Membership Representative Job Description
Membership Representative Duties & Responsibilities
To write an effective membership representative job description, begin by listing detailed duties, responsibilities and expectations. We have included membership representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Membership Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Membership Representative
List any licenses or certifications required by the position: CPR, GLBA, FCRA, AED
Education for Membership Representative
Typically a job would require a certain level of education.
Employers hiring for the membership representative job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Business, Communications, Associates, Marketing, Guidance, Ethics, Supervision, Teaching, Technical, Education
Skills for Membership Representative
Desired skills for membership representative include:
Desired experience for membership representative includes:
Membership Representative Examples
Membership Representative Job Description
- Respond to telephone, walk-ins and e-mail membership inquiries
- Provide all potential members and guests with an enthusiastic and informative facility presentation based on individual needs, empowering and educating on the benefits of health and wellness incorporating all of the features of the facility
- Report membership sales results as requested by General Manager and/or Regional Director
- Develop strategy for corporate and group membership sales
- Achieve membership sales and renewals goals
- Work closely with fitness team to ensure successful on-boarding of new members
- Process work clearance requests
- Answer follow-up telephone inquiries from casting/production companies and/or members/performers pertaining to work clearance
- Prepare Station 12 confirmation forms for filing
- Update computer records managed by Membership Services
- 4 week paid training program, including 2 weeks in Tampa, FL (flight, housing and transportation included)
- Computer/Tablet proficiency
- Experience in a customer service or sales role
- Drive long distances, up to 200 miles per trip and able to be outside, in all weather and traffic conditions
- Education and Experience – Undergraduate Degree Preferred, 4+ Year Experience in Sales and Marketing
- Must understand and utilize appropriate selling techniques for private club memberships
Membership Representative Job Description
- Performs error output resolution for electronic eligibility and processes error discrepancy lists
- May be responsible for loading rates for new groups and renewal/re-class groups within the appropriate system
- Proactively develop strong relationships with current and new season ticket members and fans by providing a first-class experience, fostering loyalty and generating repeat business
- Meet or exceed yearly renewal and new sales goals
- Provide a superior level of customer service to all ticket buyers and fans
- Be informed and communicate common customer feedback to help initiate changes and foster a positive fan engagement culture
- Anticipate, respond to, and resolve fan complaints, requests, and inquiries
- Responsible for new business sales goal that is obtained identifying opportunities for up-sells, add-ons, and referral business from clients, and work with sales representatives to maximize revenue from existing customers
- Update and maintain accurate records in CRM regarding all renewals, touch points and sales
- Assist in developing and executing customized programs, benefits and events to drive loyalty and create moments for season ticket members
- Ability to define target markets both through member connections and identifying and developing relationships with external sources
- Ability to communicate professionally verbally/written using proper grammar and punctuation in the English language
- Availability to work a flexible schedule including weekdays, weekends, evenings, overtime, and holidays as needed for business success
- The ability to gather and organize information using a logical and systematic process
- The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem
- Skilled at setting goals for personal and group accomplishment
Membership Representative Job Description
- Primary responsibility of answering and monitoring the Season Ticket Member hotline to assist Member purchases and related fan inquiries
- Create performance measures to ensure minimal wait for customers for incoming calls to maximize efficiency
- Assist Season Ticket Members and fans on game day in the Ticket Services and Box Office problem solving and optimizing fan experience
- Learn, maintain proficiency, and relay usage of A’s online ticket management tools and Season Ticket Member benefits to maximize retention of current fan base
- Work closely with Membership Services Team to maintain accurate Season Ticket account information and ticket event creation and maintenance
- Responsible for timely and accurate processing of new Season Ticket Memberships
- Assist in the Membership retention and renewal process
- Support in the coordination and upgrade of seat locations for Season Ticket Members
- Responsible for fan development and implementation of department communication to strengthen existing Membership relationships and Organizational growth
- Support and service group and individual ticket purchasers for the Oakland A’s
- Competitive compensation package including base annual salary, a Language Pay Differential of $1,500 plus uncapped monthly bonuses based on performance, potential for paid overtime, and language differential to those who qualify
- Skilled at controlling sales assignments
- 3 POSITIONS AVAILABLE conducting outbound enrollment verification calls to new members utilizing a script
- 1 POSITION AVAILABLE entering new member applications in system
- Requires H
- NO CELL PHONES IN TRAINING ROOM OR WORKSTATION
Membership Representative Job Description
- Gain knowledge and understanding of the Oakland A’s organization to best assist A’s patrons and A’s company employees
- Provide overall Ticket Operations and Ticket Services assistance as needed on game day and non-game day
- Maintain up-to-date familiarity with company eligibility policies and AMISYS system requirements
- Treats others with respect, courtesy, and honesty
- Processes routine to moderately complex member enrollment transaction such as additions, terminations
- Prepares routine to moderately complex invoices and reports
- Review/updates open enrollment changes such as Coordination of Benefits (COB), dependent updates
- Researched and responds to routine inquiries via fax, postal mail or e-mail regarding eligibility feeds and files, and eligibility issues on vendor websites (i.e dental, RX, vision)
- Executes system test plans/scripts, system upgrades, and/or new releases
- Participates occasionally in onsite and phone client implementation meetings to provide sales support
- Adherence to Anthem Dress Code Must be successful in classroom training as determined by trainer(s) and manager
- Good Attendance a Must!
- Ability to follow directions - both oral and written
- Ability to multi-task and Problem solving Skills
- Perfect Attendance is a must
- Processes and reviews membership applications
Membership Representative Job Description
- Coordinates and documents correspondence and distributes into workflow
- Orients, trains, and assists more junior level representatives
- Analyzes deficiencies in processes/procedures and recommends improvements to more senior levels
- Busy season, so no time off is allowed
- This is not a call center position, but great customer service skills are needed
- Will be trained on guaranteed issue guidelines for all of the states which Anthem services (17 states) and will be responsible to retrieve any information which is missing from an application
- Develop and maintain relationships with current members
- Represent associations in-person at industry events as needed
- Manage membership inquiries and respond promptly
- Provide analysis and consultation on existing membership materials and resources
- Answer telephone, written, and email inquiries from performers pertaining to membership eligibility, member status and leniency requests
- Mail out, process, and review membership applications
- Creates basic correspondence by using current templates
- Updates computer records managed by Membership Services
- Completes Documentum Scan Cover Sheets and Batch Sheets
- Maintains files within Membership Services