Guest Service Associate Job Description
Guest service associate
provides basic front-end hospitality functions such as: taking requests for back-end hospitality services, connecting patients, family members and visitors to community and hospital system services and resources, providing easily accessible resources at point of contact, such as newspapers, when requested.
Guest Service Associate Duties & Responsibilities
To write an effective guest service associate job description, begin by listing detailed duties, responsibilities and expectations. We have included guest service associate job description templates that you can modify and use.
Sample responsibilities for this position include:
Ensure that standards are being followed including floor sets, cleanliness, marketing, signage and sales promotion
Ensure a unique, memorable and emotional customer experience
Provide guest service as required, proactively assessing visitor needs and interests
Assist Manager in resolving conflicts in group schedules due to unexpected changes
Open and close the Discovery Center
Monitor and maintain the public spaces so that they are clean and well presented, undertaking light maintenance such as picking up stray pieces of paper and keeping the Reception desk clean
Resolves concerns by providing service recovery and referring patient, family member or visitor to appropriate department when necessary
Provides business services
Provides dining information within or outside of hospital
All other duties as assigned by a member of leadership
Guest Service Associate Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Guest Service Associate
List any licenses or certifications required by the position: 9001, ISO
Education for Guest Service Associate
Typically a job would require a certain level of education.
Employers hiring for the guest service associate job most commonly would prefer for their future employee to have a relevant degree such as University and Collage Degree in Associates, Computer, Keyboard, Communication, General Education, Education, Hotel Management, Communications, English, Management
Skills for Guest Service Associate
Desired skills for guest service associate include:
Products and services
Proper cash handling procedures
Procedures and operations
University policies
Emergency procedures and assist as needed
Excel and Fidelio is strongly
Microsoft Word
Family members and visitors with accurate
Hospital navigation information
Hospital services
Desired experience for guest service associate includes:
Excellent knowledge of PC applications and order entry software is a plus
Some night and weekend hours may be required
Explains parking rates and retrieval procedures to guests upon arrival
Ability to read and write standard English language
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
Ability to understand 24 hour and military time systems
Guest Service Associate Examples
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Guest Service Associate Job Description
Job Description Example
Our innovative and growing company is looking for a guest service associate. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for guest service associate
- Provide front desk guest service ensuring staff compliance to building badging requirements, guest check in and out procedure, issuing temporary badges as needed
- Utilize inventory and point of sale software as needed to manage sales, check in inventory and manage resources connecting online store and staff resources requirements
- Monitor and maintain public spaces so that they are clean and well presented, coordinating with Center Services and Custodial staff as needed
- Be observant of campus safety and security, coordinating with building security as needed
- This position may be required to work some nights or weekends
- Participate in all weekly Strut Sessions (If Strut Session is on a day associate is not scheduled, the associate will attend a minimum of 1 Strut Session per month)
- Perform all duties of the front desk, including greeting owners and guests, registration, communications system monitoring, dispensing information and portage of luggage, check in/out formalities, cash handling and balancing procedures, tour & travel enquiries/bookings, reservations, night audit procedures and telephone duties
- Possess a thorough knowledge of the operation of all administration equipment eg
- Be confident in advising guests on the local area and what it can provide for hotel guests eg
- Be fully conversant with rates, room configurations and room availability
Qualifications for guest service associate
- Ability to operate company shuttle
- Ability to work a flexible schedule including holidays, weekend, and night audit
- 2-4 years of experience in a call center or communications environment preferred
- Proficient with computers and learning multiple systems
- Have a full understanding of the Resort Facilities
- Increase revenue streams for incidentals, up sell tours and promotions
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Guest Service Associate Job Description
Job Description Example
Our growing company is hiring for a guest service associate. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for guest service associate
- Ensure proper reporting and recording of all items of maintenance required in guest rooms and public areas
- Ensure Resort security procedures are always adhered to
- Assure that office supply inventory levels are maintained and updated as needed
- Gain appropriate authorisations prior to requisitioning services or purchasing items
- Participate in ongoing training and coaching to assure that high standards of hospitality are maintained at all times
- Provide a neat, professional appearance and safe workplace including maintaining reception and foyer area in a clean and tidy state at all times
- Maintain a working relationship with vendors
- Perform maintenance, housekeeping and general functions as required
- Actively participate as a team member to achieve company and departmental goals
- Perform other duties as reasonably requested within your skill and capacity as directed by your manager
Qualifications for guest service associate
- High standard of personal grooming
- Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
- Responsible for creating a memorable guest experience
- Responsible for managing the Reservation Book
- Responsible for educating all guests on the benefits and savings of Wax Passes and consistency with waxing