Technical Operations Manager Job Description
Technical Operations Manager Duties & Responsibilities
To write an effective technical operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included technical operations manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Technical Operations Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Technical Operations Manager
List any licenses or certifications required by the position: ITIL, PMP, CISSP, II, IAT, MBB, CFC, AALAS, FMA, CFM
Education for Technical Operations Manager
Typically a job would require a certain level of education.
Employers hiring for the technical operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Engineering, Computer Science, Technical, Education, Business, Management, Electronics, Information Technology, Information Systems, Science
Skills for Technical Operations Manager
Desired skills for technical operations manager include:
Desired experience for technical operations manager includes:
Technical Operations Manager Examples
Technical Operations Manager Job Description
- Collaborate with outside service providers, development, infrastructure and database teams
- Survey and evaluate available technology options
- Responsive to requests and issues during and off hours
- Ensure on-call rotation duties are assigned for 24x7 support
- Coordinates department responses to customer or department issues
- Creating, compiling and delivering foreign language translated metadata spreadsheets
- Maintain both labor and non-labor departmental budgets
- Provide additional support for special events and projects, including auditions, rehearsals and venue/area supervision
- Actively manage day to day operations of the North America Technical Assistance Center (TAC)
- Work with on-site supplier personnel to respond to dealership technical and warranty prior approval requests in a professional and timely manner with the highest degree of quality and customer satisfaction
- Ability to help develop a DevOps culture, develop DevOps procedures, processes and reports
- Experience in leading operations support team to manage, monitor, and troubleshoot issues
- Experience maintaining systems with 24 hour uptime
- Ability to use a wide variety of open source technologies, virtualized infrastructure and cloud services
- Strong experience with NoSQL and MySQL
- Experience building and maintaining server Infrastructure more than 100+ servers
Technical Operations Manager Job Description
- Champion efforts that create and deliver a positive and rewarding work environment
- Work with supplier partner to recruit & develop individuals for potential full-time Ford positions
- Host visits from dealership groups and technical universities and schools
- Serve as a global resource for TAC process implementation and utilization
- Oil & Gas Upstream
- Clients regarding Field Operations and Technology
- Work with editorial/production to book trucks, satellite space and crews for correspondent/guest inserts from field for pre-tapes and live air
- Ensure incoming feeds are quality controlled per CNN standards
- Help director set-up look of live shots
- Working with the Audio Designer to assign, establish and coordinate IFB and PL lines
- Two+ years of hands-on web development experience building web or mobile applications
- Knowledge of API usage
- Knowledge of web application hosting
- Adept at communicating to large groups of people whether in person or electronically
- Background in MSO Field Operations
- Experience in service reporting that accurately reflects service performance, efficiency and the cost to serve
Technical Operations Manager Job Description
- The ideal candidate should enjoy a balance of strategic thinking and “rolling up the sleeves” to drive tactical issues
- A “go-getter” approach to take on a range of issues will be critical
- Develops solid understanding of DBS and its application
- You will apply your project management and leadership expertise to ensure that your team meets scope, quality, time, and budget targets
- You will be accountable for project planning, execution, monitoring, risk management, and achievement of the targets set for the project—while also being responsible for the delivery of the scope within the agreed level of quality, timeframe, budget, and other agreed KPIs/SLAs
- As an expert people manager, you will be tasked to for attracting, developing, and retaining talent to build and maintain an effective team
- You will manage relationships efficiently and communicate with key stakeholders to ensure that production support is not only aligned with the customer requirements, but also adds value to their business
- You will be able to display your in-depth technical and hands-on knowledge of operation systems, serving as a professional authority, and leading the team during adversity
- You will be able demonstrate innovative with process and product engineering, while promoting Kaizen principles in project processes and deliverables, setting up foundation practices and standard operation procedures
- You will prioritize activities (self, team, external) to understand and implement reuse of best practices and follow up on them
- Beneficial if holder of California State Pyrotechnical Operations License
- 10+ years of experience in automotive industry contact center operations
- Demonstrated track record of contact center process creation, implementation and control
- Ability to present at and/or facilitate large group meetings (employees, dealers, suppliers, schools )
- Strong understanding of dealership management structure, operation and practices (specifically how they relate to the Technical Service Repair Process)
- Comfortable in contacting and talking with dealership and company management
Technical Operations Manager Job Description
- You will ensure production readiness for new releases (part of the approval chain of the PRR committee) and own the monitoring (planning, requirements, analyzing, defining levels, and so on)
- You will be accountable for the line operations across accounts
- You will have the opportunity to create an environment that fosters employee engagement and fruitful employee experiences
- You will ensure the professionalism and support of the line, including the establishment of effective and efficient issue resolution processes
- You will use your experience to lead, encourage, and drive an environment of open, transparent, and authentic communication
- You will have the opportunity to foster strategy and change management by leading changes based on the unit strategy and goals with proper planning and mitigation to achieve the unit objectives
- Do you want influence strategy, change management, and create an environment that fosters employee engagement? This job is for you!
- Accountable for writing/reviewing/approval of manufacturing and testing documentation CMC documentation for post-approval changes (incl
- Analyze and maintain all Client Service Level Agreements
- Maximize revenue generation to reach long and short term financial projects
- In-depth knowledge of and/or experience in working with or for suppliers providing personnel resources
- Experience and comfort working to daily production performance objectives
- Internal controls and document controls experience
- Experience working on a global team to align processes and operations
- Technical knowledge relevant to Semiconductor technologies for DataComm, Analog & Optical transceiver markets
- Partners with various cross-functional organizations including Product Operations, GSM, GP&F T&Q , , to drive business success
Technical Operations Manager Job Description
- Create a positive work environment through employee engagement
- Be responsible for planning and directing packaging engineering personnel, complex technical projects
- Provide departmental technical expertise and company leadership for package development, packaging equipment and validation while collaborating with research and development, marketing, market research, supply chain, process excellence and other affiliated departments and organizations to identify and address packaging needs
- Manage a team of Packaging Engineers, assuring the development and maintenance of packaging systems to support New Product Development projects, Base Business activities, Franchise initiatives, technical transfers, Cost Improvements and quality and compliance projects
- Develop and lead strategic packaging initiatives for all OTC Brands in support of the long-term goals of the McNeil franchise
- Develop and direct short term programs and strategies related to packaging, including but not limited to package development, equipment, and validation
- Lead and/or oversee packaging equipment and development support to both the internal and external manufacturing network
- Oversee and/or develop, write, gain cross-functional alignment, and route for approval package development documentation that captures the above end-to-end project specific information
- Develop plans for team members to include assignment of project priorities and responsibilities while being accountable for the team’s outcomes
- Be accountable for commitments to projects
- Candidates must have at least 8 years of experience in the direct management or supervision of over 20 technical staff including engineers and scientists
- Must be a graduate of a Bachelor's Degree in IT, Business or equivalent
- Must have at least 3 years relevant experience as a People Manager - being able to motivate & develop a strong team environment through collaborative and constructive Leadership
- Strong experience in similar role in a corporate environment with minimum 5 years’ experience
- Candidates with ITIL V3 certification are preferred
- High degree of flexibility & resilience to deal with both change, time pressures and geographically diverse regions