Conference Manager Job Description
Conference manager
provides on-property support to Field Marketing, Field Ecommerce and Market Director of Public Relations in coordination with Director of Sales and Marketing (DOSM), and other management staff.
Conference Manager Duties & Responsibilities
To write an effective conference manager job description, begin by listing detailed duties, responsibilities and expectations. We have included conference manager job description templates that you can modify and use.
Sample responsibilities for this position include:
With hotel and vendor contacts, create Conference Event Orders, rooming lists and layout of specialized areas and exhibits
Develop detailed project plans for each conference franchise in collaboration with entire team
In collaboration with creative and strategy teams, ensure that all aspects of each project/franchise reflect the conference brand, theme and positioning
Manage P&L, and manage a show team to deliver agreed targets within time and cost constrains
Collaborate with Zone VPs, Regionals, Retail Operations and Education on planning, management and execution of field meetings and conferences
Coordinate all aspects of assigned bookings to include, but not limited to, AV needs, Room Set-ups, Food & Beverage, Meeting Materials, Rentals, Billings, Parking
During room inspection, notify the appropriate departments for items, which may be missing from set-up instructions
Immediately meet with the Client and verify that set-ups are correct
Create detailed marketing and audience-development plan for each conference in collaboration with Conferences team – programming, sponsorship and strategy
Deliver detailed direct marketing and telesales programs tailored for each conference to reach the target delegate numbers and revenues, where necessary working with marketing counterparts at partner organizations
Conference Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Conference Manager
List any licenses or certifications required by the position: CMP, CPCE, PMP, CCEP, CTS, CGMP, NSW, SPM, AVIXA, RSA
Education for Conference Manager
Typically a job would require a certain level of education.
Employers hiring for the conference manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Education, Hospitality, Marketing, Management, Business/Administration, Hotel and Restaurant Management, Business, Event Management, Hotel Management, Hospitality Management
Skills for Conference Manager
Desired skills for conference manager include:
Food and wine pairings and cutting edge cuisine with emphasis on current event trends
Hotel
Laws
Particularly in terms of normal service expectations and negotiations
Travel and meeting planning business
Cvent
Databases and Web-based registration systems
Departments within the property
Direct and digital marketing processes
Events and other communication channels
Desired experience for conference manager includes:
Oversee the processing of all delegate registrations on e-touches
Create new virtual networking opportunities for delegates attending INYT conferences
Develop and manage marketing budgets and oversee contracts and vendors
Must possess computer skills, including but not limited to, Microsoft Word, Excel, and Delphi Knowledge of computer accounting programs, math skills budgetary analysis capabilities required
Ability to read and comprehend complex correspondence in English
Must be able to meet quality standards for services and evaluation of customer satisfaction
Conference Manager Examples
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Conference Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a conference manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for conference manager
- Oversee breakout session logistics including number of sessions, optimal sizes, durations, formats, repeat sessions
- Operational oversight of the full service corporate conference &/or training center
- Hiring, training, and motivating a high performing team of managers, supervisors and front line staff across various operating departments including
- Proven expertise in fostering relationships with executive level
- Reporting functions including financial and operational metrics
- Successfully managed Food & Beverage dept
- Experience managing Client Relations, expertise in fostering relationships with executive level
- Experience executing very high-end events, multiple events daily
- Acting as liaison between the sales department, janitorial services, and the client throughout execution of events
- Ensuring high guest satisfaction rating by monitoring room sets and providing excellent service during events
Qualifications for conference manager
- Must possess the ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem
- CMP Certification preferred but not required (position must work toward qualifying and sitting the exam)
- CPCE Certification preferred but not required (position must work toward qualifying and sitting the exam)
- Access, input and retrieve information from the computer, with particular proficiency in Microsoft Office applications (Word, Excel and Outlook)
- There is a small corporate segment element to this role
- To be successful in this role you will be a highly organised individual with a genuine & enthusiastic approach
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Conference Manager Job Description
Job Description Example
Our company is hiring for a conference manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for conference manager
- Maintaining positive guest and employee relations through prompt, precise, and courteous communications
- Hiring, training, scheduling, evaluating, and supervising housemen and FOH banquet staff
- Attending all meetings as scheduled (BEO, executive staff meetings, captains’ meetings, etc)
- Reviewing all BEOs and work with appropriate departments to ensure quality and customer satisfaction
- Operational oversight of the full service corporate conference
- Proven expertise in fostering relationships with executive level clients
- Follow up on all guest comments, requests and complaints and inform the Conference and Events Operations Manager of all such matters
- On a constant daily basis liaise closely with the Conference & Events Operations Manager regarding all function activity, changes, staffing level problems and suggestions
- Ensure that all function rooms are clear and secure each evening and that the Conference & Events store areas and the audio visual room are clean, tidy and secure at all times
- All other duties as required by your Manager
Qualifications for conference manager
- To attend all location management meetings as required
- Drives continuous improvement to service, product and process
- Direct interface/liaison with the CEO, Board of Directors within the Bank
- Develops and sustains good relationships with senior leadership across the organization
- Oversees and guides a responsible expense management model
- Provides immediate response and supports through communication, requests and issues
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Conference Manager Job Description
Job Description Example
Our innovative and growing company is looking for a conference manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for conference manager
- Lead and coordinate all aspects of conferences, meetings, tradeshows and other events for multiple clients, including pre-planning, on-site execution and post-event wrap-up
- For convention event management, oversee floorplan management, management of general service contractors, security, EAC management, exhibitor service kit development, database management, development of exhibitor prospectus, virtual trade shows, VIP management, event and year-round sponsorship management and booth display rules
- Manage, coach, mentor and motivate teams internal/external clients
- Oversee financial management responsibilities, including budget creation, monitoring revenue/expense performance and reviewing staff time against fees
- Manage project plans and ensure consistent communication with clients regarding show updates, project milestones and deliverables
- Take accountability to review and ensure adherence to all project documents, contracts and agreements
- Conduct monthly one-on-one meetings annual performance reviews for direct reports
- Provides client with all necessary information and details regarding their visits (audio visual, set up, food & beverage, information brochures)
- Financial management including food and labor cost control analysis
- Assisting in the daily management of the on-site dining café, deli & catering
Qualifications for conference manager
- Manages, coaches and leads a highly effective team to drive continued development
- Establishes team workflow and responsibilities
- Manages vendors to ensure quality service standards are met, including quarterly business reviews, developing new contracts and managing existing contracts with support from Strategic Sourcing
- Backfills, as needed, the event planning role
- Sets up confidential meetings
- Troubleshoots through difficult situations to get the job done
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Conference Manager Job Description
Job Description Example
Our company is looking to fill the role of conference manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for conference manager
- Innovation of the offerings, working with the Executive Chef & kitchen staff to insure guest satisfaction
- Solicits and generates content for marketing purposes from speakers and panelists that participate in market conferences and educational events
- Lead response to all Summer Conference RFPs
- Resolve complaints, and address concerns through email, telephone, and personal appointments
- Hire, train and supervise the Room Assignment Specialist and Conference Specialist
- Manage and mentor Conference Operations Managers relative to their responsibilities and tasks in accordance with the policies and procedures of the department and Association
- Maintain ongoing communication, including regular meetings with reports and peers
- Provide oversight of contract management and expense forecasting to ensure compliance with department and Association policies and procedures
- Conduct interviews, contribute to hiring decisions, provide salary recommendations, monitor and assign work
- Identify, recommend and incorporate optimal methods and cutting edge technology and platforms, including apps and interactive engagement tools in order to maximum impact of the participant/learner experience
Qualifications for conference manager
- Ability to travel for Technology Conferences
- Manages inventory of food, distribution and usage
- Manages high level expectations and solve problem situations
- Ideal candidates will possess a minimum of 5 years multi unit experience in dining, rooms or catering operations exceeding $ 4M in sales
- Problem solving and organizational skill, analytical thinking, attention to detail and ability to work on tasks independently collaboratively in a team environment
- Complete all necessary event paperwork ( BEOs, Resumes, Attrition Reports ) with attention to detail and in a timely fashion to ensure group needs are communicated to all departments
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Conference Manager Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of conference manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for conference manager
- Provide oversight/guidance in integration and implementation of information technology driven projects/technical services and establishment of best practices for M&C Department
- Serve as the primary liaison on behalf of conference logistical production and participant experience with internal departments, external partners and Conference Planning Committee
- Provide guidance ensuring conferences perform at or above budgeted revenue and profitability forecasted goals and assist with meeting budgeted revenue and profitability targets
- Ensure all conference details are handled within the appointed deadlines, including work orders for room set-ups, food and beverage functions, audio visual requirements, technological and innovative engagement opportunities, room reservations and layout of specialized areas and exhibits
- Provide consistently high level of customer service to all event participants and ensure professional execution of engagement enhancements in support of conference goals in a cost effective manner
- Manage and forecast operational costs for assigned conference, including food and beverage functions, facility rental, audio visual, on-site temporary support, exhibits and Association staff travel in compliance with existing ML&C and Finance Department requirements and deadlines
- Oversee expenses and forecasts for department associated with participant engagement opportunities and related technologies for all conferences by providing guidance, monitoring related COGS and ensuring accountability
- Assist in the development of annual budgets, monthly forecasts and accruals
- Proactively participate in post event meetings and complete a post meeting summary report to aid in the planning of future meetings
- Negotiate contracts in accordance with Association guidelines that limit Association liability for conferences and meetings with hotels, audio-visual companies, temporary agencies
Qualifications for conference manager
- 1+ year of sales within the hospitality industry experience preferred
- Prior event technology experience is a plus
- Preferred experience in exhibitions and/or conference operations and/or customer service
- Requires some knowledge of the investment and wealth management industry, an ability to aggressively manage editorial component of projects from conception to completion
- Intermediate knowledge of Microsoft Excel and Word, E-mail
- Must be able to work a flexiblw schedule