Dispatch Supervisor Job Description
Dispatch supervisor
provides oversight to the calibration of all test equipment used by ECQ during the execution of their duties.
Dispatch Supervisor Duties & Responsibilities
To write an effective dispatch supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included dispatch supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Advise Automotive of equipment repair needs to ensure equipment is in good condition
Provide proactive and on-line support for trouble shooting of equipment problems
Select specific trucks by route based on volume and equipment availability
Responsible for direct management of the dispatch center supporting all contractors and dealers related to MDU
Responsible for ensuring all required processes are adhered to on a daily basis
Manage the inbound and outbound calls from technicians and site leadership regarding routes and customer scheduling
Manage outbound calls to external customers to notify updates of technician arrival, rescheduling of installation/service dates, and up scheduling when necessary
Work in conjunction with the Dispatch Lead to monitor and enter time off exceptions to maintain accurate availability and compliance of the technician workforce
Work in conjunction with the Dispatch Lead to manage the Routing of work to technicians through the use of automated and manual systems
Manage Reporting
Dispatch Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Dispatch Supervisor
List any licenses or certifications required by the position: ICS, I/II, DOD, IFSAC, CPR, AMSA, EMT, TCOLE, NIMS, EMD
Education for Dispatch Supervisor
Typically a job would require a certain level of education.
Employers hiring for the dispatch supervisor job most commonly would prefer for their future employee to have a relevant degree such as Collage and Bachelor's Degree in Education, Business/Management, Administration, Business, Management, Engineering, Business/Administration, Performance, Technical, Service Design
Skills for Dispatch Supervisor
Desired skills for dispatch supervisor include:
Common tools
Equipment
Equipment and technology used in ground transportation operations
Equipment and technology used in hub operations
Technology used within the operation
Center systems will aide in the success of the overall analysis
Planning and execution effectiveness
Capabilities
Companies
Policies
Desired experience for dispatch supervisor includes:
Provides leadership and direction to the Dispatch team
Must have excellent active listening, strong problem solving and critical thinking skills
2 3 Years of supervisory experience managing employees in a high-contact, service-related call center environment supporting all lines of business is preferred
Commercial HVAC experience preferred
Plan, organize, direct, and participate in logistics operations which consist of reverse logistics, forward logistics, international shipments, and inter-company transfers
Ensure proper routing and maximization of our private fleet on a daily execution basis
Dispatch Supervisor Examples
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Dispatch Supervisor Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of dispatch supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for dispatch supervisor
- Assigns activities and special trips to drivers pursuant to established policies and procedures
- Responsible for international shipping initiatives for the company
- Ability to manage a team of dispatchers in regards to strategic transportation duties and initiatives
- Train both dispatch team and fleet drivers on new processes, adjusted processes, or on-boarding
- Responsible in making sure all proper paper work, BOLS, and documentation is collected and uploaded to our internal systems in a timely manner
- Conduct performance reviews for the dispatch team
- Assist the Fleet Supervisor in various trainings, analysis, and company initiatives
- Responsible for addressing, monitoring, and resolving any container shortages “pooled inventory management”
- Maintain routing guide for our processing plant network
- Research and resolve issues as it pertains to freight charges, pick up issues, missing or damaged assets
Qualifications for dispatch supervisor
- Ensure all federal and state DOT regulations are met
- Proactively manage area of responsibility to ensure profitability and take steps to correct as needed
- Responsible for recruiting, hiring, training, managing and motivating the dispatch workforce through utilization of reporting and analytics
- Ensure KPIs are met and take steps to correct as needed to drive efficiency
- Provide ongoing thought leadership to drive profitability and growth in the business
- Responsible for training, troubleshooting on fleet technology (Xata / XRS)
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Dispatch Supervisor Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of dispatch supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for dispatch supervisor
- Develop methods to track inventory usage, and On Hand quantities
- Develop and submit reports as required, contract deliverables, weekly reports
- Facilitate fuel and vehicle wash activities, records, logs, KPIs, coordination
- Utilizes sophisticated system status management computer system which monitors, updates, and controls the location and movement of units
- Receives incoming emergency and non-emergency calls and promptly ascertains proper levels of response, allocates resources to match dynamic system demands and input applicable information into the CAD system
- Dispatches and maintains radio communications with wheelchair, BLS, CCT, and ALS units
- Monitors and documents response times of units
- Completes and submits daily status reports regarding unusual incidents to Operations Manager
- Monitors system performance and communicates system demands to field employees
- Assists in the collection of data for patient billing purposes
Qualifications for dispatch supervisor
- Bachelor's degree in Transportation or Supply Chain, or equivalent experience
- 5 to 7 years of experience in a logistics or transportation company working directly with fleet operations functions
- Experience with TMS platform such as Mercy Gate, Lean Logistics
- Proficient knowledge of MS Office applications (Word, Excel, Access, PowerPoint)
- Must have in-depth experience in international shipping both importing and exporting
- Ability to consistently produce high quality results within tight deadlines by prioritizing, identifying roadblocks, and collaborating with colleagues and management
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Dispatch Supervisor Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of dispatch supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for dispatch supervisor
- Monitor waiting and active calls
- Assist in modifying calls or SSM plans to meet contract response requirements
- Ensure that OGLs are understood and followed
- Resolve immediate problems in the worksite
- Participate on accumulation of QI data
- Investigate incidents and complaints
- Assist in training and continuing education
- Maintain certification in all areas of Center
- Responsible and accountable for daily compliance of shift to performance standards
- Receives and/or monitors incoming calls and promptly ascertains proper levels of response
Qualifications for dispatch supervisor
- Attention to detail with high standards of accuracy and review
- Demonstrated ability to manage workload of team
- Demonstrated ability to present and effectively communicate with Sr
- Ability to adapt to rapidly changing demands
- 1 year of hospital transporter experience required
- Must have a minimum of 1-3 years of customer service experience in a high-contact, service-related, call center environment and punctual, regular, consistent attendance
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Dispatch Supervisor Job Description
Job Description Example
Our innovative and growing company is hiring for a dispatch supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for dispatch supervisor
- Communicate with appropriate departments to ensure all orders satisfy Sales Department order submission requirements
- Review delivery tickets to determine the correct route based on destination, shipment size and customer time requirements specific customer needs for each delivery address
- Control driver, truck and route productivity by ensuring each truck is used efficiently
- Partner with Sales team to minimize errors and ensure issues are closed out to their satisfaction
- Maintain daily reports to analyze route performance contacting start & delivery time, driver route number and overall performance
- Maintain On-Demand database identifying customer locations, time windows and other information provided by drivers
- Investigate customer complaints regarding lost or damaged merchandise shortages in shipments to determine responsibility
- Schedule shipments to ensure compliance with DOT regulations and Company policy
- Conduct quarterly ride-along with each driver to evaluate delivery areas, verify accuracy and ensure high customer service standards are met
- Analyze cost of all routes and third party providers to ensure financial responsibility
Qualifications for dispatch supervisor
- The physical demands for this position are typical of an office environment and must be met by an employee to successfully perform the essential functions of this position
- Must be able to distinguish and identify various colors used in TSC and Technical Operations tools and software
- Proficient experience with TMS platform such as Mercy Gate, Lean Logistics, etc or order management system
- Current EMT certification is desirable but not required
- Current certification in NAED EMD preferred
- Experience loading / unloading vehicles and prioritising customer orders /routes to meet tight deadlines
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Dispatch Supervisor Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of dispatch supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for dispatch supervisor
- Receive emergency and non-emergency calls
- Supervisor Driver and Support staff to include up to 30 direct reports
- Relay to the Assistant Project Managerany service levels that may hinder reaching productivity/On time goals
- Analyze the previous day’s production reports and weekly trends to incorporate improvements into future plans
- Support a collaborative work environment through continuous communication and relationship building
- Interviews applicants
- Relay to the Dispatch Manager any service levels that may hinder reaching productivity/On time goals
- Driver and Freight Handler Management
- Coordinate Dock Operation and Driver/Freight Handler scheduling
- Ensure quality freight handling procedures are followed
Qualifications for dispatch supervisor
- 2+ years of supervisory experience in transportation or related field
- Prior exposure to fleet maintenance and automobile transport issues
- Bachelor's degree (B.A or B.S.) from a 4-year college or University
- Must possess leadership skills to teach, coach, mentor and motivate direct reports
- Must demonstrate good time management skills with the ability to organize and manage multiple priorities
- Must have the ability to set, manage and meet goals & deadlines