrace changes within the current business environment
- Collaborative team player with willingness to support business partners
- Display sense of urgency to ensure customer's needs are meet according to service guidelines
- Closing clinics
- Ability to work independently contributing team member
- Medical office coding preferred
Patient Services Job Description
- Works closely with physicians/APP’s on adherence to BMT and Leukemia scheduling procedure
- According to established policies and procedures, prepare all payments received from collection agencies for payment posting
- Create and follow ticklers on research issues
- Other duties not otherwise assigned
- Schedule new and return patient visits determining appropriate clinic provider based on specific standards
- Greet and direct patients for appointments, tests, referrals and information
- Schedule basic patient appointments, tests and procedures using the internal software
- Gather documents and verifies patient demographic, financial and insurance information
- Scan copies of insurance cards, photo ID, etc
- Collect payment due at time of appointment payments for unpaid balances, prepares receipts for all monies collected, and provides copies for reception area, billing office and the patient
- Bachelor's or Associate's degree in the medical field and/or two (2) years experience in a health care setting
- Ability to follow Radiology Gold Standard Customer Service guidelines consistently
- Experience in ophthalmology preferred
- Knowledge of MiChart or MiDent
- At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required
- Experience facilitating or coordinating a patient's continuum of care, , identifying and recommending appropriate resources available
Patient Services Job Description
- Interacts effectively and builds respectful relationships between units and among individuals
- Accurately and efficiently schedules patient appointments utilizing Cadence
- Responsible for scheduling patient visits in the PNR program, coordinating with families
- Manages the STEPS waitlist and contact patient families
- Responds to inquiries in a timely manner from patients and providers
- At Check in, in partnership with triage team, serve as initial point of contact for patients, families, and visitors to the ED, setting the tone of quality customer service for the duration of the guests’ experience
- Facilitate the process for patient transfer from outside hospitals to the ED, manage calls from referring physicians, create a visit and transfer note, and connect the referring physician to the ED physician
- Initiate and track critical team activations per protocol
- Provide complex call center function by screening, routing, and/or responding to all inbound calls to the ED
- Execute the retrieval and electronic input of all necessary patient records from external facilities to facilitate continuity of care for ED patients
- Bachelor’s or associate's degree or the equivalent combination of education and previous experience
- High school diploma or General Education Development (GED) credential and 0-2 years of experience
- Experience facilitating and coordinating a patient's continuum of care, , identifying and recommending appropriate resources available
- Exceptional customer service, verbal, written, interpersonal, communication skills and ability to work in a team setting
- High school graduation or an equivalent combination of education and experience is necessary
- Proficient in MiChart
Patient Services Job Description
- Ensure effective team communication both internal and external by communication device distribution, attending pager assignments, and provider/nursing secondary alert system (SANS) assignments
- As Unit Host, collaborate with Michigan Medicine Security Services and clinical team to manage visitor flow in and out of the ED
- As Unit Host, provide point of contact and support for patients and visitors waiting for treatment room assignment
- Utilize various online systems to order supplies and equipment for all ED treatment areas through collaboration and communication with various support services and the ED clinical team
- Serve as resource to nursing regarding patient food and nutrition services
- Willingness to challenge, and better yourself
- Screen new patients to provide appropriate navigation services
- The Patient Service Intermediate will obtain and evaluate patient demographic and financial information
- Float to cover all clerical areas within the Pediatric Cardiology clinic and provide coverage for the medical assistants as needed in the event of absences, breaks and lunch
- Provide exemplary customer service to patients, faculty and staff
- Must be able to learn and pass competency test following EPIC EMR (Electronic Medical Records) training upon hire
- Responds positively to change, showing willingness to learn new ways to work
- A minimum of 3 years of direct clinical experience
- Must have a high school diploma or GED and minimum one year of clerical experience preferably in a health care setting
- Familiarity with clinical processes and procedures
- Experience in Practice Management and Electronic Health Record applications a plus