Patient Access Manager Job Description
Patient Access Manager Duties & Responsibilities
To write an effective patient access manager job description, begin by listing detailed duties, responsibilities and expectations. We have included patient access manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Patient Access Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Access Manager
List any licenses or certifications required by the position: CHAM, FEMA, NAHAM, CHAM/CHAA, ITIL, HFMA, CEE, HB, PB, CPR
Education for Patient Access Manager
Typically a job would require a certain level of education.
Employers hiring for the patient access manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Business, Healthcare, Business/Administration, Accounting, Finance, Management, Health, Healthcare Administration, Associates
Skills for Patient Access Manager
Desired skills for patient access manager include:
Desired experience for patient access manager includes:
Patient Access Manager Examples
Patient Access Manager Job Description
- Operational, and financial leadership for areas within Patient Access so that all processes are completed
- Operations of all functions and serves as the liaison between the Service Center and the facility
- Work closely with fellow managers to ensure all procedures regarding patient accounts are completed
- Respond immediately to patient and patient family questions and concerns
- Partner with Safety and PV
- Responsible for managing the front end Registration and Bed Control functions (operational, financial and human resource management)
- Responsible for supervision and coordination of coverage for Registration and Bed Control
- Ensure day to day registration activities are fully compliant with departmental and enterprise policies, federal/state regulations, and accreditation standards
- Ensure that patient registrations are timely and accurate
- Collaborate with Nursing Management, Physicians, Care Coordination, Patient Financial Services, and payers to ensure financial compliance
- Graduate training in drug development, pharmacy, epidemiology or Health Economics an asset
- Graduate degree in business or life sciences an asset
- 5 to 10 years relevant experience in the pharmaceutical industry
- Solid understanding of Health Outcomes and Health Economics
- Strong knowledge of the Canadian Pharma Pricing and Reimbursement environment
- Strong leadership skills (leadership without authority) and ability to set a clear direction, manage multifunctional ex-tended teams and network effectively
Patient Access Manager Job Description
- Manage day to day internal programs supplier programs
- The Manager, Patient Access coordinates all aspects of Patient Access areas in a manner that ensures a customer focused quality conscious work climate
- Focused on interpersonal skills, data collection, ability to assess situations, and to assist the team in developing solutions to achieve excellence in customer satisfaction while ensuring the financial viability to the hospital
- Primary functions of this position is to provide continual assessment and feedback to all team members, , providing data regarding quality standards set for Patient Access to management
- Complete or manage the completion of all necessary human resource documentation, adhering to all human resources expectations for associates, including compliance, related responsibilities, continuing education requirements, recognition of staff/team accomplishments
- Work closely and professionally with Nursing and Ancillary Departments in an effort to maintain
- Ensures physician and hospital department’s satisfaction with the registration department
- Maintains a relationship with physicians and physician’s office staff to ensure the department is meeting physician’s expectations
- Intercepts all physician and physician’s office staff complaints and responds within 48 hours by phone, mail or visit
- Supervises the flow of information between the hospital and physicians’ office staff
- French a major asset
- Actively seeks ways to control costs without compromising patient safety, quality of care of the
- Minimum 5 years of healthcare/healthcare reimbursement experience
- Benefit investigations, specialty pharmacy distribution
- Commercial and Government payer reimbursement policies and procedures, regulatory and administrative rules
- Expert knowledge of specialty medicines
Patient Access Manager Job Description
- Coordinates with hospital departments (Imaging, Cardiology, Lab and Same Day Surgery) to ensure patient satisfaction
- Maintains High Level of staff knowledge
- Is responsible for the hiring, training, development and assignment of tasks to the Registrars
- Uses progressive counseling to develop employees as necessary
- Prepares and presents employee evaluations and in a timely manner
- Coordinates completion of employee competencies in a timely manner
- Prepares, updates and tracks department schedules to ensure adequate staffing coverage in practice to include on-call schedules, prn staffing and PDO days for employees
- Demonstrates ability to interpret and enforce Florida Hospital Memorial Medical Center and department policies and procedures
- Assures staff is knowledgeable about, and complies with, local, state and federal regulations
- Reviews multiple reports daily to ensure proper information is being obtained and sent out of the department
- Business travel, by air or car, may be required for internal and external business meetings up to 20%
- Can motivate many kinds of direct reports and team or project members
- Up to 75% travel required, including quarterly national travel to company meetings
- Minimum of 5 years’ experience working in pharmaceutical or healthcare services
- Available to travel to program supplier offices and customers
- Position requires that candidate is in Princeton, NJ office 5 days a week
Patient Access Manager Job Description
- Assists with the development and maintenance of department policies and procedures
- Responsible to ensure patient and employee Gallup scores meet or exceed hospital goals
- Operates the department in a fiscally responsible manner and in accordance with budgetary requirements
- Coordinates closely with the other areas of Patient Financial Services concerning billing, billing compliance, insurance and reimbursement issues
- Performs the duties of a staff person as needed and dictated by department workloads
- Performs other duties as requested by the Director of Patient Access
- Maintains professional competence by attending continuing education meetings, in-services, with documentation in personnel file
- Additional training relative to Medical Insurance, Management, and Software/Hardware applications would be helpful
- Must be able to understand and interpret policies and regulations, able to prepare reports in accordance with detailed instructions
- Must have a minimum of three years of previous Patient Access experience and two years of supervisory experience
- Knowledge of insurances and managed care contracts in addition to a working knowledge of the health care revenue cycle
- Monitor employees’ performance with the use of standard key performance indicators
- Document system issues while assisting in the development of system improvements
- Maintain all HIPAA compliance standards for providing accurate information for Revenue Cycle Health Systems
- Plan, coordinate, and prepare reports as they relate to Revenue Cycle Management
- Anticipate scheduling needs while maintaining adequate staffing for efficient operations
Patient Access Manager Job Description
- Ensure compliance with regulations, standards, and directives from regulatory agencies and third party payers
- The daily operations of all Registration functions performed at the location
- Integrating the department’s services with the hospital’s primary functions develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff
- Maintain quality assurance and ensuring EMTALA and Health Insurance requirements are met
- Employee scheduling, interviewing, hiring and payroll
- An Associate’s or Bachelor’s Degree is preferred, but not required
- A minimum of 3 years Supervisory or Leadership experience is a must
- Manages staff and functions of respective areas and monitors staff productivity
- Acts as a resource/liaison to other hospital departments to resolve issues related to patient access services
- Assures compliance with Federal and State regulations and The Joint Commission standards
- Strong skills in cash management and process redesign and implementation required
- Knowledge of key Children's Healthcare of Atlanta patient access applications, , Epic Resolute, Cadence, and Prelude, or comparable system
- Bachelor’s Degree or equivalent experience in healthcare setting
- Health education or related non-profit background preferred
- Experience building, leveraging, and maintaining community relationships
- Ability to work independently and perform multiple tasks under pressure