Operations Business Manager Job Description
Operations business manager
provides application support for critical systems used by different lines of business including Transportation, Engineering, Intermodal, Finance, and Human Resources.
Operations Business Manager Duties & Responsibilities
To write an effective operations business manager job description, begin by listing detailed duties, responsibilities and expectations. We have included operations business manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Enhances Business Operations reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to establish best practices and standard processes
Work closely with Service Delivery Business Units and Training & Quality Manager to ensure new processes & changes are executed and implemented efficiently and effectively
Manage the integration of new and enterprise projects into standard business practices within Business Operations
Ensures an effective customer business interface, monitors account governance issues, and acts as an escalation point to ensure contractual commitments are met
Collaborates effectively with Account Executives, delivery, financial teams, and subject matter experts to manage and deliver the full range of cross-functional business services in the account
Monitors SLA performance and where warranted, remediates issues with business performance controls
Leads commercial negotiations with the client where appropriate, to resolve disputes or broker commercial aspects of new business
Establishes the business risks process for the account and manages the risks associated with financial and commercial terms of agreements
Drives monthly financial and business operations review with relevant shareholders
Assist Development of and manage a reporting environment which supports the informed expansion of Service Business in APAC, including the roll out and associated training
Operations Business Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Operations Business Manager
List any licenses or certifications required by the position: PMP, ITIL, RCA, PMI, PM, MBA, DMAIC, VLSS, RHIT, RHIA
Education for Operations Business Manager
Typically a job would require a certain level of education.
Employers hiring for the operations business manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, Education, Finance, Management, Accounting, MBA, Business/Administration, Engineering, Communication, Technical
Skills for Operations Business Manager
Desired skills for operations business manager include:
Systems used by CIB Finance a preference
Processes
Amcor products
Competitor strategies
Continuous Improvement methodologies
Supply Chain network design
Systems used by CIB Finance
Actions and behaviour
Business
Business manager tools and deliverables
Desired experience for operations business manager includes:
Experience in a sales/marketing support role
Consulting operations experience
Coordinates the governance framework for managing multiple suppliers and oversees vendor management
Account Revenue Management
Assesses the feasibility of service requirements to ensure the availability of resources associated with proposal commitments to customers
Account Performance Management
Operations Business Manager Examples
1
Operations Business Manager Job Description
Job Description Example
Our growing company is hiring for an operations business manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations business manager
- Engage, Invest and influence cross line of business efforts aligned to CCB Collections and Recovery
- Develop and maintain relationships with management and sales of other Clear Channel entities in the city in the general DC business environment
- Improve the operational systems, processes, and policies in support of the AMS mission
- Conduct regular analyses of business performance and profitability against budget, financial, and operational goals
- Play significant role in long-term business planning, including any initiative geared toward operational excellence
- Implement and maintain company-wide processes
- Development of control dashboards and process work flow schematics illustrating both process gaps and opportunities
- Improve channel performance related to customer satisfaction- Net promoter score (NPS), contact rates, profitability, and service level
- Work closely with the partners and project teams to ensure all reporting needs are being adequately addressed
- Oversee trend analysis and ad-hoc analytics and proactively communicate findings to Leadership team and support partners
Qualifications for operations business manager
- Demonstrated ability to achieve goals through influencing, partnering and developing productive relationships with line managers, cross functional areas and senior leadership
- Ability to drive multiple projects simultaneously with a proven track record of superior results
- High-energy, results-oriented approach to project management
- Strong proven experience in a supply chain/ customer operations role
- MBA / Professional qualifications in Supply Chain related subjects an advantage
- Ability to innovate, communicate new ideas and inspire support amongst teams
2
Operations Business Manager Job Description
Job Description Example
Our company is searching for experienced candidates for the position of operations business manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for operations business manager
- In conjunction with Senior Leaders developing, recommending and executing business plans to achieve goals in line with annual budget, hiring plans and business targets for the Krakow site
- Regularly assessing Krakow site operational effectiveness and making suggestions to streamline functions and processes
- Working with Product & Technology Business Operations Team on formulating headcount requirements, defining detailed headcount plans, and tracking execution in cooperation with Talent Acquisition Management
- Ensure outsourced and contractors processes meet global controls and compliance requirements
- Ensure SOWs are in place and executed consistent with global processes and best practices
- Project manage implementation of new processes
- Strong Controls Agenda – Ensure that all employees are proactively contributing towards early identification, monitoring, or reporting process opportunities and /or contributing towards building robust controls that will bulletproof our business
- Direct Teams with key partners(Legal, Compliance, Controls, LOB Leads) to implement firm wide business initiatives with the objective to enhance the Chase experience for customers with disabilities
- May prepare and evaluation business plans, projects, variance review and profit improvement plans
- Assess business performance and market opportunities in France and deep dive into areas of strength and weakness on regular basis in coordination with the Paris leadership team
Qualifications for operations business manager
- College degree – Bachelors or higher
- Ensure that the correct contract template has been completed / populated correctly from the crm system
- Identify if a contract addendum / amendment may be required in the context of automatically renewing contracts
- Respond to client purchase orders (POs) if received after a contract has been signed to ensure that the (PO) does not supersede the contract in place
- Manage the database of client and supplier contracts
- Provide contract reporting (or other associated sales reports) when requested / required
3
Operations Business Manager Job Description
Job Description Example
Our innovative and growing company is looking for an operations business manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations business manager
- Manage activities related to continuously improve on new and existing business processes, ensuring efficiency and quality of service while adhering to established policies and procedures
- Leverage commodity price models and analysis to provide insight to plant operations on predicted impacts to business outlook and recommendations to optimize
- Interface with Operations Managers, Contract Managers and the senior Strategic Business Unit (SBU) leadership
- Establish scalable, efficient and automated processes
- Help ensure TA success in efficiency of business operations, project management, collaboration, relationship building, and data/process analysis
- Consult with our Client’s based on operational, defined processes and best practices knowledge
- External benchmarking to understand competitive landscape, best in class and best practices
- Complaints – setting goals, understanding trends, ensuring complete capture and meaningful metrics
- Participate in CCB Complaints Improvement Initiative to forecast complaint volume
- Execute Monthly Client Experience Executive Update
Qualifications for operations business manager
- Knowledge of Microsoft Office Products (Excel, Word, PowerPoint), working know how of EMS (Event Management System) a plus
- 5+ years developing reports integrating multiple data sources such as Excel, SQL Databases
- Work closely with finance, billing and other relevant departments to ensure that relevant PeopleSoft codes for each sale are established
- Understanding of digital advertising market
- Ability to team and partner collaboratively with Senior Leadership across CCB
- Ability to lead and motivate cross-functional teams, work collaboratively with key stakeholders and interface effectively with all levels, including senior management
4
Operations Business Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of operations business manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for operations business manager
- Join an industry-leading organization in supply chain management and get engaged in various projects and processes
- Develop strategic outputs in response to complex issues, based on broader Go-To-Market goals and objectives Business Unit goals and objectives
- Ensure the business complies with company policies
- Accountable for supply and demand activities for multiple, complex product lines, ensuring that performance (inventory, cost, ) meets the overall business needs
- Manage the organization's operational cadence in the maintenance of business scorecards
- Engage on business issues to assist in issues assessment, resolution and root cause analysis
- Keep a pulse on the business results and levers to proactively assess and frame results
- Assist in ad hoc business analysis in support of Americas GCS strategic initiatives
- Participates in development of long-range strategic plan for EOSS and the Dean of Students Office and coordinates communication of objectives to achieve goals
- Provides technical and professional direction to the Dean of Students as required
Qualifications for operations business manager
- Work with agents to find and negotiate spaces for TM pop-up events, product testing & focus groups
- A minimum of 5-7 years of accumulated outsourcing management experience - must have both contract management and service delivery related experience
- Bachelor's degree and 7-10 years of progressively responsible project or program management experience required
- Strong analytical backgrounds
- Ability to lead through influence in a cross-functional environment
- Ability to lead projects (define process, coordinate, define strategy, tracking results)
5
Operations Business Manager Job Description
Job Description Example
Our company is hiring for an operations business manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for operations business manager
- Goal Tracking – provides metric reporting and visualizations to assist managers to track our global and regional goals, business objectives
- Resource Management – works collaboratively with managers and the team to improve operational efficiencies and business models that are scalable
- Organizational Communication – drives quarterly, special projects, and ad-hoc internal communications to ensure alignment in all operational and strategic objectives based on annual business plans
- Coordinate, lead, coach and mentor the local team to support all projects across the business
- Continually develop the local strategy and execute key business initiatives that drive production safety, product quality and cost efficiency
- Development and execution of the overall business strategy for the local assets
- With the Technical Service team become invaluable to our key customers in their operations to explore greater value creation for them and the business
- Develop new product ideas and service propositions that help solve customer problems and drive the growth of the business
- Enhance processes and systems geared toward customer satisfaction, service levels, contact rates, profitability
- Oversee and prepare a comprehensive list of business requirements to support system changes
Qualifications for operations business manager
- Quantitative thinker skilled at developing, maintaining, and reviewing financial models
- Comprehensive knowledge of the power industry including power and commodity markets, rules and regulations and how these affect/impact plant operations
- Strong operations background that includes asset optimization, investment / project finance analysis and profit & loss responsibility
- Strong belief in the mission of KIPP New Orleans Schools, that all students can reach college and that we can and must revitalize education in New Orleans
- Ability to lead, to manage multiple priorities and to manage the ambiguity inherent in an entrepreneurial environment
- Ability to manage and lead people and provide performance management