Inbound Customer Service Job Description
Inbound customer service
provides leadership in planning, promoting, conducting, facilitating and evaluating the training workshops at Jackson's Mill for adult and youth in outdoor education and recreation, such as shooting sports, archery, fishing, hiking, biking, climbing, nature walks, ecology and games.
Inbound Customer Service Duties & Responsibilities
To write an effective inbound customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included inbound customer service job description templates that you can modify and use.
Sample responsibilities for this position include:
Meet all regulatory requirements such as timely claim submission deadlines
Stay abreast of all changes, developments and enhancements for all systems, processes and guidelines
Update account information and complete accurate documentation
Assign next job to service technicians
Make necessary and appropriate decisions to dispatch an authorized service providerwhen on-site service is required
InstallationConfirmation Call handling from calls routed
Coordinate with Scheduling Coordinator with customer scheduling related issues
Identify and escalate emerging product or customer
Receive high volume of calls with a script that will be provided to you
Achieve productivity standards and goals set by the company while maintaining a high level of customer service
Inbound Customer Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Inbound Customer Service
Typically a job would require a certain level of education.
Employers hiring for the inbound customer service job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Education, General Education, Associates, Communication, Computer, Business, High School Education, Medical, Communications, English
Skills for Inbound Customer Service
Desired skills for inbound customer service include:
Microsoft Word and Excel
Services and business operations to enable resolution of customer inquiries
Company’s products
MS Office applications
Biking
Climbing
Fly fishing
Outdoor sport
Skiing
Desired experience for inbound customer service includes:
Proficiency using a computer (internet, Windows environment)
Must be friendly and polite with a professional work ethic and outstanding communication skills
Drug test and criminal history background checks conducted
Since our customers contact us for a variety of great reasons when it’s convenient for them, we are looking for associates who are flexible to work in different job functions and work shifts, will have great attendance, and can sometimes work extra hours
2 years minimum of customer interaction experience is required
2 years post-high school education or Associate Degree
Inbound Customer Service Examples
1
Inbound Customer Service Job Description
Job Description Example
Our growing company is looking for an inbound customer service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for inbound customer service
- Assist with requests from difficult clients at times
- Receive inbound calls form patients with questions regarding bills received
- Resolve patient issues that may have resulted from incorrect or incomplete information
- Work closely with all internal departments to address patient billing questions
- Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, compensation plan, policies and procedures, account status, marketing promotions and campaigns
- Completing tickets and research issues as required
- Provide initial support for the enrollment team by steering prospects to the appropriate team for service
- Respond to customer inquiries both telephonically and by email
- Route calls to appropriate resouce
- Diagnose and escalate prospect, applicant, and student issues to the appropriate group to guide issue resolution
Qualifications for inbound customer service
- Ability to pass drug test and criminal history background check is required
- Knowledge of principles and processes for providing good customer service
- Police Record issued in the last 60 days
- 2 reference letters from previous employers
- Company drug screen and background check are required
- Must be socially focused
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Inbound Customer Service Job Description
Job Description Example
Our company is growing rapidly and is hiring for an inbound customer service. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for inbound customer service
- Helps quickly find the correct answer to all employee benefit, payroll or policy inquiries
- Meet call and email metrics for quality and accuracy of service
- Determines correct parties to best address inquiries and route appropriately
- Communicates with employees via phone and email by explaining procedures
- Updates job knowledge by studying new process descriptions
- Ensures all documentation and employee information is accurate and current
- Identify appropriate point of resolution, – passed back to branch or escalated up
- Work in partnership with Customer Service Manager, Branch Colleagues and Regional Directors in order to create, develop and influence service excellence across the business
- Document and report on trends or incidents that can support improvement in cross departmental functions to support Customer Service delivery
- Taking calls from customers in a catastrophe situation
Qualifications for inbound customer service
- Ability to take information and interpret it to the shareholder and educate them
- Able to work in a team environment and use proper rebuttals with shareholders
- Know when to escalate the call to either a more senior associate or supervisor
- O-Bachelor's Degree with 1 year customer service experience
- O-Associate's degree with 3 years customer service experience
- O-High School Diploma or GED with 4 years of customer service experience
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Inbound Customer Service Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of inbound customer service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for inbound customer service
- The ideal candidate will have at least one year customer service experience either in a call center, retail, or restaurant environment
- Updates job knowledge by studying databases
- Accomplishes organization mission by completing related results as needed
- Answer queries on products and services from customers of Fortune 500 brands
- Assist customers with how-to’s
- Address and resolve customer concerns to achieve first contact resolution
- Effectively summarize in account notes every interaction to prevent repeat calls or cancellations
- Document calls on Call Reports daily and assign to appropriate resource for research and resolution
- Assist with non-phone work and research as needed
- Original copy of NBI Clearance (or photocopy of Receipt/Claim date)
Qualifications for inbound customer service
- O-Health Care Industry
- O-Human Resources Services
- O-Financial Services Industry
- O-Flexibility to work specified shift and extended hours as necessary
- Must have access to a car - the site is not accessible by MBTA
- At least 1-2 years of customer service experience (Retail, Grocery, Tech, Hospitality - all will be considered!)
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Inbound Customer Service Job Description
Job Description Example
Our company is growing rapidly and is hiring for an inbound customer service. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for inbound customer service
- Communication with customers in response to incoming calls, fax, email, or mail consisting of customer orders, inquiries regarding orders, account
- Talk with customers by email or in person and receive orders for products and services
- Understand and demonstrate proper email etiquette and grammar
- Handle a high volume of emails covering the full range of customer service in a prompt and professional manner, obtaining all information for transaction resolution
- Effectively meet or exceed all performance expectations, including product promoting, email handling metrics, and quality standards
- Handle a high volume of calls/emails/chats covering the full range of customer service in a prompt and professional manner, obtaining all information for transaction resolution
- Assisting Health Plan Customers with inquiries regarding
- Take inbound phone calls with occasional outbound calls
- Place orders upselling customers who are on the fence about ordering
- Answer customer questions about products
Qualifications for inbound customer service
- Excellent oral communications skills, able to speak in a clear manner
- Comfortable with speaking on the phone
- Have proven success in a customer service role (industry experience or call center experience not required)
- Must be able to read, write and speak Mandarin
- A fast-paced environment
- Some call center experience is a plus but not required
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Inbound Customer Service Job Description
Job Description Example
Our company is hiring for an inbound customer service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for inbound customer service
- Deescalate upset customers
- Set up and process returns for products under warranty
- Obtains client information by answering telephone calls and provideing excellent customer service
- Ability to ask probing questions in order to better understand customers current wants and needs
- Receive inbound calls and consistently follow Discovers customer service originations call model and techniques
- Review, process, and issue agency documents and services
- Provide information regarding programs and services
- Repetitive data entry of applications
- Answer a switchboard phone service
- Preform other related work as required
Qualifications for inbound customer service
- Must be able to read, write and speak French and English
- 2+ years of customer service experiences
- Must be able to read, write and speak Spansh and English Spanish
- Exposure to HR and/or case management technologies (e.g., portal technology, case management, human capital management)
- An enthusiastic, detail oriented multi-tasker who has the focus to deal with customer issues and complaints while working in a fast paced and changing environment
- Excellent communication & listening skills, acute attention to detail while consistently meeting/exceeding production goals