Patient Access Services Job Description
Patient Access Services Duties & Responsibilities
To write an effective patient access services job description, begin by listing detailed duties, responsibilities and expectations. We have included patient access services job description templates that you can modify and use.
Sample responsibilities for this position include:
Patient Access Services Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Access Services
List any licenses or certifications required by the position: HBI, GOLD, CHAM, CHAA
Education for Patient Access Services
Typically a job would require a certain level of education.
Employers hiring for the patient access services job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Healthcare, Associates, Business, Education, Medical, Business/Administration, Finance, Accounting, Management, Office Management
Skills for Patient Access Services
Desired skills for patient access services include:
Desired experience for patient access services includes:
Patient Access Services Examples
Patient Access Services Job Description
- Minimum of two (2) years of direct Patient Access experience (preferred)
- Demonstrates through behavior of Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
- Greets all customers (patients, guests, families, staff, physicians, vendors, etc) in a helpful and courteous manner while extending exemplary customer service
- Registers patients for Outpatient and Inpatient services, ensuring patient demographics and account information is appropriate for patient account type as determined by patient’s visit and as directed by Patient Access Leadership
- Meets or exceeds accuracy standard goal determined by Patient Access Leadership
- Meets or exceeds upfront collection standard goal assigned to location of responsibility to protect financial standing of Florida Hospital
- Performs eligibility and benefits verification applicable to patients visit
- Specifically takes responsibility for current monthly standard of total patient wait time in department, by ensuring all pre-registered and walk-in patient accounts are created and/or completed timely
- Daily prepares to begin work immediately, by being at workstation as scheduled by department leadership in order to offer continuous patient service and be available for all clinical partners registration needs
- Successful completion of Florida Hospital Registration Training class (training will be provided post-hire, if not previously completed)
- Demonstrate compliance with all federal, state and local laws
- Participate in the recruiting and hiring of case managers and RAS team members
- Assist with re-design and transition of current RAS job requirements to new internal model
- Use reporting and analytics to closely monitor performance of VIVITROL hub reimbursement team and make adjustments to program resources as needed to ensure adherence to program SLA's and metrics
- Lead the development and execution of a portfolio based curriculum for the Patient Access Services team, including, but not limited to telephonic/computer system SOPs, product & marketplace knowledge, customer engagement SOPs, regulatory and compliance requirements, behavioral interviewing and role based competencies
- Lead the development and execution of a multiphase, sequential training program designed to rapidly onboard new hires, elevate skills and capabilities of current employees and vendors, and as needed, deliver “just in time” solutions
Patient Access Services Job Description
- Proactively communicate with marketing, leadership, training, and other key stakeholders to identify training requirements and develop specific training interventions to achieve business objectives
- Lead the identification, selection and day-to-day management of vendors existing relationships and projects relating to field training (SOW and PO generation and vendor management)
- Participate in the development and testing of the patient access services database
- Assist with the creation of program training material and design of orientation and onboarding process
- Assist with the creation and review of program documentation such as SOP’s, work instructions and other job aides as needed
- Planning, assigning, and directing workloads and performance management for an internal team made up of case managers and access specialists
- Supports the implementation of a successful and cohesive unit, with a high level of productivity, to achieve overall performance metrics
- Oversee a group of more than 72 Care Advisors who help prospective patients identify and gain access to care
- Identify and adopt cutting edge tools that accurately match patients to top physicians
- Oversee all aspects of PAS operations, including information management, staff development, and financial management
- Leading, coaching, and managing a Patient Access Services team for a specialty pharma/biotech company
- Demonstrated track record of success in a patient access and training role
- Experiencing establishing an internal Patient Access Services capability for a new product
- Experience in biopharmaceutical/device sales training
- Bachelor’s degree and 5+ years of experience with exposure or responsibilities related to training, program/project management, and customer care/ case management roles
- Strong analytical skills – ability to understand, create, and interpret reports, maintain spreadsheets
Patient Access Services Job Description
- Provides technical support, training, and guidance to application end-users
- Interprets data results and test for validity
- Summarizes results creating graphical and tabular data presentations
- Keeps PAS agent and Nurse tools up-to-date
- Other administrative duties as assigned, but only when trained to do so
- Registers Emergency service patients in a fast paced environment
- Provides timely and continual coverage of assigned work area in order to offer prompt patient service and be available for all clinical partners registration needs
- Proactively and constantly seeks out patient accounts at bed side within assigned registration area for timely account follow up and completion, minimizing amount of turnover to next shift
- Accountable for maintaining a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and Patient Access departments, aiding in meeting 100 % discharge interviewing goal set by department
- Triage updates and follow up activities per program processes
- A minimum of 3-5 years of experience in biologic sales/marketing/payer /value communications in the pharmaceutical, biotech, or consulting industry
- A minimum of 1-2 years of experience in working closely with copay and hub models for pharmacy and medical benefit products
- Possess a strong understanding of biologic/specialty market and patient access challenges
- Knowledge of account management or sales in biologic market, a plus
- Previous experience managing patient and provider support hubs and services to appropriately drive product access for patients, a plus
- Position requires 25% travel to vendor locations, conferences, market research, field ride-alongs
Patient Access Services Job Description
- Ensures compliance to all federal and state regulations as it relates to conducting financial discussions with patients and collecting information for all applicable programs
- Develops, directs and facilitates ongoing programs for colleague development, training and retention when needed for new and existing colleagues
- At each patient visit, verifies patient insurance/address information for billing and notification purposes and initiates appropriate procedures to maintain accurate patient and/or department records
- May provide administrative support to the Financial Counselor
- Accurately collects demographics and insurance information including patient contact phone numbers, insurance information
- Assists co-workers when short staffed, cross-trains within all areas of the patient access department and performs a variety of duties related to PAS
- Demonstrates respect to others with different values, cultures or backgrounds
- Other assigned duties per management
- Staffing department based on volume making adjustments as necessary
- Managing payroll ensuring that time is being recorded and paid appropriately
- Knowledge of State and Federal regulations governing healthcare encounters, such as HIPAA, State worker's compensation, third party liability for accidents, EMTALA and etc
- Knowledge of and skill in the use of automated Patient care systems for admissions, registration, and basic medical records functions
- Knowledge of state and federal regulations regarding funding resources
- Two (2) years of experience in a position require use of MS Excel and MS Access to create and maintain reports, analyze results, and present analysis and recommendation to management
- Working knowledge of MS Office products, especially Word, Excel and Access
- Ability to analyze reports, communicate findings and provide recommendations to managers
Patient Access Services Job Description
- Ensures the department complies with regulatory standards
- Completes inpatient admissions for patients admitted through the ED timely and accurately
- Manage implementation project plan to schedule service enhancement launches that will meet the needs of business partners, while having minimal impact on day to day operations
- Ability to manage approximately 15% travel, however up to 25% may be required as needed based on project or business needs
- Assists the Director to implement vision of POS collection of outstanding balances for inpatient and outpatient services
- Informs the Patient Access Director of any significant issues in Patient Access areas
- Serves to mentor, manage and guide (direct report managers)
- Supports Director, Patient Access, in overseeing management of Patient Access personnel and departmental operations
- Reviews work flow to support LEAN efforts and support full automation and staff documentation
- Ensure that policies and procedures are followed within Registration and Financial Services areas of Patient Access Services
- 3 + years working to obtain patient access for a specialty pharmaceutical/biotechnology
- In-depth understanding of patient access services, and reimbursement/access barriers
- Must obtain cross training in all areas of the Patient Access Department (Admitting, Bed control, Central Check in, Labor and Delivery, Residential Treatment Center and ED) AND be willing to work in all areas
- Referral center experience preferred
- Clinic Front Desk
- Hospital Registration