Guest Relations Executive Job Description
Guest relations executive
provides guests with insightful recommendations on the areas cultural, shopping and dining & entertainment establishments; gives interesting and vivid descriptions in a concise and appropriate manner; creates highly personalized guest experiences.
Guest Relations Executive Duties & Responsibilities
To write an effective guest relations executive job description, begin by listing detailed duties, responsibilities and expectations. We have included guest relations executive job description templates that you can modify and use.
Sample responsibilities for this position include:
Has full knowledge of all products and is able to confidently give descriptions to a customer
Carry out any other reasonable duties as assigned by the Outlet Manager/ Assistant Manager/ Team Leader or Senior Management
Ascertain additional requirements of pashmina, reading glasses, bag hanger
To assist department objective in order to achieve targets (Sirius/ Up selling )
Is able to spot a sales opportunity to upsell products and service to existing or potential guests
Is able to make simple decisions that affect their own work or the customers experience in a positive manner
To understand and comply with all local licensing laws and to promote responsible service of alcohol
Has a full understanding and can when asked explain the brand concept, history and vision
Is required to be immaculate and presentable and understand the importance of first impressions
Ensures problems are dealt with immediately and proactively with the support of OM
Guest Relations Executive Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Guest Relations Executive
Typically a job would require a certain level of education.
Employers hiring for the guest relations executive job most commonly would prefer for their future employee to have a relevant degree such as Collage and University Degree in Hospitality, Management, Tourism, Hospitality Management, Communications, Hotel Management, Engineering, Business School, Business/Administration, Hotel and Restaurant Management
Skills for Guest Relations Executive
Desired skills for guest relations executive include:
Micros and Opera is desirable
Dining room layout
Stations and colleagues working during each shift
Table numbers
Individual contribution to department objectives
Products and is able to confidently give descriptions to a customer
Departmental standards and procedures
E-mail
Frequent Flyers Programs
How to read telex
Desired experience for guest relations executive includes:
Is organised both personally and professionally
Is able to take details of function requests and pass onto manager
Takes responsibility to complete own probationary and appraisal paper work as required
Actively engages with colleagues and customers at all times
Prepare welcome letters for all VIP guestss
Ensures problems are dealt with immediately and proactively with the support of Outlet Manager
Guest Relations Executive Examples
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Guest Relations Executive Job Description
Job Description Example
Our company is growing rapidly and is hiring for a guest relations executive. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for guest relations executive
- Ensure correct protocol and treatment is prepared and given to our high profile VIP guests
- Ensure that all guest arrival and departure procedures are completed as defined in the Guest Services SOP Manual
- Ensure that all Guest History Files are well maintained by supervising maintenance of guest history records and carrying out regular spot-checks on the quality & usefulness of the information
- Oversee the duty schedule of Front Office to ensure that there is sufficient supervision and manning for all daily operations
- Ensure that SOP’s and manual are updated and available for all colleagues
- Communicate new or amended procedures to relevant departments/colleagues in timely manner, ensuring they have been understood
- Ensure that training plans are established according to the department’s need and are being followed in all Front Office Department and that hours are recorded and filed accurately
- Attend the daily Rooms Division morning meeting in AQ and attend Operational and Department Head meetings whenever required and actively participate in achieving common results
- Issue purchase requests and approve store requisitions, ensuring that departmental stocks are sufficient, nut not exceeding the requirement
- To ensure that all department expenses are in line with the budget and that all costs are strictly controlled with focus on amenity costs
Qualifications for guest relations executive
- Motivates colleagues and provides a work environment which brings out the best in team members
- Perform any other reasonable tasks as per request of management
- Ensure implementation of all hotel policies and procedures
- Previous experience within a luxury environment and a passion for providing exceptional customer service
- An outgoing personality, with excellent communication and interpersonal skills
- The resort also provides extensive leisure and health facilities including Talise Spa and Talise Fitness, Souk Madinat Jumeirah, a traditional retail and dining experience showcasing the best of Arabia
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Guest Relations Executive Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of guest relations executive. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for guest relations executive
- Maintains a full awareness of restaurant layout and table plans in order to maximize potential covers and sittings
- Promptly and professionally greets and seats customers wishing to dine
- Maintains an effective reservation system to maximize the potential number of covers and to meet customers required needs
- Actively monitors customer satisfaction upon guest departure and reports any problems to supervisor/ manager
- Builds relationships with first-time and regular customers through guest recognition and professionalism
- Actively uses up selling techniques to exceed guest expectations and increase revenue
- Provides service colleagues with information that assists in exceeding expectations, predominately special needs and name of guests
- Assists service colleagues with table and/ or counter service of alcoholic and non-alcoholic beverages
- Assists service colleagues to provide table and/ or counter service of all menu items
- Develops and updates food and beverage knowledge required to carry out duties
Qualifications for guest relations executive
- Provides advice on food and beverages to guests
- Receives and stores food and beverages adhering to all food hygiene regulations and procedures
- Greets all arrival and in-house guests
- Escorts all our guests to their rooms
- Ensures all amenities are in room prior to guest arrival
- Assists in solving guest problems and concerns
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Guest Relations Executive Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of guest relations executive. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for guest relations executive
- Ensures guest is properly checked in/ checked out from the system
- Ensures that all accounting policies and procedures are followed at all times
- Be a leader participating activities/ programs organized by the department or the management
- Responding to any questions from guests, and follow up with guests to ensure their requests have been met to their satisfaction
- Supplying guests with information regarding property amenities, services, room features, and local areas of interest and activities
- Responding to guest requests for special arrangements or services
- Records all international calls made on extensions and Operator extensions
- Deliver outstanding customer care at all times by dealing with guests in a polite and courteous manner, always trying to anticipate their needs
- Manage VIP guests from arrival to departure, ensuring special arrangements are made before their arrival, this will include contacting the guests in advance and ensuring VIP amenities and other requests are followed up
- Prepare and distribute VIP arrival list to the relevant departments and liaise with them to ensure everything is prepared accordingly
Qualifications for guest relations executive
- Degree / Diploma in Hospitality or Hotel Management
- Indian National
- Higher Secondary School Certificate
- To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on a daily basis, updating with all and any important information that will assist the Hotel Operation and improve the guest stay experience
- Good knowledge of PMS & Service Agent systems (OPERA, HotSOS preferred)
- Knowledge of London attractions, restaurants & events (preferred)
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Guest Relations Executive Job Description
Job Description Example
Our company is looking for a guest relations executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for guest relations executive
- Follow up with guests during their stay and ensure there are no issues or complaints and their expectations have been met
- Deal with guest concerns or complaints, to include follow up in person or in writing
- Assist in all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, marketing initiatives, systems use and management
- Prepare any packages or envelopes that need to be sent out
- Be organized both personally and professionally
- Reporting to Front Office Manager, the position is responsible for the operation and performance of the Executive Floor and maintains the standard of services and provide overall supervision to Executive Lounge
- Ensure the check-in/out procedures and service at Executive Floor is up to standard
- Maintain records pertinent to the guests staying in the Executive Floor
- Provide basic F&B services at the Executive Lounge
- Responsible for the proper functioning of all phases of Executive Floor / Executive Lounge operations and to perpetuate high standards of quality and areas of important
Qualifications for guest relations executive
- Maintain a high level of knowledge about Jumeirah Royal Saray facilities and services Bahrain and other Jumeirah properties
- Ensure that the maximum of guest information are collected with a target of 5 preferences daily and recorded it in the appropriate manner
- Experience in fine dining restaurant is desired
- Excellent level of all commands of English & Turkish is a must
- Minimum 12-months experience in a similar role, preferably in a luxury environment including 5-star hotel experience
- Ability to drive customer experience, go above and beyond
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Guest Relations Executive Job Description
Job Description Example
Our innovative and growing company is hiring for a guest relations executive. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for guest relations executive
- Maintenance & Cleanliness of Reception
- Entertaining all the internal & external calls with friendly and courteous telephone answering service standards
- All internal and external calls to be answered within 3 rings
- All calls to be distributed to the appropriate persons, voicemail or department
- Message to the relevant user to be promptly passed
- Update Extension list for the site on a regular basis and at least first week of every month
- Update Vendor list for the site to be maintained on a regular basis and at least first week of every month
- To greet and attend to all walk in visitors, customers, Clients & users with a courteous and inviting attitude
- Notify host of his / her visitor’s arrival
- Update visitors register daily and send report at the end of shift
Qualifications for guest relations executive
- Availability to work rotating schedule and weekends
- Minimum 5 years hotel related experience and preferable in Executive Floor / Front Office
- Additional language will be an added advantage.(German, Italian, French, Spanish, Russian, Arabic or Chinese)
- Booking of Meeting Room, Conference room & Training Room as per the requirements
- Internal and External Guest house booking
- If applicable) AON Presentation to be display on Plasma at the Reception daily in the morning & preparing the presentation while client Visit