Dispatch Manager Job Description
Dispatch Manager Duties & Responsibilities
To write an effective dispatch manager job description, begin by listing detailed duties, responsibilities and expectations. We have included dispatch manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Dispatch Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Dispatch Manager
List any licenses or certifications required by the position: FAA, FULL, NI, EMD, EMT, PMP
Education for Dispatch Manager
Typically a job would require a certain level of education.
Employers hiring for the dispatch manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Graduate, Graduate Education, Business, Technical, Guidance, Management, Engineering, Fire Science, Forestry
Skills for Dispatch Manager
Desired skills for dispatch manager include:
Desired experience for dispatch manager includes:
Dispatch Manager Examples
Dispatch Manager Job Description
- Conduct needs assessment based on existing technology implementation structure and staff performance to interface with Boulder Regional Emergency Telephone Authority (BRETSA) quality of service requirements
- Develop and sustain knowledge of BRETSA and its intended direction based upon the county needs and technological advances
- Strong computer skills, including the ability to type at least 35 words per minute
- Strong verbal and written communication skills, including knowledge of the English language
- Excellent critical thinking and memory recall skills
- Strong multi-tasking, prioritization and reasoning skills
- Responsible for FAR’s and Operations Specifications alignment and compliance of IOC, corporate goals such as Right Start dependability and objectives with regard to flight operations
- Responsible for coordinating, communicating, and administering Flight Dispatch policies
- Be primarily responsible for the operation of the print room dispatch service
- Supervise the team in the operation of the print room dispatch service, including the operation of automated dispatching equipment
- Drive a culture of urgency and on-time, service delivery
- Drive close collaboration and partnership with stakeholders, customer service, sales, IT, HR, Training, Communication, Labor, and HQ partners
- Establish and manage an ongoing governance structure for daily dispatch
- Partner with all levels in the organization to drive service delivery on due date
- Communicate with key stakeholders to secure continuous organizational commitment and alignment
- Evaluate and analyze dispatch processes to identify areas for improvements
Dispatch Manager Job Description
- Prioritise work ensuring that deadlines are met by the team and the highest standards achieved
- Support team members in ensuring daily targets are met
- Resolve despatching errors in a timely and efficient manner causing minimal disruption to the service
- Provide flexible support to ensure adequate cover at peak operating times to meet deadlines and provide cover at weekends when necessary
- Produce of monthly statistics
- Ensure adequate stationery stocks are retained
- Work closely with Field (SGS/HBS/HPS) and GSRC Team Leads to understand and direct performance to goals in all supported offerings/projects
- Manage all personnel through the performance management process, including timely performance appraisals, regular feedback on goals performance (including monthly scorecards), coaching, and personnel/process actions
- Work with GSRC (and sometimes Sales and Marketing groups) to understand potential new customers, offerings, and understand what is needed to deliver to goals
- Understand strong points of Quality Management process (HOS), and follow principles of standard implementation framework (Accountability meetings, Standardized Work, Visual Management, TPM, Design for Flow, Continuous Improvement, 5S, Built in Quality, Set up Change Over Reduction, Communication Plan adherence)
- Ensure quality of the overall scope of processes/programs through constant monitoring, control and auditing of the various initiatives
- Ensure early identification of issues, determining potential resolutions, obtaining the appropriate resources, communicating status, tracking and resolving them in a timely manner
- Responsible for proactively creating strategies for risk mitigation and contingency planning, transition, change and program management
- Minimum 1 - 2 years of requisite experience
- Computer literacy skills, experience and aptitude with computers, databases and logical systems
- Demonstrates ability to manage a virtual workforce and communicate via non-traditional means
Dispatch Manager Job Description
- Work with GSRC Manager to ensure understanding of actions needed to meet budgetary requirements of the department and deliver to plan
- Schedule and maintain regular communications with leadership of supported functions (Example HPS, HUS Projects, HTSI, HBS Branches)
- Schedule available drivers to determine the best fit scenario in conjunction with each driver’s hours of service, vacations, meetings, physicals
- Maximize all loaded miles
- Execution of day to day management and operational tasks supporting rapid expansion of the concept
- Manages subordinate staff
- Assists with technical direction and guidance to others regarding approved processes, tools, technology and skills for departmental success
- Develops operational goals, objectives, and related metrics to ensure alignment with company vision/strategy and LRBP
- Participates as a technical advisor as required in company proposals and projects
- Ensure dispatchers assign will-call and same day trips to available and appropriate
- Works with minimal supervision and can confidently execute his / her authority to capacity management decisions
- Creative thinker with structured problem solving skills
- Manages with data and emotional intelligence
- Acts with urgency to anticipate and respond to issues
- 5 years experience in management of high performing service delivery group with at least some technical support requirements
- Leadership skills and Accountability
Dispatch Manager Job Description
- Monitor Athena systems and submit proposals and evidence to the Client before month end deadline
- Maximize resource utilization and interoperability of resources across processes for prioritization and planning of work
- Initiate new or enhanced business process flows andor technology to increase productivity
- Partner with Field Service, Operations, Resource, and CAC Managers to set realistic and effective scheduling objectives
- Manage the interactions between the Operations and Dispatch groups, such as Service, Maintain, Construct and Asset Strategy
- Define & Standardize processes and drive centralization of Scheduling and Dispatch Operations functions
- Participate in the development and execution of Corporate goals, initiatives, budgets, variance analysis
- Direct administrative duties including the generation and maintenance of dispatch and tech schedules, regulatory filings and compliance tracking of mandated work
- Utilize available technology and encourage its use by supervisors, dispatchers
- Manages and provides guidance to staff in various work locations in an effort to drive performance towards common goals and objectives
- Three or more years’ experience in US Military Executive Airlift
- Experience with Flight Dispatch highly desired
- 1 to 3 years related experience including dispatch, customer service and supervisory duties
- Able to proficiently use Microsoft Office products (Word, Excel, Access, PowerPoint)
- Proficient in use of mobile devices
- Ability to lead and coach others while effectively planning and assigning work
Dispatch Manager Job Description
- Develops and oversees reports to manage employee performance to ensure efficient resource utilization
- Provides direction and guidance to ensure appropriate emergency response to outages and gas distribution issues
- Coordinates the implementation of the EOP for Gas Operations
- Communicates with appropriate compliance and regulatory groups to ensure regulatory obligations are met
- Cultivates positive business relationships throughout the CNP organization and between key external partners
- Creates and oversees departmental budgets to include developing business cases and budgets for technology related costs to create, maintain and enhance dispatching tools leading to greater efficiency
- Interacts politely on the phone with customers who request changes to their account data, or deliveries not readily schedulable or various questions that may arise
- Be responsible for the overall operations of all pitstops
- Maintain pitstop handover within a limited timeframe across all pitstops
- Coordinate with Planning team for the placement of vehicle at client locations
- Has a significant goal to maximize fieldwork performance and improve technical productivity, reducing operational cost while ensuring a great customer experience
- 10 years of experience within Road Freight
- Strong people management, coaching, and mentoring skills
- Minimum 3 years Dispatch experience at a 14 CFR 121 Carrier required
- International/ Flag experience preferred
- Experience using Articulate Storyline and/or iSpring software preferred