Service Engineer Job Description
Service Engineer Duties & Responsibilities
To write an effective service engineer job description, begin by listing detailed duties, responsibilities and expectations. We have included service engineer job description templates that you can modify and use.
Sample responsibilities for this position include:
Service Engineer Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Service Engineer
List any licenses or certifications required by the position: GENT, MCSE, CCNA, HTM2010, HTM2030, IP, MCSD, CISSP, TUV, ITIL
Education for Service Engineer
Typically a job would require a certain level of education.
Employers hiring for the service engineer job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Computer Science, Technical, Electronics, Electrical Engineering, Education, Mechanical Engineering, Medical, Science, Electronic Engineering
Skills for Service Engineer
Desired skills for service engineer include:
Desired experience for service engineer includes:
Service Engineer Examples
Service Engineer Job Description
- Develop the pipeline of new business coming into the service organization from the field, prospecting for potential new opportunities and clients and turn this into increased business
- Comply with safety standards and practices according to OSHA and Health & Safety Best Operating Practices Manual
- Communicate with the Senior Service Manager, regional service representative and customer regarding status of equipment
- Communicate any customer damage to the Senior Service Manager and the appropriate Regional Sales Manager
- Verify effectiveness of product changes made by KMC, and assist with field fix development
- Provide technical support by identifying technical problems and determine corrective actions in own area of expertise via installation and commissioning
- Handle all customer calls related to products (HW & SW) or services produced or delivered by the Business Units PSS & AO
- Register and document all customer calls in the SMS database, analyze and manage them actively
- Provides active support to customers on the telephone, by email or on customer site
- Register and monitors Service contracts
- Technical understanding of Exchange 2013
- Experience with LAM external synthetic monitoring tools is a plus
- A high degree of mobility with some international travel is required
- Spanish language skills are advantageous
- Proven experience in servicing / maintaining electrical installations
- Interest in Intruder, CCTV and Access Systems and Fire Alarms would be an asset
Service Engineer Job Description
- Review FPQR and complete TREAD coding per government mandates and other communication actions to the field
- Executes product audits through a combination of in plant audits Port of Entry (POE) audits
- Lead IQS/VDS activities associated with their specific model line, including data analysis, suggestions for vehicle improvement, customer education activities (FFG) and other actions as needed to achieve corporate goals for quality
- Attend to service sites punctually as instructed by Senior Engineers / supervisors / Manager
- Provide installation, repair and preventive maintenance for products that are assigned
- To provide site preparation and user training
- Build up a rapport with customers on site to promote good customer relationship
- To response to customer within the next working day for the date of job assigned
- To attend all trainings provided to you by the Company
- Commucate weekly with the Senior Engineers / Supervisors / Manager and give accurate concise reports on work that has been carried out and any outstanding issues
- UNIX & IP strong basis
- Database experience and scripting knowledge completing your profile
- A candidate requires good analytical skills, good logical thinking ability and is highly motivated to constantly and efficiently adapt his knowledge in this fast changing environment
- Passion! We hire engaged engineers who have a passion for making things WORK
- The ideal candidate has hands-on Chromatography experience - knowledge of Agilent Hardware and Software products would be an additional advantage
- Fluency in German and excellent English skills
Service Engineer Job Description
- Work collaboratively with engineering, operations, and partner teams to mitigate incidents as quickly as possible
- Accurately follow, maintain, and update incident process and procedure
- Provide detailed summary write-ups of all aspects of major incidents into useful problem records and follow-up tasks
- Execute planning for service, monitoring, or process improvements discovered during major incidents
- Consistently triage work items in task and incident queues and track work completed within
- Assist in evolving Incident and Problem Management processes to meet business needs
- Participate in 24X7 shift rotation
- Perform preventive / corrective maintenance work for UPS to customers
- Complete daily service request in system
- Start up service for new UPS
- Experience with common security operations systems such as, Intrusion Detection Systems (IDS), Security Incident Event Management systems (SIEM), anti-virus log collection systems
- Development experience with a variety of languages * Java, .NET, SQL, JavaScript, PowerShell
- DNS Knowledge is Preferred, inclusive of functionality, integration and association within major operating systems (Windows, Unix, Linux) and network products (Cisco routers and switches, F5 APM, GTM and LTMs)
- Entry level knowledge in all the support tools required to support such environments, dig, host, nslookup, tcpdump, wireshark
- 8 years plus hands on experience in the workshop covering the responsibilities from mechanics, workshop administration and other Aftermarket activities , with European truck brand experience is a plus
- Strong initiative and sense of responsibility
Service Engineer Job Description
- Build departmental operating system images based off of the foundational images
- Provide technical support and solve problems in your own expertise area via remote or on-site service in any Service category (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements)
- Investigate customer needs through professional consulting
- Manage customer relationships and maintains regular contacts with key customers
- Conduct specialist support and advisory service for Sales team
- Prepare all documents and reports to be signed by the customer representative
- Report work done in a timely manner and follows up when needed
- Provide recommendations to management to improve operations and customer service
- Coordinate the work of internal and external technicians and assigns them specific tasks related to Service needs and monitor performance
- Apply safety rules and safe practices environmental responsibilities and report unsafe practices and incidents
- Good English level in reading, writing and speaking
- An individual who has the ability to work autonomously, and has an enthusiastic, energetic and positive attitude while being a supportive team player
- Availability travel overnight up to 25%
- Experience with Cascade Refrigeration, Separation products, and Controlled temperature lab product/instruments
- Bachelor’s degree in engineering required or equivalent experience
- Occasional travel required domestically and/or internationally
Service Engineer Job Description
- Review Engineering Change Orders for assigned product(s), identifying and completing service tasks and implementing product retrofit plans
- Generate ECOs based on field performance data
- Participate as Service Representative to Product Life Management teams
- Drive decisions to reduce on-going warranty costs
- Provide technical service support on schedule and at the highest levels of quality
- Plan and manage assigned projects to ensure they are completed on time, within budget, and within scope of supply
- Manage and co-ordinate with contractors and vendors
- Support all local installations and train customer personnel in the proper use, maintenance and repair of equipment
- Contact customers to schedule visits and to ensure customer satisfaction
- Contact customers after servicing or installation assignments to follow up on work performed and build relationship with the customers
- Bachelor/Master Degree in Sciences (Chemistry, Biology, ) or equivalent work experience Laboratory Technician
- May need to work additional hours outside of normal business hours
- Onshore/Offshore) to support field service
- Supporting technical degree and/or work experience
- Initiative and problem solving attitude, self-motivation, confidence
- Understanding the importance of customer relations