IT Manager Job Description
IT Manager Duties & Responsibilities
To write an effective IT manager job description, begin by listing detailed duties, responsibilities and expectations. We have included IT manager job description templates that you can modify and use.
Sample responsibilities for this position include:
IT Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for IT Manager
List any licenses or certifications required by the position: ITIL, MCSE, VCP6, CCNA, PMI, PMP, DCV, MSITP, DBA, SAP
Education for IT Manager
Typically a job would require a certain level of education.
Employers hiring for the IT manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Computer Science, Business, Technical, Management, Engineering, Leadership, Education, Math, Communication, Information Technology
Skills for IT Manager
Desired skills for IT manager include:
Desired experience for IT manager includes:
IT Manager Examples
IT Manager Job Description
- Develops processes and procedures to meet organizational goals as it relates to assigned organization and business units
- Establishes guidelines and methods for the installation and management of the host computer operating systems
- Develops tools, procedures, and training sessions for Employees, Client Support and Systems Development staff to assist with work
- Creating and updating the supporting Demand Management / Forecasting Framework and the associated models
- Business intelligence of the information collected and translation into ITS Infrastructure and Resource requirements
- Participate and supports in developing the strategic direction for the department
- Interfaces with ITS and ETS teams to support the Demand Management / Forecasting framework
- Foster a cohesive and collaborative team environment within own team and across ETS as a whole
- Responsible for all aspects of Information Technology relating to NBC Connecticut
- Manage and operate all IT resources for NBC Connecticut
- Extensive experience with developing and delivering client-facing mobile applications
- 5+ years of mobile application development, including iOS, Android, Blackberry, and mobile web
- Strong work ethic with high degree of proactive-ness and entrepreneurial attitude
- Knowledge of server infrastructure and networking would be an asset
- Mobile industry aware and willingness to constantly educate themselves on mobile innovations/industry trends
- Possess good forward thinking capabilities to drive out the maturity of Demand Management / Forecasting Model capabilities
IT Manager Job Description
- Lead development of estimates and estimating assumptions for the application release’s effort
- Collect and analyze data from Support / Development Managers and direct reports, develop conclusions and provide recommendations for improvement for delivery across the portfolio
- Manage vendor relationships and ensure timely/accurate communication and resolution of issues
- Train and guide the company’s desktop and server support staff to deliver results in line with the department’s monthly and yearly goals and objectives
- Design and implement the company’s desktop and server infrastructure including hardware and software deployment on over 600 desktops and laptops plus over 200 servers including email, intranet and extranet, database application, remote access, and others
- Write and implement IT desktop and server operations policies and procedures including the creation of documentation and manuals such as IT Audit Manual, Desktop Operations Manuals, and others
- Manage and support a WAN based on Windows operating system network in a multi-vendor environment (mixed hardware and software)
- Responsible for desktop and server hardware and software capacity planning and upgrades including product life cycle analysis and strategy
- Determine and implement hardware, software, and IT personnel levels changes required to support the company’s desktop and server needs that maximizes return on investment
- Responsible for formulating desktop and server group’s annual computing budget including management and procurement of all IT hardware and software plus vendor selection and management
- Should have a relevant technical experience in server and related infrastructure racking, cabling, and power requirements
- Day-to-day management of assigned tasks and proven methodology for self to meet and exceed communicated deadlines self-imposed for all work activity within a complex, distributed, scalable, data center environment
- Proven ability to be a self-starter and to provide methods for continuous improvement
- Ability to think strategically and provide written plans when applicable
- Self-thinking and able to address activities without supervision with delivery dates that are consistently met and communicated without management intervention and follow-up
- Develop and/or review estimates and estimating assumptions for the project's schedule, effort, and cost using established estimating tools (TPET), best practices and past experience
IT Manager Job Description
- Partner with Infrastructure Services organization operations and engineering teams to effectively run the operational processes and procedures associated with the ongoing management and administration of Communication Services
- Developing systems that make the help desk the technological support source
- Oversee customer service tasks
- Engage stakeholders to understand the requirements
- Implement process and procedures
- Manage team budgets
- Provide monthly management reporting
- Support stock management
- Assist with level 1, 2 and level 3 support escalation when needed
- Oversee SLAs
- Self-motivated with delivery focus and ability to interact with all levels of the organization
- PMI certification an asset
- Work with business partners, providing guidance and expert knowledge to meet their current business needs
- Prioritize requirements and project activities to align with business strategy and objectives
- Identify all project dependencies and risks, ensuring there are project oversight standards in place that are effectively managed and ensures mitigation/contingency plans are in place for identified risks
- Providing leadership, people management and coaching
IT Manager Job Description
- Training staff on voice/data systems and security protocols
- Represent the team on cross-functional teams that have been assembled to troubleshoot and to resolve complex, high severity problems
- Respond to high severity problems to provide after-hours “on call” operational support and leadership
- Recommend and implement solutions to provide automation to drive greater Service Delivery efficiency and maturity
- Develop and manage project and operational budgets
- Partner with Vendor Relationship Managers to procure services and to manage vendor performance and contracts
- Recruit, develop and coach a team of Communication Services Engineers to successfully deliver services
- Develop opportunities to enhance cross-team effectiveness and promote strong teamwork, collaboration, and excellent service delivery
- Participates in planning activities to develop a short term operational and long term strategic
- Working closely with the Service Desk to provide second line technical support, ensuring assigned calls are responded to, diagnosed and resolved swiftly and effectively in line with operational level agreements and service level agreements
- Extensive experience with vendor management required
- Minimum of 4 years’ hands-on experience with IT infrastructure and end user services
- In-depth experience (2+ years) with MS Windows XP, Win7 desktop, 2000/2003/2007 server, Active Directory, Dell desktop equipment, TCP/IP network infrastructures, multi-media platforms, internet/intranets, Macintosh hardware/OS and broadcast platforms such as Isilon, Chyron, Edius, Grass Valley Stratus and iNews
- Demonstrated strength in managing multiple projects with cross-functional teams and concurrent deadlines
- Proven track record in successfully leading complex system implementations
- Strong interpersonal skills with ability to interface with all levels of management and user community
IT Manager Job Description
- Helps to identify and coordinate conversations related to changes/support with SAP interfacing systems
- Transform Business Requirements to SAP Processes and Functionalities
- Responding to escalated help desk issues
- Diagnosing and/or resolving complex problems in response to reported incidents
- Evaluating vendor relationships
- Maintaining hardware and software inventory and working with IT Director to identify any new needs
- Retiring and replacing obsolete and broken technology
- Leading and facilitating various IT projects
- Organisation of IT Resources assigned to Projects
- Recruiting Specialists and Sub-Contractors as necessary
- Bachelor’s degree in Computer Science or related Technology degree
- Experience in Java, distributed technologies, Oracle, PL/SQL based development stack
- Experience in fast paced environment with multiple stakeholders like, business analysts, architects, data analysts, Infrastructure, offshore delivery teams
- Experience in working with offshore delivery teams for development and testing
- Experienced in working with deployment managers, release managers, project managers and other stakeholders in SDLC
- Experienced in code management , change management and job scheduling tools