Patient Access Job Description
Patient access
provides education about Government and Commercial/Private insurance payer coverage and alternative coverage resources.
Patient Access Duties & Responsibilities
To write an effective patient access job description, begin by listing detailed duties, responsibilities and expectations. We have included patient access job description templates that you can modify and use.
Sample responsibilities for this position include:
Leadership role for senior level field based professionals (60%)
Home office based Patient Services cross functional support (40%)
Develop and implement partnership initiatives with customers where there is a prioritized patient need
Create and maintain strategic and operational relationships with influential NHS customers
Build relationships with patients, providers, or other key stakeholders to best meet their needs
Recognize and identify trends within their region
Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact patient access including EMTALA, HIPPA and Affordable Care Act
Establishes accountability for internal control performance with subordinates
Helps manage internal control failure remediation efforts
Assist with the processing of payroll for his/her direct reports by maintaining employee edit requests, PTO requests
Patient Access Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Patient Access
List any licenses or certifications required by the position: CHAA, CHAM/CHAA, CHAM, HFMA, CPAR, BLS, CPR
Education for Patient Access
Typically a job would require a certain level of education.
Employers hiring for the patient access job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Associates, Technical, Education, Business, High School Education, Healthcare, Medical Terminology, Computer, Medical, Business/Administration
Skills for Patient Access
Desired skills for patient access include:
Medical terminology
CPT
HCPCS
ICD-10
Medicare
Current insurance regulations and policies
Policies and procedures pertaining to registration
Government resources
Payer networks
Commercial and government insurance plans
Desired experience for patient access includes:
Must have good communication skills and the ability to multi-task
Must be flexible in work schedules and be able to work weekends and holidays as scheduled
Dependability is essential
Knowledge of regulations as they relate to Admissions and Financial requirements
Acts as liaison with physicians, patients, ancillary departments, nursing staff, finance and all other hospital departments, insurance companies, government regulatory agencies and outside entities when problem occurs, problem solves and corrects all day to day operational problems and reports such problems to management
Keeps abreast of external and internal events such as state law, finance and/or insurance requirements which may affect departmental processes
Patient Access Examples
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Patient Access Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of patient access. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for patient access
- Maintain accurate attendance records for employees
- Maintain QA statistics (including patient wait times, ) and report results to the Director
- Assist with or performs employee evaluations with input from Director
- Directly oversee the daily activities of the registration areas to ensure department standards are met
- Continually educate all registration staff of any changes pertinent to their roles
- Work closely and professionally with nursing and ancillary departments in an effort to maintain a teamwork approach
- Review daily pre-service log to ensure accounts have been activated
- Update collection system and requests rebill when appropriate
- Assume on-call responsibilities to ensure adequate staffing and problem-solving
- Register all patient types
Qualifications for patient access
- Completes payroll and employee work schedules for the department ensuring adequate coverage, assists in monitoring monthly budget and budget developments
- Supervises all daily activities of the department or section ensuring physicians, patients, nursing units, ancillary departments, finance, insurance companies, customers and outside agencies needs are met in a timely accurate manner
- Addresses differing opinions and conflict openly, honestly and professionally
- Participates in corporate, hospital and departmental committees pertinent to job or as assigned, facilitates as required, performs other duties as assigned
- Schedule and assist with evaluation processes
- Assist Manager to ensure all personnel and department policies and procedures are followed
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Patient Access Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of patient access. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient access
- Identifies opportunities to increase operational efficiency and/or effectiveness and establishes approach for addressing same to improve departmental operating procedures ,work flows, supporting tools
- Provide St
- Optimize and standardize current and future processes, develop solutions for any issues necessary and monitor to ensure consistent adherence across all market facilities
- Support annual patient access team member goals that align with business objectives of patient access, market PSLs
- Establish controls and review mechanisms for PAS policies and procedures related to Patient Access
- Serves as the go-to Patient Access Department Contact person in the Emergency Department for the multi-disciplinary staff within the ED
- Works to expedite registration functions according to priorities
- Fulfills a supervisory role to monitor and coordinate staff work efforts to appropriately deploy staff to meet facility needs and to meet established par levels
- Monitor patient throughput and adjust registrar workflow, provides “on the job training” as appropriate
- Prioritizes registration and facilitates work flow to be completed by staff
Qualifications for patient access
- Proven record of market access experience (formulary listing, pricing strategies, scenario planning, HEOR analysis, funding pathway) and Key Account management experience especially in government hospital access would be of great advantage • Strong stakeholder management skills across all levels, both internally & externally • Have strong project leadership, management skills and extensive cross-functional collaboration experience
- Two or more years of customer service, volunteering, or other customer facing experiences needed with a Bachelor’s Degree
- Four or more years of customer service, volunteering, or other customer facing experience in lieu of a Bachelor’s degree
- Aptitude to work in a busy environment with a diverse patient population
- Candidate must be able to type a minimum of 35 words per minute and possess basic computer skills
- Three years of experience in business processes physician office, Patient Financial Services, Patient Accounting, Patient Scheduling or Admitting with a broad healthcare knowledge in all aspects of each task
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Patient Access Job Description
Job Description Example
Our company is looking to fill the role of patient access. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for patient access
- Ongoing quality assurance and audit of employee registrations to determine training needs
- Responsible for maintaining and collecting statistical data for audit, reports, special projects or assignments as requested
- Assigns each Patient Access Representative (registrar) to complete registrations in real time, to serve to prioritize the order of registrations
- Re-assigns staff and assignments as warranted, pulls in financial counseling or registrar support as warranted
- Monitors registration and financial screening time, eligibility verification and co-pay collection
- Adjusts staff work assignments as appropriate
- Facilitates data integrity by supporting the work flow of staff to courteously and professionally obtain accurate and complete demographic and financial information in person or remotely following appropriate established processes, to secure consents and regulatory signatures from patients or designee, essential for treatment and payment
- Secure all signatures necessary for treatments, release of medical information, and assignment of insurance benefits and payment of services from legally responsible patients
- Delivers individual and group on-the-job training programs to meet the needs of front-end clinic staff
- Facilitates staff development by promoting learning experience and tailoring to the needs of individual employees
Qualifications for patient access
- Acts as a liaison for all automated systems internally & externally for department, identifies & trouble shoots problems and needs as they arise, Participates in corporate, hospital and departmental committees pertinent to job or as assigned, facilitates as required, performs other duties as assigned
- Provides input in hiring, terminating, orienting, training, monitoring and disciplinary process for employees including pay for performance, instituting formal discipline process per Human Resource guidelines, maintaining employees department personnel files
- Patient Access leadership experience within a hospital required
- Minimum 3 years healthcare management experience required
- Ensures that all scheduled appointments/referrals are appropriately documented to include accurate insurance and patient demographics
- Clinical Bachelor’s Degree required (BSN, RN, dietitican, other)
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Patient Access Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of patient access. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for patient access
- Participates in the development, maintenance and implementation of standards, manuals, procedures, tools and guidelines relating to unit-specific training and employee development
- The Patient Access Lead will help coordinate all aspects of Patient Access in a manner that ensures a customer-focused quality conscious work climate
- The primary function of this position is to provide continual assessment and feedback to the appropriate team members and to the Patient Access management team
- The Patient Access Lead will be the primary contact person for staff on a daily basis to ensure the department and customer expectations are being met
- This position requires participation in on-call rotation within the department
- Reviews input and audits quality to assure accuracy in all aspects of the position, particularly patient type, financial class and insurance codes
- Will escort patient to designated location according to preference and physical need (e.g., walking, wheelchair, stretcher)
- Will ask patients, per policy, to leave valuables at home
- Attend all mandatory department meetings and other education, orientation and/or training as required by St James Healthcare
- Other duties as assigned by the Director or other members of management
Qualifications for patient access
- Must be able to remain calm and professional under pressure
- Acts as a liaison for all automated systems internally & externally for department, identifies & trouble shoots problems and needs as they arise
- Assists in writing policies and procedures for the department ensuring all processes are proceduralized accurately, assists in training and orienting processes for employees, provides feedback to employees concerning work performance based on daily, weekly and monthly AQ monitoring
- Attends in-service presentations, and complete mandatory education week including, but not limited
- Three years of related work experience that would demonstrate attainment of the requisite job knowledge/abilities
- 2+ years of relevant experience in project management, product operations, or consulting
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Patient Access Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of patient access. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for patient access
- Assist in the monitoring of employees’ performance and provides feedback to appropriate staff members
- Prepare work schedules and process for departmental operations and personal, with guidance from their Supervisor
- Perform assigned job duties while providing guidance to the staff on daily operations and tasks within the Department
- Provide a resource for staff on questions regarding Information systems
- Assist with instructing and educating staff on systems and operational processes
- Advise supervisors of all identified systems issues
- Coordinate the completion of assigned responsibilities with team members
- The Patient Access Supervisor will coordinate all aspects of the Patient Access areas in a manner that ensures a customer focused quality conscious work climate
- Primary functions of this position is to provide continual assessment and feedback to all team members, , providing data regarding quality standards set for Patient Access
- Supervise, train, coach and develop Patient Access team
Qualifications for patient access
- Must have a high school diploma or the equivalent education required
- Robust experience in bringing projects to life and exceptional prioritization skills in a challenging and cross-functional environment
- Knack for leveraging data and operations to support provider engagement initiatives
- Passionate about our mission to accelerate cancer research by leveraging technology
- Willingness to travel occasionally to support implementation activities, client meetings, and/or attend conferences
- Minimum of 1 year of healthcare reimbursement experience