Delivery Operations Manager Job Description
Delivery operations manager
provides ongoing assessment of systems and processes and modify them accordingly, assessing the use of technology applications as solutions.
Delivery Operations Manager Duties & Responsibilities
To write an effective delivery operations manager job description, begin by listing detailed duties, responsibilities and expectations. We have included delivery operations manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Implements recruitment, staffing, and retention strategies that support business objectives, improve employee and business performance, and gain a return on investment for the business
Provides direct supervision and leadership to Coordinators and Recruiters
Ensuring that all assigned construction projects are properly staffed with the appropriately trained and skilled professionals needed to successfully provide the contracted services
Provide escalated support for problems and issues
Select, develop and build local teams by recruiting resources, defining staff development areas and programs and providing ongoing feedback, training and development
Manage external production partners to deliver efficiencies and quality of execution
Manage resource planning, identify gaps and forecast for future demands
Manage documents, libraries and toolkits and manage achieve project history
Project allocation to team members and may also be responsible for your own portfolio of studies
Support the on-going rolling five-year strategy for Distribution across the global DC network, delivering our philosophy of being better for customers, more flexible and responsive for stores and business needs
Delivery Operations Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Delivery Operations Manager
List any licenses or certifications required by the position: ITIL, PMP, CAPM, ISO, SAFE, LEAN, V3, BCP, SDO, TOGAF
Education for Delivery Operations Manager
Typically a job would require a certain level of education.
Employers hiring for the delivery operations manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Engineering, Business, Computer Science, Technical, Management, MBA, Finance, Business/Administration, Education, Project Management
Skills for Delivery Operations Manager
Desired skills for delivery operations manager include:
Transportation systems and processes
Productivity standards and technology
Personal computer applications
Productivity standards
Technology
Business processes
Latest SAP Products portfolio and it’s roadmap
Procurement
Roles and system solutions in the organisation areas of Finance
Costs
Desired experience for delivery operations manager includes:
Your advanced process design and improvement skills
You are comfortable with complexity and ambiguity
Your ability to quickly adapt and learn new functional areas and products
Your experience with analysis methodologies (service models, financial models, work & process flows, data flows)
Your advanced financial modeling / business analytics skills
You have computer skills including the use of Visio, Excel and PowerPoint
Delivery Operations Manager Examples
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Delivery Operations Manager Job Description
Job Description Example
Our growing company is hiring for a delivery operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for delivery operations manager
- Oversee tracking, recording and reporting on the print mail process ensuring delivery of regulatory documents
- Provide guidance, coaching, and training within the LEAN framework (coaching sessions, sit withs, problem solving sessions, huddles, ..)
- Prepare and conduct performance appraisals and annual reviews for team
- Communicating Associate performance feedback through 1-on-1 coaching and feedback sessions, completing performance appraisals, identifying and making available additional training and support based upon individual team member development needs and goals
- Motivating and inspiring team members, both on an individual and team level, with regards to achievement of corporate, business unit and personal goals
- Establish and maintain strong partnerships with external print and mail vendors responsible for the delivery and regulatory compliance of statements, confirmations, tax and prospectus documentation
- Actively analyze vendor performance through daily interactions and quarterly business reviews with the vendor and monitoring service levels and quality
- Lead and manage the establishment of vendor guidelines and practices
- Educate others on the complexity of the regulatory document process and potential impacts to end clients and the firm
- Cross train with Document Manager to include document management and document vendor management
Qualifications for delivery operations manager
- Manages customer changes requests and other new requirements
- The Operations Delivery Manager role for Finance comprises additional respsonsibilties above and beyond the requirements of a normal team leader role
- Bachelor’s Degree or equivalent required, plus 4 years of work experience in sales and operations
- Key to the role is to manage through others, fostering an environment of cooperation and respect
- Manage the planning, testing, execution, quality control and cost management of regulatory-related customer information
- Manager all applicable audits and reviews including but not limited to SRM’s SIG, SSAE16, E&Y, Internal audit, SEC audits and FINRA audits
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Delivery Operations Manager Job Description
Job Description Example
Our growing company is looking for a delivery operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for delivery operations manager
- Ensure that the relevant Service Manager is informed / updated as to project status and the need to establish a relationship with the Customer
- Measure implementation and follow-up of delivery operational tasks and projects
- Work with the CS Black belt to review & identify and resolve process inefficiencies
- Run and analyse the identified Customer Service reports customer service management reports, weekly and monthly management reports and team performance and use the results to deliver the business objectives
- Ensure adherence and completion of the O2C scorecard metrics
- Work closely with other team leaders within the BSC to ensure that overall operational objectives are met, ideas shared and lessons learnt
- Work across country within SPU to share best practices and standardize processes
- Develop a team environment that supports continuous improvements & promotes the BSC culture
- Experience with PPBE and finance full cycle
- Create and maintain key MIS reports being shared with clients and internal stakeholders
Qualifications for delivery operations manager
- Overall knowledge of the company’s multiple organizations, departments and operation functions
- Motivated and action-oriented individual with strong decision making skills
- Minimum of 5 years of operational experience in Delivery Operations
- Able to demonstrate awareness of business needs
- The initial focus for the post holder will be to support the CSM with developing and embedding the team in an evolving and dynamic environment
- Previous experience in retail support
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Delivery Operations Manager Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of delivery operations manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for delivery operations manager
- Work closely with the vendor to deliver monitoring and production controls services within the agreed service levels
- Acts as the first stage of escalation, should these services not be resolvable within the agreed service levels
- Provide project management/direction for Managed Service Providers’ initiatives, monitoring tool upgrades, monitoring tool performance improvements, monitoring tool enhancements/new functionality to address client requirements
- Responsible for process improvements and problem management processes as related to enterprise monitoring services
- Identify opportunities and build best in class program to ensure experience compliance with all frontline channels, mobile first, and digital
- Ensure that the FMO and FSO have clear objectives, and that strong internal relationships are developed with shared services (where applicable)
- Ensure that continuous improvement, speed of delivery, service performance and excellent customer experience are at the heart of all activity
- Continually promote CL1 both internally and externally as the single route for professional and specialist contract interim sourcing for government
- Owner of monthly, quarterly and annual financial targets including Revenue, Contribution Margin (CM), Cash, Past Dues and Op Margin (OM) while supporting Sales for customers in Nigeria
- Partner with the customer, sales/commercial and region in order to help develop and execute strategies for growing the Services & Offshore offerings, sales, and profitability
Qualifications for delivery operations manager
- Proven ability to deliver high quality products and services on tight schedule
- 3 years or more of Mail Operations Management (Print and Mail Manufacturing)
- 2 or more years of experience supervising electro-mechanical and Software Technicians is preferred, but not 100% necessary
- Strong ITIL mind-set
- Extensive experience in managing outsourced vendors offshore resource management
- Experience with operating with and managing a geographically and culturally diverse global team
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Delivery Operations Manager Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of delivery operations manager. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for delivery operations manager
- Provide hands-on leadership and vision to key stakeholders as it relates to the execution of volume forecast models, annual planning
- Lead site-wide performance through the assessment and management of key performance indicators, training, talent development and employee counseling
- Leverage thorough analysis of results and data to consistently seek ways to improve processes, systems, reporting, service and quality standards of the organization
- Perform Quarterly Business reviews in partnership with cross-functional Home Delivery partners and stakeholders
- Account for daily on-time delivery completion, driver performance, inbound trailer scheduling and unloading, and customer order delivery satisfaction
- Provide stellar customer service to our Galleries, Customer Service Teams and all other internal partners
- Maintain continuous interaction, engagement and open channels of communication with customers, partners and subordinates in a courteous and professional manner
- Own all facets of P&L management and accountability including monthly, quarterly and annual reporting to senior staff members
- Routinely audit all operational functions to ensure adherence to outlined SOPs
- Retain oversight of daily cycle counts to ensure inventory accuracy of all products passing through location
Qualifications for delivery operations manager
- Create operations playbook and integrate into business for consistent project review
- Create a governance forum for employees to voice concerns on project implementation and present those findings to Senior Leadership
- Build relationships with our customers to better understand customer goals and efforts
- Provide input to stakeholders on feature improvements, customers business challenges, and what keeps our customers happy, and what makes them churn
- Track, process, and analyze surveys on feature improvements, customer business challenges
- Work collaboratively with the marketing, product, sales, and customer support teams to develop and promote new initiatives
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Delivery Operations Manager Job Description
Job Description Example
Our growing company is looking to fill the role of delivery operations manager. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for delivery operations manager
- Ensure that operational service delivery and service support meet agreed customer requirements
- They will also manage the client relationship ensuring customer satisfaction
- Support high volume delivery pipeline, scheduling, and actively set individual and team targets
- Supports pacing goals for the team and ensuring goals are achieved for the center
- Supports recruitment and interviewing of candidates who possess the skills necessary to help achieve delivery goals
- Assist training and coaching team members to consistently develop strong customer support
- Design, develop and deliver innovative solutions that focus on the holistic management of operational capability across all functions and contracts
- Analyse requirements and develop scope and options for continuous operational improvement
- Develop scenario based capability modelling and simulation
- Ensure that the delivery of new capability is compatible with the realisation of benefits and business outcomes
Qualifications for delivery operations manager
- Knowledge of Project Management techniques (PMP certification preferred) as applicable to equipment manufacture, field services and service equipment
- Responsible for controlling all relevant paperwork relating to IST trades for International Gas (IG), Metals and CSO contracts
- Technical datacenter certifications a plus
- Finance (5 yrs.)
- Management ( 5 yrs.)
- Experience managing inventory flow and delivery logistics customer-focused staff is critical