Conference & Banqueting Job Description
Conference & Banqueting Duties & Responsibilities
To write an effective conference & banqueting job description, begin by listing detailed duties, responsibilities and expectations. We have included conference & banqueting job description templates that you can modify and use.
Sample responsibilities for this position include:
Conference & Banqueting Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Conference & Banqueting
Typically a job would require a certain level of education.
Employers hiring for the conference & banqueting job most commonly would prefer for their future employee to have a relevant degree such as University and Bachelor's Degree in Hotel Management, Hospitality, Business/Administration, Hotel and Restaurant Management, Event Management, Culinary, Food Service management, Marketing, Management, Opera
Skills for Conference & Banqueting
Desired skills for conference & banqueting include:
Desired experience for conference & banqueting includes:
Conference & Banqueting Examples
Conference & Banqueting Job Description
- Ensuring the service areas are clean, properly set up, sufficiently supplied and equipped
- Preparing Food & Beverage weekly forecasts and reports
- Adheres to and reinforces all standards, policies, and procedures (PPM, Core Deliverables, SOPs, LSOPs)
- Reviews ESS and participates in the development and implementation of corrective action to address service challenges
- Keep station neat and clean during service
- Know and use "suggestive selling" techniques when possible, , selling a la carte wine, mixed drinks, after dinner cordials, coffees
- Maintain and stimulate conference sales and events
- Revenue manage conference and banqueting sales
- Ensure the smooth running of events on behalf of companies or individuals
- Liaise closely and assist the Food and Beverage Team, enabling them to provide the best possible Food and Beverage service
- To carry out administration procedures as required by both rendezvous and auto control
- Ensure that the function sheets are fully understood by all function staff
- Assists with the training and development of all function staff
- Liaise closely with the kitchen managers regarding the activities of the day with particular emphasis on final numbers, menu changes, food service times
- Assist in completing forecasts, plans, and productivity reports for management
- Plan and conduct GRC, Event and BEO Meetings with convention and catering staff
Conference & Banqueting Job Description
- Assist with proposals when needed and take ownership for TOP Bookings
- Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems
- Setting up of the meeting rooms and working closely within a dedicated Conference and Banqueting team to deliver an extraordinary service to our guests
- Creating a welcoming and friendly atmosphere
- Providing excellent service at meetings, lunches, coffee breaks and private dinners
- Interacting with our customers in a professional and courteous manner
- Working within the Theatre Bar
- To ensure that all AV equipment used for service is clean, in good working order, and stored in correct storage areas
- To refresh meeting rooms during breaks and replies iced water, sweets, minerals, tea and coffee and other requests
- To respond quickly, efficiently and pleasantly to late requests for Conference & Banqueting equipment, refreshments, food & beverage items
- To serve all refreshments, food & beverage items in accordance with company standards in quality, quantity and presentation
- To clean and maintain all Conference & Banqueting areas dispense, pantry, AV room, table stores, ground floor corridor and meeting rooms
- Ensure par stocks are maintained for all materials and notify Conference & Banqueting supervisor when items are needed before running out
- Record items used from Meeting Room beverage boxes and pass onto Reception for billing
- To assist the Conference & Banqueting Supervisor in the execution of duties at all times
- To ensure all shifts are recorded accurately, using the clocking in and out system Kronos
Conference & Banqueting Job Description
- Respond to guests using the telephone handset, promptly and professionally
- To encourage and adhere to all aspects of Service Excellence
- To ensure Conference & Banqueting Bar is stocked to the required par, by requisitioning liquor from the cellars
- Take responsibility for cleaning the lines and optics to Health & Safety and Brew master standard
- Complete the cashing up at the end of the shift, ensuring the float is correct
- Ensure the Conference & Banqueting bar is cleaned to operating standards at the end of each shift
- To meet and greet all conference / events organizers to build a relationship and create an excellent impression of the hotel
- To complete departmental checklists for Redcoat duties
- To set up conference rooms as per function sheet and company brand standards
- To ensure refreshments are served at times requested and prepare for the next refreshment break
- Have a strong presence during break times in the breakout areas of the hotel
- To respond to and act upon requests made through the Redcoat Direct System
- To act as a liaison between the customer and all departments involved with the event
- To ensure conference equipment is kept in good working order by completing regular audits
- To handle customer requests and complaints and act upon them
- To ensure accurate posting of charges and billing for each event as necessary
Conference & Banqueting Job Description
- To maintain a par level of stock for stationary items used in conference rooms
- To maintain a par level of stock for dry items used at coffee breaks
- To carry out other duties as required, ensuring the Hotel operation is properly maintained to provide total guest satisfaction
- To assist with evening functions and dinners where required
- You might work in the following areas of Bar, Banquets and Conference & Events
- To supervise all members of staff to ensure that a quality experience is given to all clients
- To train/induct all new and current members of staff
- To maintain a safe working environment following all Health & Safety and Hygiene legislation
- To maintain the departments SOP’s to ensure service standards meet and exceed customer expectations
- To maintain and produce financial reports
- Looking after your allocated conference and Banqueting floor and to be aware of what is happening on the other floors at all times
- Communicating with the C&B Manager to ensure smooth running of the banqueting outlets
- The Conference & Banqueting Waiter/Waitress is responsible for delivering five star service, anticipating guest and client needs and upholding our brand and hotel philosophies
- Prepare all beverages and cocktails for all guests in C&B- training will be provided
- Serve beverages for dinners, coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures
- Maintain cleanliness standards in workstation during service
Conference & Banqueting Job Description
- Timely function set-up, service, delivery and breakdown of assigned conference events as per function sheet and company standards
- Heaving lifting and Manual Handling of Conference Tables, Chairs, Staging Equipment, Linen
- Maintain established standards of cleanliness and maintenance in all areas under their control
- Report, record and follow up all maintenance requirements
- Ensure on the job training is carried out with all associates
- Greet all guests/associates courteously and deal with guests requests promptly and efficiently
- Control cleaning materials and equipment according to business levels ensuring timely ordering of both
- Ensure all washrooms are constantly manned, during these shifts all basins and surrounds should be dried and kept free of any debris
- Ensure all areas in their control are serviced to standard or accounted for before the end of shift
- Be fully conversant and in compliance with LSOP “cloakroom – spot and spill cleaning”
- Ensure that the appropriate paperwork is filled out correctly
- Be fully conversant with all administrative procedures as required by the Hotel and the Company
- Recommend to the Banqueting Operations Manager any upholstery or carpet work in need of repair
- Undertake any reasonable request made by management
- You advocate and deliver a five star food & beverage service to our guests and to your team members
- You are responsible for supporting the wider F&B Management team with daily operational tasks and people management tasks