Host Job Description
Host
provides a smile and friendly greeting for guests, use guest's name, confirm the number in party, ask guests their seating preference and needs/requests, walk with guests at their pace to the table, alert guests of steps and inclines, and inform server and/or manager of special needs.
Host Duties & Responsibilities
To write an effective host job description, begin by listing detailed duties, responsibilities and expectations. We have included host job description templates that you can modify and use.
Sample responsibilities for this position include:
Greets members and guests, escorts them to tables and provides menus
Schedules dining room reservations and arranges parties or special services for guests
Monitors bathrooms for cleanliness
Performs guest service by greeting guests and seating all as promptly as possible
Always greets guests in a warm, hospitable manner and arranges seating in the most organized fashion
Ensures that all available tables are clean and properly prepared
Exhibits professional, sincere hospitality toward all guests at all time
Engage every guest who approaches the host stand, with a friendly smile and offer to assist
Make each and every guest feel welcomed and “at home”
Provide friendly yet discreet and unobtrusive service in greeting, processing waitlist requests, and seating all Café guests
Host Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Host
List any licenses or certifications required by the position: TIPS
Education for Host
Typically a job would require a certain level of education.
Employers hiring for the host job most commonly would prefer for their future employee to have a relevant degree such as Collage and High School Degree in Education, General Education, Hospitality, Management, Communications, Technical, Tourism, Marketing, Business, Broadcast Journalism
Skills for Host
Desired skills for host include:
Commonly-used concepts
Practices
Procedures in a restaurant
But not limited to:
Menu and prices
Emergency
Emergency safety procedures and helps evacuate guests to safety in the event of fire
Principles for dealing directly with the public
Menu to execute suggestive selling techniques with all guests
Bakery products to execute suggestive selling techniques and sampling programs with all guests
Desired experience for host includes:
Be knowledgeable of all food and beverage offerings including ingredients, methods of preparation and proper service
Assist with daily setup and breakdown of the dining area, and midday re-sets as needed
Assist with onsite and offsite events if/as needed
Provide feedback on guest comments or complaints to the management
Must be able to work standing and walking for extended periods of time
6 months experience in a full-service restaurant preferred
Host Examples
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Host Job Description
Job Description Example
Our growing company is hiring for a host. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for host
- Seats guests in the proper station rotation in accordance to predetermined sections
- Expedites all incoming calls and ensures reservations are inputted into the reservations system
- Maintains his/her assigned area throughout the shift to ensure everything is acceptable to Tropicana Las Vegas and Southern Nevada Health Code Standards
- Meet & Greet Customers & Visitors and provide suitable refreshments
- Answer and manage telephone system
- Accurately record calls & visits and relay messages in timely manner
- Some invoicing & filing may be required
- Manage customer waiting area and showroom – customers & housekeeping
- Manages the Wait List when the restaurant is full
- Busses tables and provides guest assistance to servers
Qualifications for host
- Must be upbeat, outgoing and positive
- Ability to stand/walk and stay focused and alert for extended periods of time
- Ability to effectively communicate on the telephone
- Customer/guest service experience preferred
- Excellent communication and interpersonal skills both in person and on the phone
- Ability to stand/walk for extended periods of time and lift up to 35 lbs