Digital Supervisor Job Description
Digital Supervisor Duties & Responsibilities
To write an effective digital supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included digital supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Digital Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Digital Supervisor
List any licenses or certifications required by the position: CXM, TOGAF, SEM, SEO
Education for Digital Supervisor
Typically a job would require a certain level of education.
Employers hiring for the digital supervisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Marketing, Advertising, Communications, Applied Mathematics, Business, Management, Computer Science, Digital Marketing, Technology, Education
Skills for Digital Supervisor
Desired skills for digital supervisor include:
Desired experience for digital supervisor includes:
Digital Supervisor Examples
Digital Supervisor Job Description
- Receives purchase orders for production of master film product, discusses the purchase order with client(s) to ensure understanding of clients’ needs
- Review production schedules, estimates, costs and billings to ensure schedules and budgets are met, and cost controls adhered to
- Managing a team of account managers to support them in the execution and troubleshooting of digital campaigns
- Participate in client presentations with sales, traveling to clients when needed
- Up-sell and renew existing campaigns/clients, focusing on retention and growing business
- Work with sales team and other departments to lead in the presentation of client proposals and reporting calls
- Develop and present campaign results to clients and represent client feedback internally to drive opportunities to better align with customer needs across future opportunities
- Scope opportunities through partner kick off calls with sales and clients as needed
- Working with management team to assist clients through full campaign life cycle from planning through reporting
- Responsible for overall client satisfaction and communication
- Marketing/Agency internship experience is preferred
- Experience with Avid and Final Cut Pro
- Experience with encoding, database management, quality control, IT Support, and Help Desk Support
- Conduct analysis of delivery pacing and audience insight reviews for MediaMath campaigns identifying client’s best targets
- Previous experience in post production/digital intermediate
- Knowledge of post production services equipment & processes necessary
Digital Supervisor Job Description
- Ability to establish and maintain effective relationships interdepartmentally outside the team
- Assist client teams in managing Xaxis relationship
- Be proactive in following up on client team requests with a key awareness of client deadlines
- Be capable of working successfully within a team independently
- Oversee the direct to consumer execution of digital and offline projects and programs from conception through execution to ensure strategic alignment remains intact
- Identify key opportunities for growth
- Accountable for oversight of editorial calendar development across multiple TV shows, a team of community manager(s) and copywriters
- Partner with copywriters, UX, and developers to execute creative
- Act as a “digital go-to” across agency teams and clients, providing thought leadership and big thinking, and triaging issues as needed
- Assist the manager in driving change in Customer Experience team through managing non-voice channels including emails and social media and other channels moving forward
- Database management skills strongly preferred
- Ensure key information is provided to team regarding client issues, internal agency issues, changes in account status
- Bachelor’s degree in Marketing or related field, or equivalent training and/or experience
- DSP, SSP, and DMP knowledge with heavy emphasis on segmentation and tracking users across segments - hands on experience with any a plus
- Problem-solving nature and deep curiosity
- Knowledge of online business marketing metrics (Impressions, Clicks, Click-Through Rate, Conversions, CPC, ROI, Cost per Acquisition) is a must
Digital Supervisor Job Description
- Review and streamline existing processes to ensure optimal efficiency.Generate and analyse reports
- Disseminate new information to the team and update resources as needed
- Manage and handle escalation of cases by the Customer Experience Associates
- Review feedback and suggestions from customers and share with the relevant stakeholders
- Handle staffing requirements, manage rosters and team attendance
- Assist in hiring and training staff
- Engage, influence and support staff in the course of their daily work
- At least 3 years of service experience
- Experience in leading a team in Call Centre/Customer Service environment
- Able to work 24/7 shiftsAttentive to detail and accuracy
- Fundamental understanding of media tools syndicated tools
- Ability to delegate and oversee Associates and Specialists workload
- Solid experience or knowledge in digital marketing
- 3+ years of online marketing, online public relations, and/or social media campaign work experience in a B2B environment
- Strong organizational, time management, communication, process orientation and problem-solving skills with multiple team /clients/vendors/projects
- Ability to interact effectively with internal partners, at different levels of the organization
Digital Supervisor Job Description
- Have a positive disposition and optimistic
- Integrate within the strategic planning teams to help centrally manage negotiations/rate tracking/planning costs/benchmarking/ budget management across Church & Dwight
- Negotiate/demonstrate better pricing, efficiencies, and impact by consolidating buys across sites and the Church & Dwight portfolio of brands
- Help manage the Xaxis relationship
- Handle issue resolution, recommend process improvements, and oversee client budget in conjunction with strategic planning teams
- Workflow management and key project and meeting management
- Reporting amd Drive for value add in reporting
- Develop strategies for a friction-free path to purchase that improves conversion for new and repeat customers
- Support day-to-day operations of eCommerce and non-eCommerce websites, tablet and in-store digital
- Coordinate with Marketing to create content versioning / targeting and location of onsite marketing
- Passion and self-motivated
- Knowledge of web pages codes such as HTML and XHTML, CS5, Javascript, Actionscript, Coldfusion, Net, Flash, or code-generating programs, such as Dreamerweaver and Visual Studio would be a plus
- 4 year degree, preferably in a quantitative field (Statistics, Economics, Mathematics, Physics)
- 2+ years of experience using self-service DSPs
- Sizmek ad serving experience a plus
- 4+ years' experience in media planning/buying with an emphasis in digital media
Digital Supervisor Job Description
- Drive a website testing and optimization strategy and execute test plans to improve business outcomes
- Prioritize and evaluate results from A/B and multivariate tests to iteratively improve conversion rates, revenue per visitor and AOV
- Analyze web metrics and customer activity to understand barriers to conversion and identify opportunities for improvement
- Develop recommendations to improve traffic, customer engagement, site experience, conversion and retention
- Analyze and interpret website KPIs and develop recommendations for improving the end-to-end digital customer experience
- Supervise the day to day execution of all digital marketing campaigns
- Partner with the digital agency to deliver all required creative assets, created by the Brand Creative team
- Coordinate with Brand Creative to ensure all creative content is aligned with Digital Marketing Strategy and delivered to agencies for execution
- Maintain a pulse on audience trends and assists in generation of new audiences to test in digital marketing campaigns
- Monitor campaign pacing to ensure delivery against budgets
- Thorough knowledge of Videography
- The qualified candidate must also possess strong written, oral communication and presentation skills public speaking experience
- 4+ years of prior digital planning experience desired
- Experience with Microsoft Office, PowerPoint, Word, Outlook
- Avid TV watcher
- Demonstrated ability to delegate and accurately judge and edit the work of others