Membership Director Job Description
Membership director
provides support service to the Membership Office to include tasks and projects necessary by the Director of Membership.
Membership Director Duties & Responsibilities
To write an effective membership director job description, begin by listing detailed duties, responsibilities and expectations. We have included membership director job description templates that you can modify and use.
Sample responsibilities for this position include:
Effectively communicates with management staff and associates to increase knowledge of membership goals, membership satisfaction, membership retention, and membership activities
Manages, directs and coordinates membership activities through subordinate managers or supervisors for eligibility maintenance of both individual and group accounts for assigned lines of business (Commercial, ASO, Medicare, and Medicaid)
Coordinate and monitor sales staff schedule at all times
Communicate company policies and updates to the sales team
Support all new systems and assist with execution
Submit all necessary staff paperwork and reports accurately and in a timely manner
Provides strategic leadership for the Member Programs to maximize customer value and brand engagement
Set the strategy for the Member Program and continually drives innovation in the program to keep it fresh and relevant for the customer to retain existing customers and acquire new customers
Provide end-to-end leadership of Member initiatives from requirements definition to deployment and analysis, along with issue and risk management
Develop and manage Member marketing budgets
Membership Director Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Membership Director
List any licenses or certifications required by the position: YMCA, CPR, AED, PR, YUSA, BFA, BLS, O2, NSCA, ACSM
Education for Membership Director
Typically a job would require a certain level of education.
Employers hiring for the membership director job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Marketing, Business, Public Relations, Communications, Hospitality, Hotel and Restaurant Management, Business/Administration, Communication, Leadership
Skills for Membership Director
Desired skills for membership director include:
Golf
Membership activities
Membership goals
Membership retention
Membership satisfaction
Game of golf
Microsoft office
Business issues and interest in public policy
EXCEL
Emergency procedures
Desired experience for membership director includes:
An ability to communicate with and interact positively with students, staff, faculty, and the broader university community
A demonstrated commitment to diversity and inclusion, and ability to work with students, colleagues, and guests from diverse backgrounds
Master’s degree in student affairs, sports management, hospitality management, or a related field
Experience with Fusion Member Management
Professional experience in an athletics or recreation work environme
Bachelor's degree and / or two years related experience
Membership Director Examples
1
Membership Director Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of membership director. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for membership director
- Ensure that analysis, testing and learning is conducted in a systematic way to promote critical breakthroughs
- Manage the distribution and presentation of Member Program reporting and status to executive stakeholders
- Develops best in class, quantitatively derived and insight-based targeting strategies based on robust analytics to define and prioritize the highest potential customers and deliver measurable ROI
- Owns the customer database by directing and overseeing management/improvement of the customer database, ensuring accuracy
- Set strategic and tactical vision for Member marketing segmentation, personalization, automation and data-driven decision making
- Identify areas for process improvements for efficiency and quality of existing applications, datasets and processes and define/develop enhancements as needed
- Promoting the adoption and implementation of the organization's new membership model in coordination with the new governance / management and issue-based community impact structures
- Implementing strategies that promote membership outreach and engagement that attracts and retains a diverse membership
- Designing and delivering training and consultative services addressing membership engagement and retention in person, at training conferences and via available technology
- Being the subject matter expert on volunteer member engagement and retention, including developing and curating relevant resources
Qualifications for membership director
- Demonstrated ability to coach, train, and evaluate part-time employees
- 7 to 10 years marketing experience with at least 5 years of hands-on experience in Loyalty/ Member marketing
- Proven focus in creating compelling, customer-focused, programs and experiences
- Strong organizational and leadership skills and the ability to multi-task in a fast-paced and dynamic environment
- Strong analytical skills, with the ability to handle large data sets and fairly complex analyses with minimal supervision, including experience with data analysis, segmentation, CRM systems
- Incorporating current research on volunteer engagement and community impact into membership strategies
2
Membership Director Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of membership director. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for membership director
- Participating as a member of the organization's Senior Leadership in determining overall service strategy
- Representing the organization with other groups and organizations interested in voluntarism, women's leadership and community service
- Manages a mutually supportive business relationship with Sales & Marketing, IT, Customer Experience Operations, Compliance, Medical Management, Finance and other key personnel to ensure smooth operational processes resulting in the delivery of high quality customer service
- Retrieve, analyze and organize management data to identify and evaluate operational improvements to achieve goals
- Interacts with external auditors, government agencies and others with respect to interim and annual audits relating to enrollment and eligibility
- Analyzes cost effectiveness of all departmental programs
- Develops and recommends policies and procedures according to company and departmental goals
- Advises management of industry trends and legislative changes affecting membership programs
- Acts as liaison to outside agencies, internal contacts and other department staff on membership issues
- Develops and manages processes that affect the workflow, accuracy and effectiveness of the Membership Accounting and eligibility processes for assigned lines of business
Qualifications for membership director
- Strong oral and written communications skills, including the demonstrated ability to deliver presentations tailored to a variety of audiences
- Strong interpersonal skills, including the ability to process and synthesize information in multiple formats from various sources
- Strong computer skills with a desire to embrace new technologies
- Master’s or advanced/professional degree(s)
- Four years of full-time professional experience in intercollegiate athletics academic support or advising, intercollegiate athletics compliance, or the legal profession
- Experience in intercollegiate athletics as an administrator, coach or student-athlete
3
Membership Director Job Description
Job Description Example
Our company is growing rapidly and is looking for a membership director. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for membership director
- Initiates and leads interdepartmental committees as related to specific responsibilities of the job
- Assumes primary responsibility for whole case
- Employee partnering through growing talent
- A bachelor’s degree or equivalent years of experience and a minimum of 5 years managerial experience in operations within the vacation rental industry
- Strong competency skills in developing a team, customer service, innovation and creativity, leveraging data to support decision making, understanding information systems and the software development lifecycle, programs and projects management, and creating an inclusive culture
- Significant experience with online distribution, product management, process re-engineering, revenue- expense- and homeowner management, branding, marketing, and operations
- Strong people management, communication (verbal and written), and persuasion skills
- Drive Membership business to financial and engagement objectives
- Develop a deep understanding of our players and identify ways to segment and target players to drive usage and retention
- Map and optimize the end-to-end player journey
Qualifications for membership director
- Proven track record in guiding, mentoring and motivating a team of sales individuals
- Responsible for extensive, hands-on analysis, strategizing, planning, budgeting, and implementation
- Manage and analyze market data to identify acquisition opportunities analyze engagement data to identify opportunities and understand drivers of satisfaction
- Create an annual strategy for growing the membership and visitor base using direct marketing techniques and assets including direct mail, E-communications, and focused outreach
- Five years�' experience in membership eligibility, billing and receivables within the HMO/health care industry preferred
- Familiarity with statistical software (Stata and/or R)
4
Membership Director Job Description
Job Description Example
Our innovative and growing company is looking for a membership director. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for membership director
- Collaborate with our marketing team to develop campaigns to drive member and subscriber onboarding, member loyalty, and subscriber retention
- Conduct regular analyses of key performance indicators, develop forecasts and targets, and support business reviews
- Collaborate with product engineering to optimize our product decisions, ensuring we are building new services and experiences that deepen franchise engagement
- Access to complimentary dotFIT online Nutrition Program
- Insurance Coverage and Full-Time Benefits (Health/Dental/Vision)
- Annual Contests and Performance recognition
- Work closely with General Manager and District Sales Manager in all aspects of sales that include but are not limited to hiring, training and developing sales team
- Ensure sales team is provided with all tools, coaching and day-to-day motivation to hit individual quotes on a monthly basis
- Inspect and supervise all prospecting systems to ensure they are in full operation
- Maintain an atmosphere which makes all co-workers
Qualifications for membership director
- Pixel-pushers need not apply
- 7+ years of experience in progressively responsible positions in Membership Development
- Minimum of 5 years Membership or Sales experience
- Prior experience in leading a team or project to a successful outcome is preferred
- Knowledge of social etiquette
- Undergraduate degree and/or 7+ years of relationship sales experience
5
Membership Director Job Description
Job Description Example
Our company is searching for experienced candidates for the position of membership director. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for membership director
- Building and executing the development plan, cultivating prospective donors, improving systems for measuring, reporting and supporting resource development
- Overseeing special events, online fundraising and direct mail protocols
- Ensuring the maintenance of databases and all donor information, coordinating all donor communications, and providing statistical analysis
- Managing a growing development team
- Working directly with lay leaders and donors and staffing lay committees, including development and membership
- Responsible for Museum wide fundraising strategy for contributed income, including major gifts, the annual fund, special events, government, corporate and foundation support general and circle membership
- Hire, train, and supervise development and membership staff
- Provide broad-based private and public support for the Museum through the management of comprehensive programs and by developing relationships with individuals, corporations and foundations
- Work in close partnership with the Executive Director, the Chief Operating Officer, Chief Financial Officer, and the Marketing, Curatorial and Education departments to build strong, coordinated, and supportive relationships with the Museum’s community of donors
- Supervise the successful planning development and implementation of the Museum’s membership programs
Qualifications for membership director
- Ability to grow and mentor more junior UX’ers on a project level
- Ability to break down complex problems into bite size pieces
- Mad storytelling skills
- Private club or upscale hotel experience preferred
- Strong ability to build relationships (internal and external), effectively communicate and positively influence and develop direct reports, and other key contributors
- Possesses a high degree of drive with a proven track record of achieving results