Desktop Technician Job Description
Desktop technician
provides daily support and troubleshooting assistance for Mac, Windows, A/V, mobile, and networking environments.
Desktop Technician Duties & Responsibilities
To write an effective desktop technician job description, begin by listing detailed duties, responsibilities and expectations. We have included desktop technician job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide support for network printers
Respond to and resolve help desk requests in person, by telephone, or through email
Effectively prioritize service requests and projects to minimize end-user work interruption
Install, configure, and maintain software, hardware, peripherals, phone, A/V, and other multimedia equipment
Troubleshoot and resolve hardware, software, printing, network, phone and A/V problems
Escalate support issues to appropriate tech department colleagues as needed
Maintain timely and accurate help desk request records using ticketing system
Perform preventative maintenance on computer systems and other equipment
Arrange for equipment repair on computer systems and peripherals
Maintain timely and accurate inventory records for all technology hardware, software, and A/V equipment using inventory management systems
Desktop Technician Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Desktop Technician
List any licenses or certifications required by the position: ITIL, II, IAT, CISSP, MCSA, MCDST, OEM, FSP, V3, PMP
Education for Desktop Technician
Typically a job would require a certain level of education.
Employers hiring for the desktop technician job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Education, Computer Science, Technical, Associates, Information Technology, Computer, Technology, Information Systems, Communication, Engineering
Skills for Desktop Technician
Desired skills for desktop technician include:
Computer hardware
Networking principles
Printers
C++
Java
Windows/MAC OS with the ability to carry out root cause analysis
Data communications networking
Local and wide area networking
Cisco switches and routers
IP networking
Desired experience for desktop technician includes:
Manage consumables inventory
Set up and coordinate A/V needs for special events (which sometimes occur outside of the normal working hours)
Perform other projects/tasks assigned by the Director of Technology
Mobile device support iOS/Android/BB10/ experience with provisioning service and coordinating with carriers
Serve as a technology expert on current supported devices future options
Familiar with Microsoft based products (Microsoft Certifications preferable)
Desktop Technician Examples
1
Desktop Technician Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of desktop technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desktop technician
- Ensure all LANDesk requests are updated with due dates and completed within the stated timeline
- Provide Level 2 support to the client base / Helpdesk Support team
- Assist and manage day-to-day requests using Trackit, our support request system
- Maintain and support various client technologies, such as workstation hardware and software, mobile device installations
- Cater to various on sites’ audio-visual needs, including set-up, testing and maintenance
- Help to identify and proactively solve problems
- Send / receive equipment (computers, monitors, IP phones)
- Go above and beyond to offer an exceptional level of customer service
- Troubleshoot desktop hardware, software, and mobile devices
- Support all audio visual technologies during special events and meetings
Qualifications for desktop technician
- Minimum 2 years experience working in an enterprise IT environment
- Experience installing and supporting desktop/laptop hardware and operating systems including Windows 2000/NT/XP/7
- Experience creating user accounts in Windows and MS Exchange
- Experience using infrastructure services including Active Directory, Group Policy, and working knowledge of IP-based networking
- Ability to create user accounts in Windows Active Directory
- Experience in Virus/Malware detection and filtering products
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Desktop Technician Job Description
Job Description Example
Our innovative and growing company is looking for a desktop technician. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for desktop technician
- Maintain local network hardware and become familiar with the infrastructure
- Occasionally be available to work off hours to accommodate the customer during planned projects or to address unplanned technical difficulties
- Migration from Windows 7 to Windows 10
- Train and advocate IT and Security best practices and standards to studio employees
- Deliver technical and IT training to studio employees when required
- Actively identify and communicate areas of improvement to his or her manager
- Maintain high levels of customer satisfaction within the studio and its regional partners
- Coordinates resources to solve problems
- Diagnose problems, troubleshoot and repair computer equipment and peripherals
- Upgrade and configure computer equipment as necessary
Qualifications for desktop technician
- Knowledge in Aptos register software is preferable
- Ability to provide help desk support for standard software packages including MS Office products, virus software, PC anywhere and web browsers
- Experience with desktop remote control software (Dameware,LANDesk, and MSRA)
- Undergraduate degree in a computer science related fieldand/or equivalent work experience required Understanding of domain/corporate ITenvironment including PC/Laptop setup and multi-function printing, including intermediateknowledge of network technologies (LAN, WAN, wireless) and VPN clients (Cisco)
- Commonly used Enterprise support applications including Bomgar, Remote Desktop, command shell
- Quickly discern temperament and urgency in another person’s communications while exhibiting self-confidence and maintaining their poise when confronted by upset clients Ability to effectively manage client’s expectation
3
Desktop Technician Job Description
Job Description Example
Our company is searching for experienced candidates for the position of desktop technician. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for desktop technician
- Complete any required documentation in a timely fashion
- Perform other duties as assigned to assist in meeting company objectives
- Take repair responsibility as determined by Service Manager
- Responsible for security of any client data
- Update ticketing system and other data repositories
- Provide administrative reports and documentation as required
- Assist others with adds, moves, and changes within the offices, including any project work requiring a change in a PC or laptop
- Maintain software-testing environment for new security patches, Windows updates
- Assigned tickets, go through the tickets
- Then handle the tickets- hardware & software
Qualifications for desktop technician
- Phone/iPad/Windows mobile device support
- Punctuality (starts on-time), meets deadlines, set appointments, meets appointments
- Knowledge of Insurance and/or Banking industries helpful
- Must be able to lift, push or pull 25 pounds or more and be able to bend, kneel and work with arms raised for prolonged periods
- Available to work Full-time Monday through Friday - 40 hours a week
- Good communication with all levels of associates, clients and company
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Desktop Technician Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of desktop technician. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for desktop technician
- Build, deploy, and troubleshoot workstations in an office/manufacturing environment
- Use and help establish work processes
- Document all work requests and resolution actions taken in issue tracking tool
- Escalate unresolved issues to appropriate technical support groups
- Work with customers to develop strategy for projects
- Provide after-hours support for critical issues
- Installs, configures, and maintains network related hardware, software and supporting systems
- Performs routine maintenance and troubleshoots production issues both on-site and remotely in response to on-call duties and/or preventative maintenance
- Maintain DMDCW's VMware virtual environment, create, manage & retire
- Providing hands-on desktop support to end users
Qualifications for desktop technician
- PC Troubleshooting and Support (Windows 8, 10, OSX) experience
- Microsoft Applications troubleshooting and support experience, including Office 2007-2016 products
- Mac Troubleshooting and Support experience
- Experience in an enterprise print management operation with emphasis on printer setup and troubleshooting
- Excellent verbal and written skills, encompassing complete understanding on the English language with exceptional communication skills
- Ability to write/edit reports, business correspondence, and procedure manuals
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Desktop Technician Job Description
Job Description Example
Our innovative and growing company is looking for a desktop technician. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for desktop technician
- Support for standard applications including Office, web browsers, Cisco Jabber
- Administering, maintaining and supporting end user PCs and laptops to preserve system integrity (Lenovo, Mac, Dell)
- Image and develop end user hardware that meets end user requirements
- Develop and deliver quality requests/solutions that meet/exceed client requirements, which include timely response and completion of second level end user incidents and Service Requests that are over and above the responsibilities of the Service Desk
- Ownership in assessing impact of system upgrades and provide recommendations to the Service Desk/Desktop Senior Manager
- Use Altiris system management tool to deploy software enterprise wide as required
- Familiarization with CC Apps/Environment in a support capacity
- Provide Printer, Audio, Visual Support & Wireless Support
- Assist in developing long-term strategies and capacity planning for meeting future desktop technology requirements
- Utilizing online knowledge-bases, proactively research and evaluate documented resolutions and analyze trends for ways to prevent future problems
Qualifications for desktop technician
- Awareness of Infrastructure technology, such as Active Directory, LANs, TCPIP, VPN’s, Linux / Unix would be beneficial but is not essential
- Excellent technical knowledge of PC and MAC hardware
- Extensive equipment support experience with iPad, iPhones and Androids
- Working technical knowledge of current protocols, operating systems, and standards, including TCPIP
- Experience with IBM Client Access for iSeries/AS400
- Active Directory usage