Head Of Operations Job Description
Head of operations
provides senior oversight to the development and maintenance of project management documents, including but not limited to, project timelines, project management plans, communication plans and risk analysis plans.
Head Of Operations Duties & Responsibilities
To write an effective head of operations job description, begin by listing detailed duties, responsibilities and expectations. We have included head of operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Drive a commercially oriented project management organization (e.g., add-on sales)
Support Service Lines and PMO in forecasting and dimensioning of Project Management delivery capabilities based on business needs and Engagement Practices' requirements
Partner with US and international regional hubs to manage operations to ensure the smooth and effective delivery of programs
Coordinate all class enrollment/registration, program communications, program surveys, for all management track offerings
Direct partnering with Financial Planning and Merchandising in Delivering annual Product Intake and Upload Budget and Quarterly outlook
Monthly communication to all Operational teams and Business on Forecasting and Delivery performance
Instil efficiency and maintain high standards of working practices to drive sell through, scalability and improved delivery targets
Ensure obsolete stock liability is minimized via all opportunities
Establish and foster Brand operational relationships for commercial opportunities, improved performance and competitiveness in the market
Manage the operations function including directing the development, implementation of effective operational support for the Bank’s various business units compliance with all internal and external financial reporting requirements
Head Of Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Head Of Operations
List any licenses or certifications required by the position: COPC, CISSP, PMP, ITIL, CISM, ISO, SPHR, SHRM, APICS, CCIE
Education for Head Of Operations
Typically a job would require a certain level of education.
Employers hiring for the head of operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Business, MBA, Engineering, Finance, Education, Computer Science, Business/Administration, Management, Science, Technology
Skills for Head Of Operations
Desired skills for head of operations include:
Employee benefits
Health & welfare project management
gained through hands-on experience
Property
Disciplines of process manufacturing
Industry regulations and legislative guidelines
Outsourcing and implementation
Preferably composites
Project management
Public sector would be hugely advantageous although not essential
Desired experience for head of operations includes:
Fluent in spoken English, Cantonese and/or Mandarin
10+ years of Operations experience with large global organizations
Experience with data management platforms, programmatic trading, audience data collection / tracking
Good understanding of challenges of mobile vs
Confident, Assertive, Persuasive Team player – able to build and developing relationships with other internal teams for functional and personal development
Innovative commercial thinker and developer - supporting business efficiency, improvements and growth needs
Head Of Operations Examples
1
Head Of Operations Job Description
Job Description Example
Our company is looking for a head of operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for head of operations
- Prepare and maintain platform budget and forecasting of platform revenues
- Establish senior management reporting
- Establish investor reporting for new products
- Determine technology needs of platform/implementation
- Build and maintain relationships with key external hedge fund service providers and counterparties
- Develop policy to ensure compliance with appropriate standards and regulations
- Understand customer needs and translate them in delivery actions in order to ensure customer satisfaction
- Ensure customer satisfaction, trust and confidence is managed in the best way possible to assist in fulfilling current contract fulfillments and securing future business within the CU
- Represents Head of Operations in CU LT and take actions points on behalf of Operations organization
- Drive services profitability in their CU and is accountable to reach CU Services “shadow P&L
Qualifications for head of operations
- Proven delivery of results and experience within the Product Supply chain in the luxury arena
- Excellent time, activity and relationship management
- Consistently produces high quality work
- Previous work experience in operating and managing a call center
- Design, develop and implement an effective, efficient and lean operations model
- Strong stakeholder management skills (internally externally)
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Head Of Operations Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of head of operations. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for head of operations
- Establish a consistent, project management framework and excellent development processes across multiple teams
- Accountable to improve the CU order to cash along with operational capital aging
- Be the sign off entity for Operations in the CU during Sales Decision Points (can delegate to COMs)
- Accountable for all CU projects ‘billing precision, SDP3-SDP2 alignment, and Project UM% deviation
- Accountable for reaching the Service Evaluation targets within the CU by managing and securing CU contractual fulfillment of all sales with quality
- Drive and coordinate the Customer Projects Governance and Steering in the CU and relevant parts of GCU and report the portfolio status to CU Head
- Drives improvement/change programs/projects/activities including but not limited to Project Reviews, PM Audits, SDMM, competence and capability programs
- Work proactively with KAMs to understand funnel development and translate to delivery needs
- Leadership role in conducting and managing joint governance committees with vendors
- Work with Customer Experience and RBWM channel management to prioritize Card customer key pain points / complaints, identify root cause, and establish actions plan to enhance customer journeys cards issuance, fraud /decline customer experience
Qualifications for head of operations
- A Bachelor degree in Accounting or Finance is required or an equivalent combination of education, training and experience that would provide the knowledge, skills and ability required
- Strong communication skills, ability to motivate and engage a large organization, empower and develop culture, competence and skills
- Ability to lead virtual teams in the martix
- Significant demonstrable experience of managing a B2B Service Critical 24/7 Operation
- A change expert, ready and able to lead by example
- Knowledge of broadcast and linear processes and technologies
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Head Of Operations Job Description
Job Description Example
Our company is looking to fill the role of head of operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for head of operations
- Work with appropriate Compliance, Legal, Fraud and Audit resources to maintain sufficient controls and ensure compliance with all federal and state regulations and industry requirements for all functions
- Participate in all stages (research, due diligence, structuring, and integration) of strategic growth opportunity discussions including M&A’s and Joint Ventures
- Promote open communication lines with business partners, including but not limited to, IT, Client Services, the Print and Human Resources to facilitate unified understanding and direction of all operational initiatives
- Manage the Data vendors, sources, SLAs and associated licenses
- Responsible for the overall direction, coordination, and evaluation of translation operations functions (internal and external translators) full accountability for setting and achieving operational goals, strategic planning, analysis and forecasting
- Inspire and lead the successful delivery of operational performance
- Develop and implement operational strategies and methodologies for managing performance
- Contribute to the design and delivery of strategic initiatives and contribute to a fully effective Senior Management Team
- Understand the client’s agenda and act as the primary operational interface with key stakeholders
- Drive operational efficiencies through continuous evaluation of the roles and processes in place
Qualifications for head of operations
- Extensive experience at managerial level of retail operations within a multi-store framework, knowledge of personal care / skin care products and market dynamics is preferred
- Experience of recruiting and developing teams in a start-up environment
- 10-15 years proven cards industry experience including direct management of cards operations and underwriting
- Experience in operating in a large complex organization and deliver performance through management and oversight of cross-functional teams, indirect reports and third parties
- Sound knowledge of regulatory compliance as it relates to the Cards business
- Experience in understanding key business drivers within ANZR, industries, markets and customer segments and the ability to apply this understanding to develop effective and actionable strategies to transform the business
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Head Of Operations Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of head of operations. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for head of operations
- Instilling a culture of organised planning, delivering outputs with proven commercial value and meeting deadlines required by the business
- Developing operational strategies that traverse both sportsbook and exchange channels
- Prioritisation of development work based on sound commercial analysis
- Ensuring that requirements of both Exchange Operations and Trading teams are captured in any developments
- Ensure adequate disaster recovery, security and business continuity plans & procedures are in place and regularly tested (from an operational perspective)
- Deliver best in class performance management structures and processes for the team
- Identify and implement changes that provide for greater efficiency through closer collaboration of trading and market operations teams
- Work within the Exchange Leadership team, sponsoring key work streams and contributing to the roll out of the exchange strategy
- Continuously identifying opportunities for improvement – improving design of delivery zones for better customer experience, optimizing flow of rider inbound enquiries, reviewing efficiency in fleet staffing, enhancing, communications with rider communities, ensuring watertight and rapid payment
- To ensure that operational commitments and goals for the category are met and are to plan
Qualifications for head of operations
- Clear understanding of capabilities needed for the Hub ability to attract, develop and retain competence based operations resources
- Strong problem solving, budget, analytical & decision making ability - able to make sound decision under pressure and commit to deadlines
- The ideal candidate will need bachelor or above on business/financial/Engineering related degree with 15+ years banking experience in MNC financial institute
- You will be familiar with commercial bank business, products, market practice, banking operations and processing, system/technology workflow
- Operate software packages such as MS Word, Excel and Power Point to compose and format correspondence, brief documents, presentations and reports
- Exceptional operations, business, and financial acumen
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Head Of Operations Job Description
Job Description Example
Our innovative and growing company is hiring for a head of operations. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for head of operations
- Leverage analytics to identify & recommend opportunities to reduce OPEX and improve business efficiency
- On an ongoing basis audit key business processes and recommend improvements
- Play a “program management” role in the region to ensure that the highest priority projects are successfully executed
- Plan, schedule, assign projects, and ensure activities are in compliance with Company policies and procedures, and with codes and regulations
- Ensure that each project has a project execution plan and regularly updated staffing plan for each project, and arrange for recruitment and/or assignment of project personnel
- Participate in meetings and conferences and act as spokesperson for the organization on highly significant matters
- Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements, and allotment of available resources to various phases of project
- Monitor performance of projects in execution to ensure projects are being completed within prescribed time frame and funding parameters and meeting customer’s expectations
- Perform monthly reviews of all active projects with the Project Managers to fully understand financial and schedule status of projects along with potential risks and opportunities
- Reporting on status with recommended major actions to senior management on schedule, progress, financials, risk mitigation, opportunities, resources, and alike
Qualifications for head of operations
- Experience managing organisations of + 1000 freelancers
- Experience in working backwards from the customer and delivering innovative, simple
- Strong leadership skills, experience managing managers, and ability to develop staff
- Experience building CI/CD pipelines for Docker containers using tools like Jenkins, TeamCity
- 10+ years within fast moving international companies renowned for their state-of-the-art Supply Chain and Logistics practice such as distribution, retail, any other state of the art Supply Chain/Logistics industrial company
- Familiarity with GCP and relevant local regulations