Delivery Services Manager Job Description
Delivery Services Manager Duties & Responsibilities
To write an effective delivery services manager job description, begin by listing detailed duties, responsibilities and expectations. We have included delivery services manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Delivery Services Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Delivery Services Manager
List any licenses or certifications required by the position: ITIL, PMP, PMI, CISSP, CISA, CPA, PRINCE2, CBA, CLSA, CSSA
Education for Delivery Services Manager
Typically a job would require a certain level of education.
Employers hiring for the delivery services manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Business, Engineering, Technical, Education, Technology, Management, Information Systems, Information Technology, MBA
Skills for Delivery Services Manager
Desired skills for delivery services manager include:
Desired experience for delivery services manager includes:
Delivery Services Manager Examples
Delivery Services Manager Job Description
- Guiding resources (consultants, project managers ) assigned to delivery activities in achieving their project commitments
- Create strategy and execution plan to meet our goal and market need
- Managing complex deal at the presales phase
- Work with Field team and sales for Go-To-Market plan
- Delivery management of on-going project
- Maintain P/L
- Successful engagement execution on large complex programs to achieve on time, on budget and on expectation delivery
- Delivering programs of work within the constraints of a scope, schedule, feature, functionality, and budget
- Cost and schedule performance utilizing Earned Value Management System (EVMS)
- Establishing a strategy of continuous risk management that enables proactive decisions and actions throughout the program life cycle
- Collaborate with peers in Europe and India IOT based teams in setting both tactical and strategic direction
- Network Service Delivery
- Degree holder in IT, Computer Science or related
- 8 years of relevant experience in managing large scale project in telecommunication industry, preferably in MNC or System integration Company
- With 5 years solid experience in Project Management in IP Network, System Integration and Data Centre Services
- Holder of PMP, PRINCE or PRINCE2
Delivery Services Manager Job Description
- Gather Remote Access requirements
- Follow and maintain all procedural compliance
- Engagement coordination
- Add-on Sales
- Remote Access requirements
- Transition services management
- Supporting the design and development of the infrastructure and applications in Inland Services that will deliver the functional and non-functional business requirements from transition through to end state
- Supporting the definition of project scope, requirements and timescales with key Inland Services stakeholders
- Understanding all projects affecting Inland Services and their interactions to identify and proactively manage any dependencies and/or conflicts
- Planning and overseeing the successful deployment of new and changed functionality into Inland Services, including developing existing technology and end user capabilities
- Experience with Learning Management Systems (Blackboard, D2L, Canvas, Sakai, or Moodle)
- Customer-facing soft skills
- Proven ability to create documentation for production specifications
- Ability to learn technology quickly and effectively train others
- Knowledge of various support tools (i.e., SharePoint, Jira, BaseCamp)
- Capable of prioritizing, organizing, and managing several ongoing tasks with minimal supervision
Delivery Services Manager Job Description
- Participate on appropriate cross functional forums to influence project delivery methodology, policy, process, and procedure
- Defines and oversees the Consulting Services delivery practice objectives, including the hiring and development objective of resources, relationships and development objective of partner resources to ensure business demands are be able to be met
- Manage a team of 15-20 permanent employees team of external consultants
- Actively manage the resource capacity (availability and constraint) of assigned PM team
- Monitors and reports on service delivery metrics and overall performance
- Coordinates planned changes with customer service, change management, and operations
- Maintains relationships with technical teams, IT, and business partners
- Communicates major service outages/escalations
- Manages service teams to ensure delivery performance
- Ensures service delivery through SLA achievement and customer service by working closely with account management
- Understanding of industry standard technologies and specifications (i.e., LTI, QTI, Common Cartridge, API, ) and industry standard development and production processes
- General knowledge of K-12 emerging internet-based technologies
- Flexiblity, resourcefulness, and strong attention to detail
- Enjoys working in a high-energy, team-based environment
- Deals effectively with change in a fast-paced environment
- Able to function with ambiguity
Delivery Services Manager Job Description
- Executes on continuous improvement initiatives across the Delivery Team
- Optimizes resources and staffing in team for efficiency and maximum productivity and utilization
- Collaborates with other GEO Delivery Managers to support consistency, resource sharing and optimization to achieve performance results and metrics
- Develop, align, and implement business plans specific to the Consulting and Delivery Business unit
- Manage day to day operations of Remote Monitoring Service Delivery
- Responsible for portfolio management activities
- Manages and mitigates risks associated with project delivery
- Identifies and assigns project managers to client engagements
- Overall accountability for the profitability of the projects within their portfolio
- Serves as an advisor and resource to project management staff
- Segmentation Marketing experience a plus
- Data analytics and report creation experience
- Business review presentation experience
- Firm understanding of ITIL processes and how they relate to a tier 1 helpdesk
- A general understanding IT technologies
- Experience in Managing Upward - Communication
Delivery Services Manager Job Description
- Prepare reports for Sales Leadership
- Ensure application of adequate quotation CM level and price control policies for required business profitability
- Support Sales in conducting price/technical negotiations
- Achieve a hit rate as high as possible on submitted quotations
- Maintain quotation tools and quotation databases with most updated cost information in order to secure accurate calculation
- Opportunities to use your skills and knowledge totransform the way we do business
- Service Design and Maintenance
- Collaborates with Senior Management and his/her global peers in the planning and implementation of standardized infrastructure
- Ensures proper reporting for audits, changes, incidents, and Project Management
- Is responsible PMO for infrastructure projects
- Identify and translate the customers’ learning needs into a defined and customised learning solution (including gaps)
- Use customer feedback to continoiusly looking at expanding ALS service catalogue
- Follow the Change Request process for chargeable services, comment regularly on agreed scope, progress, issues, time to market and reasons for any delay in delivery
- Proven ability to assess training needs and build impactful learning programs
- Travel industry, Airline Industry, Hotel Industry, Rail Industry
- Strong track record of successful program management, project management and process management, including design, delivery, assessment, analysis of training needs and measurement