Ops Support Representative
Job Description
Ops Support Representative
Job Description
Ops support representative
provides software related support to Microsoft Windows as per C&W standards such as Microsoft Office 365 (Word, Excel, PowerPoint, Outlook etc), Internet Browsers such as MS Internet Explorer/Edge , Chrome, Anti-virus & any other software being used by C&W.
To write an effective ops support representative job description, begin by listing detailed duties, responsibilities and expectations. We have included ops support representative job description templates that you can modify and use.
Proactively notify customers by phone or email (Kana) of issues processing and/or fulfilling their orders
Monitors queues volume and other metrics
Contributes to development of the product support function testing
Take Ownership of issues by researching and resolving all external and internal customer inquiries
Adhere to task assignment schedule and remain flexible to task assignment changes throughout the day
Communicate effectively and partner cooperatively with various business partners to ensure customers’ issues are resolved and service levels goals are met
Make empowered decisions and offer creative alternatives to secure customer loyalty and Save the Sale
Prioritize work so that past service level items are given urgent, immediate attention
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for
Ops Support Representative
List any licenses or certifications required by the position:
JLPT, CET
Education for
Ops Support Representative
Typically a job would require a certain level of education.
Employers hiring for the ops support representative job most commonly would prefer for their future employee to have a relevant degree such as
Collage and Bachelor's Degree
in
Business/Administration, Engineering, Finance, Accounting, Communication, English, Computer Science, Science, Math, Management
Skills for
Ops Support Representative
Desired skills for
ops support representative
include:
Implementation of software products
FIS products and services
Extensive community service and/or extracurricular activities preferred
Proficient computer skills, preferred but not limited to Microsoft Office
Must have unlimited work authorization in the United States
Currently pursuing a Bachelor’s or Master’s degree in any major or discipline at the University of Louisville preferred
Strong leadership, communication and analytical skills preferred