Inbound Supervisor Job Description
Inbound supervisor
provides essential reports to make sure all tuxedo rentals are processed and shipped for any particular day’s order using the Tuxedo Operations software program, Oracle.
Inbound Supervisor Duties & Responsibilities
To write an effective inbound supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included inbound supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Provides direct and administrative supervision to the entire Bulk Team
Creates and maintains required efficiency standards throughout all processes within Bulk
Ensures that outbound customer product is compliant according to compliance manuals
Lead all function for Evening Shift DTC Returns, DTC Receiving, Wholesale Shipping and Receiving
Maintain SLA (Service Level Agreements for all assigned areas
Supervises the daily work and safety of employees engaged in receiving, replenishing and storing inbound product, including all warehouse functions, receivers and day forklift operators
Supervises the daily functions of Will Call, including but not limited to, replenishment, selection and loading of product while maintaining proper temperature controls and Quality Assurance guidelines
Reviews day warehouse functions and various warehouse productivity reporting
Conducts receiving and location audits daily ensuring all required receiving documentation is accurately completed (including HAACP, food safety and catch-weight documentation) and that material is checked in and stored correctly with a minimum potential for loss
Coordinates communication between third party unloading service, inbound scheduling and warehouse management to ensure efficient inbound operations
Inbound Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Inbound Supervisor
List any licenses or certifications required by the position: WSIB
Education for Inbound Supervisor
Typically a job would require a certain level of education.
Employers hiring for the inbound supervisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Education, General Education, Business/Management, Supply Chain Management, Business, Management, Associates, Marketing, Secondary Education, Technical
Skills for Inbound Supervisor
Desired skills for inbound supervisor include:
Warehouse operations and procedures
Excel
Microsoft Office
Microsoft Office in Word
Oracle software relating to Tuxedo Operations
Outlook
Word
Business and management principles involved in strategic planning
Coordination of people and resources
Desired experience for inbound supervisor includes:
Proven experience in a supervisory role in a call center environment is preferred
Hours of operations are 7am-1am Monday-Saturday, and 8am-1am Sunday
A bachelor degree and 2 years plus of equivalent warehouse experience or an equivalent combination of experience and training that provides the required knowledge, skills and abilities
Bend lift, open, and move product from 1 to 50lbs
Experience and working knowledge of warehouse systems
Recommend actions to resolve discrepancies in inventory by tracing history of items to determine reasons for issues between inventory and stock control records
Inbound Supervisor Examples
1
Inbound Supervisor Job Description
Job Description Example
Our company is looking to fill the role of inbound supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for inbound supervisor
- Assists with the training of new associates, including cross training of existing associates
- Sets up the warehouse in support of night operation and communicates any warehouse shift issues
- May be responsible for of the following activities related to the receiving, storing, and/ or shipping of materials or finished goods
- Monitors individual employee performance on an ongoing basis
- Lead and guide the team in the attainment of marketing campaign goals
- Trains and coaches employees and keeps management informed of issues
- Conducts timely performance evaluations for the subordinate staff
- Perform miscellaneous job-related duties as required by daily work volume
- Provide assistance to other departments (RPM, Training, Human Resources, ) as required
- Assist in the selection of Counselor by conducting interviews
Qualifications for inbound supervisor
- Create, review, and understand all Standard Operation Procedures
- Maintain well organized files
- Create a positive work environment and develop ownership in department operations with your Associates
- Maintain Attendance daily
- Provide daily shift notes to Operations Manager
- Maintain a Safe, Organized, Clean and Secure environment (Dock/Inside and Outside)
2
Inbound Supervisor Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of inbound supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for inbound supervisor
- Conduct tours of members who visit the contact center
- Lead and manage a team of 11 representatives ensuring all duties assigned are accomplished accurately and timely
- Interview, hire, and train new representatives
- Complete inbound standards of a call audit form in the NICE system and work individually with each representative to review/improve call audit scores
- Monitor/Manage inbound call queues
- Manage representative’s payroll and attendance in the Kronos and Field glass systems
- Issue representative errors and coach/develop representatives in order to reduce future errors
- Complete sit-ins with individual team members to provide feedback on their technical abilities to complete their assigned tasks in an effort to improve and grow skills
- Supervisor responsible for planning and managing a sales force, typically located in a call center
- Accountable for achieving assigned revenue goals and quotas of the sales team
Qualifications for inbound supervisor
- Maintain Status 10 report-assure inventoried items are properly stored and systemically and physically located to designated locations
- Create and maintain a successful relationship with all Brands, and all issues corrected in a timely manner
- Communicate department expectations to all employees
- 3 to 5 years’ experience in Warehouse/Distribution Center
- Experience in developing and managing a non-exempt/exempt team members
- Open to work day or evening shift
3
Inbound Supervisor Job Description
Job Description Example
Our innovative and growing company is hiring for an inbound supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for inbound supervisor
- Works with sales force to ensure that customers understand the benefits and features of new products, services and programs
- Assigns tasks
- Checks and guides work at frequent intervals
- Troubleshoots difficult problems
- Decisions affect outcomes of the sales team
- Negotiates with difficult customers
- Supervision of 35+ employees in a call center environment
- Assist with the development and training of assigned Sales Reps
- Coach, mentor and motivate Sales Reps
Qualifications for inbound supervisor
- Preferred candidate will be bilingual in English & Spanish
- Must have at least 2 years of supervisory experience, preferably in a warehouse or distribution center environment
- Must be able to handle multiple duties in a fast paced environment
- Excellent interpersonal skills, oral and written communication skills, and attention to detail are a must
- English language skills is required
- Must have ability to work flexible schedule to include nights and weekends
4
Inbound Supervisor Job Description
Job Description Example
Our growing company is looking to fill the role of inbound supervisor. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for inbound supervisor
- Coordinate with other departments and staffing agency to arrange needed support to achieve all in bound objectives
- Plan and conduct monthly team meetings to communicate department initiatives and collect team concerns to be reported back to management
- Ensure timely resolution of escalated customer concerns
- Review and ensure delivery of agent training responsibilities
- Meet/exceed all key performance indicators (revenue, save and sales performance metrics)
- Communicate direction of SiriusXM's Listener Care organization and adherence to policies and procedures
- Analyze reports to determine performance gaps and manage action plans to improve gaps
- Work closely with other organizational entities including, but not limited to Operations, CRM, Workforce Training, and Quality
- Recommend and develop actions to improve customer retention metrics
Qualifications for inbound supervisor
- Excellent communication skills at a cross functional level
- Bachelor's degree desirable, GED or High School Diploma required
- In-depth knowledge and understanding of logistics processes and customer service
- Have a solid understanding of reporting
- Bachelor degree in Business or a related field an asset
- Three years related inside/outside sales management experience or training
5
Inbound Supervisor Job Description
Job Description Example
Our company is growing rapidly and is looking for an inbound supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for inbound supervisor
- Carries out supervisory responsibilities for up to 25 associates in accordance with the organization's policies and applicable laws, including interviewing, hiring, and training employees
- Ensure efficient use of labor
- Collaborate with management to identify and drive department metrics and procedures (safety, cost-per-carton, productivity, on-time fill rate, standard work)
- Communicate agents goals and ensure understanding of expectations
- Conduct daily reviews and manage agent performance through use of call volume and conversion rate metrics
- Coach agents on how to improve key metrics by observing call behaviors and system usage
- Works with Director of Call Center Sales to develop plan of action for underperforming agents
- Works with Sales Leadership to continual improve in the areas of Process, Efficiency and Productivity for the sales teams
- Three+ years successful supervisory or management experience with heavy emphasison team development preferred
Qualifications for inbound supervisor
- Lead and manage a team of 11 Customer service representatives and ensure all duties assigned are accomplished accurately and in a timely manner
- Motivate and work closely with customer service representative’s side-by-side
- Interview and train new sales representatives as needed
- Complete quality reviews on service representatives monthly and yearly
- Work one on one with each representative and complete audit document on NICE system weekly
- Meet and or exceed monthly/yearly sales goals and objectives