Guest Experience Host Job Description
Guest Experience Host Duties & Responsibilities
To write an effective guest experience host job description, begin by listing detailed duties, responsibilities and expectations. We have included guest experience host job description templates that you can modify and use.
Sample responsibilities for this position include:
Guest Experience Host Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Guest Experience Host
Typically a job would require a certain level of education.
Employers hiring for the guest experience host job most commonly would prefer for their future employee to have a relevant degree such as High School and Collage Degree in Hospitality, Management, Tourism, General Education, Education, Graduate, Communications, Hotel Management, Life Sciences
Skills for Guest Experience Host
Desired skills for guest experience host include:
Desired experience for guest experience host includes:
Guest Experience Host Examples
Guest Experience Host Job Description
- Facilitates as a host for LEGOLAND Discovery Center Birthday Parties
- Inspires children by playing with props and demonstrating building techniques while maintaining an open-ended approach
- Efficiently scans tickets for entry and ensure proper product is distributed to guest
- Clearly communicates entry process to guests
- Assists with group entry process
- Be proactive in the guest experience by highlighting new portions of the attraction
- Shows energy and excitement while taking guest photos to ensure best quality photo is captured
- Selling photo packages at the point-of-sale station
- Handling cash, credit, debit, and gift card transactions
- May have to clean up body fluid spills from park restrooms and other park location
- Able to 'think on your feet' and take ownership of issues that may arise
- Must be willing to work flexible hours, including evenings, holidays, and weekends to support resort operations
- Must be able to pass a Food Handler and Alcohol Awareness Exam
- Must be able to work independently from fellow MC’s and with little to no supervision
- May be requested to assist others departments to promote a team work driven atmosphere May have a secondary responsibility of working the dispatch position on designated water park attractions
- Must be able to work in multiple venues
Guest Experience Host Job Description
- Understand guest satisfaction results and contribute to game plans to attack need areas and expand on the strengths
- Pro-actively support the Front Office & M Club Lounge teams to exceed guest expectations
- Lead by example, demonstrating self-confidence, energy and enthusiasm
- Provide excellent customer service by being readily approachable for all guests
- Take proactive approaches when dealing with guest concerns
- Respond timely to customer service department request
- Greet all guests with eye contact, a smile and a verbal greeting on every transaction
- Hosting all lego themed activities within the attraction
- GE Hosts are responsible for the daily operation of all rides within the centre
- Providing amazing and engaging LEGO workshops to guests
- Minimum 1 year experience in a Front Office or Club Lounge role in a hotel
- Minimum 1 year work experience in a guest contact role
- Effective communication and customer relations skills
- Maintain the safety and security of all staff, artists, vendors and guests
- To ensure that adequate visitor surveys are returned by visitors
- Assist in ensuring the site is maintainted to the highest possible standard at all times
Guest Experience Host Job Description
- Build relationships and loyalty with Wiltern Underground members and VIP clients with an ability to anticipate their needs
- Delivery of day to day frontline reception and concierge services aligned to our vision and values, always exceeding our customers’ expectations
- Dealing with all enquiries in a professional manner, ensuring interactions with clients, visitors, team members and customer leave a positive lasting impression
- Support the Centre Director and Assistant director with efficient diary management, meeting coordination, minute taking and meeting preparation
- Always lead by example, providing help and advice to customers using the Bentall Centre’s products or services
- Support the Guest Experience manager with overseeing all guest service interactions, whether communication is with customers by telephone, email, letter, face-to-face or through our social media channels
- Directly support the Concierge desk including cover
- Manage customer queries process, going above and beyond to covert into a positive experience
- Oversee the management of IT contract support, ensuring hardware and systems are maintained and fully operational
- Manage the administration of the central drive and folder management including permissions and access
- Prior Front Office experience preferred
- Must have a valid Class 5 driver’s license with a clean Driver’s Abstract
- Candidates must be aged 18 or over!
- Upselling experience and sales skills would be preferred for Admissions and Retail roles
- Serve as Guest Experience Host at The Van Buren with a focus on selling premium seating and VIP experience options night of show
- A desire to grow in hospitality
Guest Experience Host Job Description
- Management of both internal and external bookings for the three conference rooms, providing refreshments as appropriate
- Update Emergency Preparedness documentation, ensuring all amendments are tracked
- Reconcile any monies received through conference room bookings, tenants’ services and petty cash
- Administration for the Finance Department including raising purchase orders periodically
- Build relationships and loyalty with VIP clients with an ability to anticipate their needs
- Be present at each event to upsell available inventory to concert patrons
- Coordinate operations on event nights with the Premium Experience Supervisor, servers and security
- Serve as a resource of information for Premium clients regarding their experience while at the venue
- Give proper recognition to Premium clients to show appreciation for their membership and patronage
- Build strong relationships with Premium clients and have the ability to anticipate their needs
- Proven working experience in a customer facing role
- Excellent knowledge IT packages, outlook, PowerPoint, Excel
- Must have physical stamina to lift, pull, and push moderate amounts of weight
- Open availability and flexible schedule
- Greeting guests at the Front Desk and providing quality customer service
- Check-in and check-out
Guest Experience Host Job Description
- Assist with selling available upgrade inventory to concert attendees
- Handle credit card and/or cash transactions on the spot
- Work with a team to coordinate upsell operations on night of shows, following directions from the supervisor
- Serve as a resource of information for upgrade clients
- Give constant observation of VIP sections to ensure guests are receiving highly personal service at all time
- Coordinate operations on event nights with the Premium Experiences Sales Manager, servers and security
- Work with the Premium Experience Team at The Van Buren during concert events to maintain constant communication with staff and clients and ensure that guests receive highly personal service and the highest level of hospitality at all times
- Explain the Premium Seating program to potential clients in order to upgrade a guests’ experience
- Troubleshoot and assist with issues involving the program and elevate to management if needed
- Serve as a resource of information for Premium Seating clients regarding their experience within the venue(s)
- Upsells, practicing your salesmanship
- Open availability from May through August
- Serve as Guest Experience Host with a focus on selling premium seating and VIP experience options night of show
- Experience with Microsoft Office programs (Word, Excel, PowerPoint, Publisher)
- Self-motivation, quick thinking and problem-solving abilities
- Proficiency in performance of computer knowledge including Microsoft Outlook and Excel