Casino Host Job Description
Casino host
provides structural support to the corporate Casino Marketing Ticketing function for the preparation and execution of ticketed events.
Casino Host Duties & Responsibilities
To write an effective casino host job description, begin by listing detailed duties, responsibilities and expectations. We have included casino host job description templates that you can modify and use.
Sample responsibilities for this position include:
Highly knowledgeable of credit procedures, if applicable
Devote significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events
Serves as host/hostess for special events on a regular basis
Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events
Utilizes telemarketing, correspondence, referrals, email and events to solicit high value players and grow existing business
Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels
Answer questions regarding Star Awards and M life Programs, times and gaming sessions, transportation services, parking facilities and all events and promotions
Assist Marketing in ticket/invitation distribution when needed for events
Emcee player events (parties, tournaments)
Responsible to fill events as indicated by Director
Casino Host Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Casino Host
List any licenses or certifications required by the position: AED
Education for Casino Host
Typically a job would require a certain level of education.
Employers hiring for the casino host job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Business, Marketing, Hospitality, Leadership, Business/Administration, Technical, Hospitality Management, Communication, English
Skills for Casino Host
Desired skills for casino host include:
Credit procedures
If applicable
Casino events and promotional activities
Industry through continuing education and training
Adequate play levels
Appropriate cost control
Credit situation
Customer betting habits
Levels of participation in order to manage programs to ensure maximum profit margins
Events
Desired experience for casino host includes:
Conduct and attend all regular departmental meetings other related meetings
Excellent oral and written skills, leadership skills, customer service and interpersonal skills
Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems
Develop relationships with VIP customer base through weekly telemarketing and in person contact on the casino floor
Proactively seek out new business on casino floor, introducing the benefits of and soliciting enrollment for the Club Hollywood card program
Generate revenue through development of accounts and utilizing current databases
Casino Host Examples
1
Casino Host Job Description
Job Description Example
Our innovative and growing company is looking for a casino host. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for casino host
- Diligently focuses on customer development (new and existing) including prospecting, promotions, events, and additional customer relationship management activity
- Make appropriate decisions regarding complimentaries based on recorded play, earned points, comp availability and customer profitability
- Achieve departmental sales and growth goals
- Maintain confidentiality regarding customer information and adhere to control procedures to protect sensitive customer and company data
- Maintain all current player accounts by verifying that contact information is accurate to maintain the integrity of the database
- Interact with Casino operations and other Casino Marketing Cast Members to exchange pertinent guest information
- Provide resolution to guest and operational issues in a calm, professional and prudent manner
- Participates in appropriate social activities within the Marketplace and with Casino guests, which reflect positively on the Alton Belle Casino
- Manages assigned dormant accounts
- Collects and maintains relevant player information such as marital status, spouse's name, outside interests, for use in event planning and other activities
Qualifications for casino host
- College degree in marketing or sales or equivalent industry experience related in a similar role
- Ability to prioritize, organize and complete multiple activities in a high pressure environment
- Ability to work a varying schedule to reflect business needs
- College degree or equivalent experience preferred but not required
- Minimum 5 years experience casino/hotel, customer service, host, or telemarketing experience required
- Bilingual abilities in a minimum of English and Vietnamese
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Casino Host Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of casino host. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for casino host
- Participates in off-site and on-site special events, promotions and outings
- Must be knowledgeable of property products, promotions and events
- Greet guests in the casino and participate in social events and special promotions
- Provide special services to include food, beverage, transportation, cross-property events and Player’s Club programs
- Assist in the development of incentive programs, host goals, special events and marketing programs
- Maintain up to date knowledge of all gaming machines, table games, player tracking systems, promotions, events, entertainment and general property information
- Work at the Host desk on the Casino Floor, in VIP Services, or Special Events as scheduled
- Assist with all Casino Promotions and Special Events even though they may not fall on your shift or working day
- Review and manage dormant accounts
- Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits
Qualifications for casino host
- Attracts and manages customers through weekly telemarketing and in person contact on the casino floor
- Must be able to maintain confidentiality and a high level of professionalism at all times
- Develops relationship with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business
- Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor
- Resolves VIP guest opportunities, conflicts, and complaints on behalf on the Company in a fair and equitable manner
- Monitors patron activity and profitability of all assigned VIP players
3
Casino Host Job Description
Job Description Example
Our growing company is hiring for a casino host. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for casino host
- Attracts and manages customers in the Asian Market through weekly telemarketing and in person contact on the casino floor
- Must use highly effective verbal, written, telemarketing and communication skills when dealing with new and assigned players
- Exercises discretion to provide VIP guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests
- Establish accurate accounts for players based on date entry guidelines, issue cards and fully explain program to them
- Strive to exceed the expectations of our high-end players
- Evaluate player accounts and issue comps based on recorded play, earned number of points and comps available in player accounts
- Support Casino Services department locations during busy times
- Provide ongoing support for all operational departments during scheduled shift
- Provide assistance to the Director of Marketing as needed
- Reviews all monthly metrics with Manager and sets quarterly goals
Qualifications for casino host
- One (1) year of hosting experience with adequate customer following preferred
- Requires open availability (full-time hours) including nights, weekends and holidays
- India Marketing – Gujarati, Urdu and/or Hindi
- Europe/Middle East Marketing – French, Italian, Arabic, Farsi, German, and/or Turkish
- One year of high volume casino experience or other high volume work in the service industry
- Must be fluent in English and at least one dialect of Chinese, Korean or Vietnamese and have an understanding of the Asian culture
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Casino Host Job Description
Job Description Example
Our innovative and growing company is hiring for a casino host. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for casino host
- Interacts with Management Personnel regarding the operational aspects of the gaming and entertainment facilities of the casino floor
- Maintains excellent communication with all departments
- Telemarkets up to 50 calls per week focusing on guest development
- Communicates through written and verbal calls with guests assigned
- Works varied hours based upon guest arrivals and departures
- Exhibits good decision making skills and judgment with comp issuance following established guidelines
- Sets and maintains high standards of service and practices throughout the property
- Works closely with Executive Director Asian Marketing to maintain positive working environment
- Responds to customer requests, concerns, and complaints in a timely and complete manner
- Focuses on team member acquisition and retention program to include benefits, communication, compensation, and incentive program individually as needed
Qualifications for casino host
- Minimum of two years Marketing, Customer Service &/or Casino experience is preferred
- Minimum of two years sales &/or front line guest service experience is required
- Intermediate knowledge and competency in all areas of revenue maximizing opportunities is required
- High School Diploma and at least two years of college
- Prefer a Bachelor’s degree from a four year college or university or three years related experience and/or training
- Minimum 1 year Executive Casino Host or three years Casino Host experience required
5
Casino Host Job Description
Job Description Example
Our company is hiring for a casino host. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for casino host
- Inform guests of special upcoming events such as concerts, parties, promotions
- Represents the casino at on and off property events
- Maintains a working knowledge of casino facility, current and upcoming special events on property, in order to advise guests and fellow employees, whenever possible
- Clearly communicates daily the goals to be achieved in marketing by all subordinates
- Assists with collections and player management
- Is continuously aware of current and forecast financial/business performance and is actively involved in analyzing and implementing required changes
- Assess, evaluate and review playing habits of key customers of casino or gaming areas
- Meet the needs of these customers to encourage play and length of stay
- Monitor overall play and review which comps may enhance length of stay or entice repeat business
- Focus is on developing new customers and retaining existing customers who bring business to the property
Qualifications for casino host
- Prefer three years of adequate customer following
- Knowledgeable of fully competent in Microsoft Office
- Ability to interact with casino customers and team members in a knowledgeable and professional manner
- Instills an atmosphere that encourages other team members to share ideas, discuss concerns and resolve conflicts
- Must have a High School education or GED equivalent
- Consumer Sales and/or Casino Marketing experience strongly preferred