Membership Manager Job Description
Membership manager
provides excellent client service, with the ability to adapt personal style to work effectively with a wide range of clients, colleagues and underwriters.
Membership Manager Duties & Responsibilities
To write an effective membership manager job description, begin by listing detailed duties, responsibilities and expectations. We have included membership manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Develop and drive a strong collaborative relationship with dept
Support an on-going culture of improvement and innovation, focus on driving efficiency and effectiveness whilst continuing to ensure that customers are delighted
Management and development of marketing and membership staff
Quality and creativity of marketing processes and automation implemented
Response to, and reduction in, customer service issues
Attainment of sales goals (education and event sales)
Attainment of membership goals
Contribution to marketing strategy development
Effective working relationship with all divisions
Become the knowledge expert for the ACTIVE Advantage member database
Membership Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Membership Manager
List any licenses or certifications required by the position: AED, CPR, BLS, PMI
Education for Membership Manager
Typically a job would require a certain level of education.
Employers hiring for the membership manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Marketing, Education, Business, Communications, Business/Administration, Communication, Management, Hotel and Restaurant Management, Public Relations, Hospitality
Skills for Membership Manager
Desired skills for membership manager include:
Marketing and customer service
Vail Valley
Ability and desire to work with a wide variety of people
Ability to conceptualize and direct a comprehensive stewardship
Advertised sales
Alumni and donors
Amenities
Areas of restaurant
Bar and event etiquette
Beaver Creek Mountain
Desired experience for membership manager includes:
Sales Management Leadership Offering Legendary Customer Service involves this position having access to be able to run programs that access the customer’s unencrypted credit card, to be able to retrieve unencrypted cards for handling mail in returns, CLUB Visa Cards when customer is on site and left cards at home, research transactions for lost receipts
Proven track record of marketing campaigns in the consumer internet or ecommerce space
Demonstrated track record of leveraging data insights to drive platform growth
Experience in developing, executing and analyzing consumer marketing initiatives
Track record of influencing people and process outside immediate work group
Proven success in a fast-paced, matrixed work environment, the ability to thrive in a dynamic, rapidly changing, and highly competitive industry
Membership Manager Examples
1
Membership Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a membership manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for membership manager
- Lead outreach to all Congressional offices and committees, including by phone, email and in-person meetings
- Lead in-person and virtual meetings with Hill contacts to engage and train staff on National Journal suite of resources
- Lead effort to integrate Congressional staffs’ workflow with National Journal account customization
- Manage a territory of subscribers
- You are responsible for the development and achievement of the annual membership budget weekly and quarterly forecast
- You will identify, analyze and report on metrics to monitor membership growth, trends and financial results to support decision-making and strategic product design and planning
- We will work with Marketing to design and implement effective recruitment and retention plans/strategies, develop direct communications with members and leaders to current and prospective members
- You will develop a plan for member-focused operations including billing, renewals, member inquiries, new member processing, member record maintenance and component reporting
- You will work with business development to develop partners and third party vendors for affinity programs
- We will collaborate within the organization to recruit new members and retain current members
Qualifications for membership manager
- Professional experience in applicable fields, such as account management, sales, or member services preferred
- Using hands to finger - required
- Using hands to feel - required
- Reaching with hands and arms - required
- Climb or balance - required
- Stoop, kneel, crouch or crawl - required
2
Membership Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a membership manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for membership manager
- Identify and run joint membership programs with other organizations
- Manufacturing Leadership Council membership/sponsorship customer service and support
- Manufacturing Leadership Summit / Awards customer service and support
- Record details of inquiries, comments and complaints details of actions taken
- Create and test new ideas to drive acquisition, sales and customer retention in our business membership programs
- Outline, communicate and facilitate entire scope of projects with key deliverables, due dates, resources and dependencies
- Ability to readjust direction as needed based on competing demands and shifting priorities
- Create, enhance, run and distribute reporting with an eye towards automation
- Perform ad hoc analysis to understand situations and make recommendations on changes to marketing, ecommerce and sales efforts
- Proactively identify and rectify inconsistencies within varied reporting on subscription program
Qualifications for membership manager
- Previous sales is a plus, but is not required
- Excellent communication skills including written, verbal, listening
- Fluency in English, other languages a plus (Mandarin or Spanish may be required in certain regions)
- Energy to put in the hours of concentrated work necessary to achieve goals while maintaining a positive
- Experience building large scale membership programs combining a social and business elements for non-profit organizations
- Ability to develop and implement strategies that are practical and capable of being implemented
3
Membership Manager Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of membership manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for membership manager
- Facilitate working sessions with sales and other parts of the organization for ideation and program improvement
- Invite and build upon the ideas and input of others
- Write and speak with impact
- Manage market planning, print design and production, direct mail, e-mail campaigns, advertising, web content development, on-site signage and promotional programs all other aspects of marketing and any research studies needed
- Provide regular account reporting
- Manage the Association marketing budget, at the aggregate and account level
- Assist in driving department project initiatives
- Support consistent and effective marketing communication across Association accounts
- Phone calls/ Database marketing
- Aquiring leads Member/Realtor Referrals
Qualifications for membership manager
- Demonstrated product management, project management, organizational, analytical and leadership skills
- You need the ability to develop an end game and a vision while balancing “big picture’ thinking with attention to detail
- Excellent oral and written skills with the ability to deliver clear and effective messages to all partners
- Ability to work in environment that values strong leadership, initiative and collaboration
- 3-5 years supporting a sales organization or working in a fast paced project orientated role
- Highly organized with an ability to simplify complicated ideas, processes or plans
4
Membership Manager Job Description
Job Description Example
Our company is looking to fill the role of membership manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for membership manager
- Taking care of members and prospects – guest cards, reservations & issues
- Lead the product vision - Create and evangelize the vision and strategy
- Develop long-term platform product roadmap by engaging internal customers and listening to the voice of our external customers to understand their needs
- Drive the adoption of Membership and Subscriptions platform for new feature launches, and identify integration opportunities with new businesses
- Proactively identify customer and business needs to inform the product roadmap
- Work with multiple delivery teams to understand current system capabilities and engineering capacity to create a realistic product delivery timeline
- Define, track, and report on business metrics and identify actions needed to improve renewal success rates
- Directly supervise support staff
- Oversee membership functions, to include general customer service, recruitment and retention
- Assist staff in generating relevant, accurate and timely reports that assist with understanding trends in association programs
Qualifications for membership manager
- Experience with consumer/audience based email, push communications and development of Lifecycle Marketing programs
- Previous experience in the digital content, editorial, and publishing industry
- Candidate must demonstrate technical acumen to resolve data issues to expedite and facilitate campaign delivery
- Strong computer skills ( MS Word, Excel, PowerPoint and Lotus Notes)
- Sales and customer service focused
- Total 8+ years of experience working in the area of internet marketing or internet product development
5
Membership Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of membership manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for membership manager
- Draft correspondence to board and volunteers
- Participate in the execution of the association’s strategic plans
- Coordinate client financial budgets
- Create, track and follow-up on inside leads
- Lead moderately complex work streams
- Accountability and prioritization over execution and delivery of the digital product roadmap for experiences relating to shopping, point of sale, and account management of health care plans of our member prospects and renewing members
- Create, enhance, run and distribute complex reporting on the success of the membership programs
- Proactively identify and rectify inconsistencies within varied reporting on membership program
- Identify and implement opportunities to automate operational aspects and enhance program offering Outline, communicate and facilitate entire scope of projects with key deliverables, due dates, resources and dependencies
- Manage the project plan Balance time, resource and quality constraints to achieve business objectives
Qualifications for membership manager
- Maintains organization and focus on all assigned tasks/duties
- Basic managerial finance
- Familiarity with Salesforce or similar CRM preferred
- Basic food, wine and liquor knowledge preferred
- Must be able to maintain a flexible work schedule to accommodate business needs
- Bachelor’s Degree in Business and or working/focused in Contract Operations arena for five plus years