Senior Delivery Manager Job Description
Senior Delivery Manager Duties & Responsibilities
To write an effective senior delivery manager job description, begin by listing detailed duties, responsibilities and expectations. We have included senior delivery manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Senior Delivery Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Senior Delivery Manager
List any licenses or certifications required by the position: PMP, ITIL, PMI, CMS, AWS, ITSM, V3, PSM, SMC, LEAN
Education for Senior Delivery Manager
Typically a job would require a certain level of education.
Employers hiring for the senior delivery manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Business, Technical, Education, Project Management, Management, Technology, Information Systems, MBA
Skills for Senior Delivery Manager
Desired skills for senior delivery manager include:
Desired experience for senior delivery manager includes:
Senior Delivery Manager Examples
Senior Delivery Manager Job Description
- Collaborates with delivery organization on cost management, quality and productivity improvement
- Stays informed on the latest industry news, trends, products, services, competitors and relevant existing and emerging technologies that may impact present and future account performance
- Minimum 5-7 years of advanced data processing and quality assurance experience
- Recognizes potential conflicts, exposes disagreements, and helps resolve issues/problems
- Takes actions and/or switches to alternate strategies in order to achieve goals
- Extended workday hours may be required to complete deliverables
- Displays tenacity for getting things accomplished with the appropriate level of guidance and sense of urgency
- Ability to demonstrate thought leadership in how data should be used
- Participating in developing a strategic vision for the client
- Manage service improvement initiatives and activities to ensure optimal service execution
- 7+ years of Project management, project plan using MSP, Stakeholder management, Steer Co presentations, etc
- 5+ years of Financial banking experience, change management function, compliance regulations and financial products
- Banking knowledge, knowledge on Customer/Product Origination Processes for Retail/Commercial products and Systems is needed
- Integration of DAR assessments into the EPMO methodology and processes to identify candidate projects, conduct assessments, produce recommendations and track actions
- Work with clients to deliver comprehensive standard network solutions that meet/ exceed client objectives for new and existing systems / applications
- Research and innovate related to the network delivery lifecycle – building/provisioning, maintaining, sustaining and decommissioning of network technoloyg
Senior Delivery Manager Job Description
- Enhance India office credibility
- Actively participate in various management and oversight committees (e.g., SDOC, SDLT, Risk Focus Group, NSWG)
- Coordinates systems analysis and application/process development activities through direct and indirect staff
- Preparing proposals (both written and powerpoint)
- Developing QA and testing solutions including technical approach, delivery approach, financial model
- Oral presentation of proposals and SOWs to senior management and Cx level clients
- Oral presentation of testing capabilities and solutions to clients and prospects
- Service and relationship enhancements based on feedback identified in customer conversations, survey results, governance discussions, and other interactions
- Directing internal team efforts to convey a clear message in a timely manner in response to customer requests
- Comprehensive understanding of the customer’s operations and operational structure in order to assist with operational and sales related activities
- Ability to balance strategic objectives with practical execution that provides business driven benefits for consumers
- Experience developing data delivery architectures, strategies, and roadmaps to successfully implement them
- Experience analyzing inter-relationships between various domains of enterprise information including master data, meta data, operational data, unstructured data and analytical data
- Experience communicating to all levels within an organization, including Senior Leaders
- Knowledge of SSRS & Sharepoint reporting capabilities
- A relevant degree and ITIL qualification
Senior Delivery Manager Job Description
- Projects/ Programmes are delivered on time, at agreed cost and quality, and meet operational resilience requirements at an affordable long-term TCO
- Business satisfaction scores confirm delivery to expectations
- Colleague Engagement Index
- Work with engineering teams to define a uniform agile release process, manage dependencies with other technical teams, maintain high quality standards and ensuring clear understanding of program scope as defined by the business requirement and budget process
- Responsible for assuring delivery timelines through proactive assessment of dependencies, monitoring of progress and ensuring resource alignment
- Ensure all key leaders receive timely communication regarding progress of assigned engineering initiatives and releases
- Maximize testing resources to expedite delivery without compromising quality by expanding the automated testing capabilities of the team
- Identify and manage Day 2 operational risk areas, and create risk response and mitigation plans and escalate issues as required to appropriate technical leaders and business owners
- Take ownership of assuring a reliable and bug-free experience through a comprehensive view of the end to end systems and data that power the mobile application platforms
- Participate in bids
- Ability to work collaboratively with various Business Partners internal and external technical teams
- Strong experience with and knowledge of Microsoft Office, SAP, SharePoint, VISIO and Microsoft Project
- Practical account management and business development experience
- Knowledge of service delivery management domain
- Relevant PMI certification would be an asset, but not mandatory
- Previous risk management and compliance management desirable
Senior Delivery Manager Job Description
- Number of QBRs delivered on-time
- Number of client initiated Delivery performance escalations
- Percentage of upsells for which the SDM identified and drove
- Percentage of contract renewals
- Management of the Salesforce.com developer team located in two countries
- Provide thought leadership in design for best in class solutions
- Manage complex integrations with multiple cloud and premise based technologies
- Management skills (3 – 5 years)
- Portfolio management & vendor management (2+ years)
- Experience as a Business Analyst is an asset
- Minimum of 2 years of experience managing infrastructure engineering/operations teams
- Minimum of 2 years of experience in IBM/AIX, Linux/X86, or related computing hardware and operating systems architecture
- Must have proven ability to motivate and direct teams to achieve results
- Excellent communication skills, both written and verbal, including good listening skills
- Excellent and practical experience of Project and Program delivery methodologies experience of establishing and managing ongoing Change teams and the associated Financials
- University degree or equivalent related work experience
Senior Delivery Manager Job Description
- Working with department heads within the investment support teams to identify and track key performance indicators
- Regular progress and status reports as agreed with the project management office
- Provide support for team members as needed
- Lead transition and ensure business as usual activities are maintained, and changes are effectively integrated into the business
- Formulate and draft business cases and investment appraisals
- Identify, manage and resolve risks and issues and initiate appropriate corrective action
- Define and ensure capability governance arrangements
- Report progress, prepare reports and give verbal briefs and presentations as required
- Align, plan and organise projects/programs to meet project's objectives
- Ensure allocation of resources and skills to projects/programs in priority order
- Working knowledge of databases such as Sybase, Oracle and Teradata
- 10+ years of professional project/program management experience managing increasing project size and complexity
- Industry certifications, including Agile (Scrum Master, ) traditional (PMP, ), are a strong plus
- Working knowledge of key technical concepts such as modern backend applications, cloud-based systems, web services and frameworks
- Up to date knowledge of Digital Solution Landscape with experience in Marketing Technology software (Loyalty/CRM etc) and Digital Content Management products
- Ability to influence and/or implement tools (Jira, Relay, ) and processes for efficient delivery of engagements out of India