Membership Advisor Job Description
Membership Advisor Duties & Responsibilities
To write an effective membership advisor job description, begin by listing detailed duties, responsibilities and expectations. We have included membership advisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Membership Advisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Membership Advisor
List any licenses or certifications required by the position: AED, PR, CPR
Education for Membership Advisor
Typically a job would require a certain level of education.
Employers hiring for the membership advisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Marketing, Business, Health and Wellness, Communication, Sports Management, Hospitality, Communications, Management, Writing, Computer
Skills for Membership Advisor
Desired skills for membership advisor include:
Desired experience for membership advisor includes:
Membership Advisor Examples
Membership Advisor Job Description
- Ask new members for referrals at the point of sale and contact them to arrange appointments and complementary visits
- Complete membership agreement forms thoroughly and clearly as per audit specification
- Answer emails with accuracy, clarity and simplicity in a customer friendly professional manner
- Meeting and exceeding sales targets
- Analysing local market trends and developing new business leads
- Generating new business in line with Health Club strategy
- Monitoring local competitor activity and identifying potential business opportunities
- Developing customer membership within the local area to drive business
- Negotiating packages with corporate clients
- Developing and implementing local marketing efforts including the usage of social media
- Recruit new members and promote our services
- Aid guest satisfaction, building relationships with guests and members
- Experience in the Leisure industry or related professional area
- Confident, professional and enthusiastic manner
- Fun and enthusiastic work environment – regular staff events and social activities
- Complementary use of Leisure and Golf facilities
Membership Advisor Job Description
- Knowledge of competitors, target markets and industry trends
- To fully utilise the membership prospects database ensuring that the data is always accurate, integrity is maintained and prospect generation is maximised available
- Performs the role of a product lead interacting with IT and business leadership
- Ensures the business and technical requirements are documented in accordance with business needs and application systems road map
- Actively seek out new sales opportunities - A key part of your role will be making sales calls to new and existing clients, working to achieve your agreed sales targets
- Set up meetings - Making contact and setting up meetings with potential clients
- Participate in sales events - You will play a central role in our corporate events and this will be a perfect opportunity for you to develop strong business relationships with clients
- Maintaining records - This will be a fundamental aspect of your role, to document all of your sales activities from the initial enquiry through to the sale and of course the after sales liaison
- Nurture relationships with customers - Developing trust and long term client relations
- Submit your resume
- The right to work in the UK as an EU national or via a residency permit or working visa
- Have a high level of written and spoken English
- Previous sales experience with evidence of meeting and exceeding targets
- Genuine passion for the leisure and fitness industry
- To be highly motivated and a great team player
- Experience dealing with HealthCare Billing domain is an asset
Membership Advisor Job Description
- Must be able to work a rotating shift of Days/Nights/Weekends
- Anticipating the Owner's/Members' needs and being flexible in responding to them so that we may deliver the service and program they value
- Attend a minimum of one community event per quarter and participate in all philanthropic events
- Promptly report facility needs, office supplies, cleaning supplies
- Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process
- Gather materials and assemble information packages
- Prepare sales-related documents throughout the sales process
- Serve as the point of contact for existing members and communicate with them by phone and email to respond to questions and requests
- Please include a brief statement addressing why you are a fit for fitness sales
- Demonstrated experience in a sales specific role
- Experience with membership and billing variable mapping, integration of variable mapping to downstream applications, 820 files processing is preferred
- Minimum of two (2) years' experience in hospitality or call center related field
- Minimum of two year’s work experience in customer service in a sales related field
- Provide exceptional customer service to DX Exchange members via a range of communication channels
- Ensure inbound call resolution, complaints handling and liaison with service centres, to address service issues, is achieved within service level and meets the expected quality standards
- Drive revenue opportunities are maximised across all accounts and revenue streams
Membership Advisor Job Description
- Knowledge or appreciation of health and fitness principles
- Knowledge of current Microsoft Office and related member database software
- A current First Aid and CPR Certificate or willingness to acquire
- Initiate new partnerships and penetrate existing relationships
- Follow-up best practices
- Processing sales
- Selling Ancillary services
- Facility cleanliness & tidiness
- Ability to meet sales benchmarks
- Ability to adapt to a high volume fast paced customer service environment
- Establish and develop business relationships with members, converting interest into sales
- Be an active contributor enhancing an environment that delivers excellent member service
- To maximise sales, focussing on revenue onput and the retention and growth of our existing member base, taking accountability for the achievement of defined sales and quality targets
- Good understanding and knowledge surrounding customer experience
- The ability to identify opportunities and recommend improvements, find solutions and resolve issues
- Conversant with all relevant aspects of systems for Exchange
Membership Advisor Job Description
- Current First Aid qualifications
- We offer competitive salary, medical, dental and 401k benefits
- Responsible for selling club memberships and ancillary business packages
- Conduct pre-planning activities each month including strategic outreach, for securing member referrals Build rapport and lasting relationships with prospective and current members
- New membership sales (no cap)
- Renewal membership sales
- Ancillary sales (Spa, Personal Training, Pilates)
- Team sales achievements (club and market opportunities)
- Two opportunities for a bonus each month – individual and team
- Follow up by phone with those who don’t join today within 48 hours by phone or written correspondence
- Applicants must be willing to work on weekends and Public Holidays when scheduled to
- Experience with Document Generation – invoices, letters preferred
- Passionate about delivery great service to our members every time
- Experience of working in a target/KPI focused member/customer service team
- A ‘role model’ telephone manner with a confident approach to talking to members and colleagues
- Ability to remain focused and decisive when working to specific targets in a pressurised environment