Delivery Senior Manager Job Description
Delivery senior manager
provides excellent customer service to Oracle Cloud Operations teams reporting policy violations, potential incidents, and requesting secrity solution support.
Delivery Senior Manager Duties & Responsibilities
To write an effective delivery senior manager job description, begin by listing detailed duties, responsibilities and expectations. We have included delivery senior manager job description templates that you can modify and use.
Sample responsibilities for this position include:
Scope could include, for example, retail standards, front of house processes, back of house processes, in-store technology deployment, and BAU store support
The Senior Service Delivery Manager undertakes both commercial and service delivery management of large on-site deals for Outsourcing
Engagement with the JBWere Leadership team on all technology matters
Full accountability for technology thought leadership, managing project and change activities, and operational support of the JBWere platforms including management of critical incidents
Establish the processes to support delivery operational excellence
Completes capacity planning, prioritizing team workloads to meet deadlines, while managing and reporting the status on multiple priorities and deadlines
Helps define delivery management core processes and improvement opportunities
Monitors adherence to contractual obligations and ensures deliverables meet client contractual requirements and are consistent with client priorities, time frames, budget and quality standards
Develops and monitors InfoBase action plans, as needed, for client satisfaction to ensure effectively managed client relationships
Serves as initial point of contact for all InfoBase delivery capability issues
Delivery Senior Manager Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Delivery Senior Manager
List any licenses or certifications required by the position: PMP, ITIL, PMI, CMS, AWS, ITSM, V3, PSM, SMC, LEAN
Education for Delivery Senior Manager
Typically a job would require a certain level of education.
Employers hiring for the delivery senior manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Business, Technical, Education, Project Management, Management, Technology, Information Systems, MBA
Skills for Delivery Senior Manager
Desired skills for delivery senior manager include:
Business functions
Industry requirements
Organizational objectives
Technology
Continuous improvement
Processes
Reporting
Service delivery
Service operations
Oracle ERP Cloud
Desired experience for delivery senior manager includes:
Business of HR – Subject matter expert in the principles of adult learning, learning consulting, gap and needs analysis
Demonstrated success in effectively managing Executive Steering Committees and other supporting operational committees to ensure stakeholder communities are engaged and supportive
Strong understanding of of the following methodologies - Agile / Waterfall / Scrum
Proven ability to write quality, high performance code using the programming language(s) specific to the asset or capability, and the ability to lead a team of developers to do the same
PL/SQL, .NET programming
Oracle database, stored procedures, indexing, optimization
Delivery Senior Manager Examples
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Delivery Senior Manager Job Description
Job Description Example
Our company is growing rapidly and is hiring for a delivery senior manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for delivery senior manager
- Adherence to all relevant regulatory and procedural requirements and guidance in the conduct of Health Sciences processes in an information-enabled environment
- Co-operates with other Operations teams internationally to ensure processes are joined-up and international requirements are fulfilled to help overall utilisation and resourcing objectives
- Working with the Retail Training and Education team to deliver and communicate brand service standards across the globe
- Responsible for medium to large size accounts with higher level of complexity
- Takes the lead role in managing relationships with larger, more critical customers
- May be involved with accounts spanning multiple geographies
- Manages multiple third-party partners across many programs in the successful delivery of technical solutions
- Cost budgets
- Contracted service
- Own the design, development, and maintenance of ongoing performance metrics, reports, analyses, dashboards, to drive key business decisions
Qualifications for delivery senior manager
- Adept at building and applying business acumen
- Unix, AIX or Linux operating system and scripting
- Basic Java Programming constructs
- Familiar with datamart & data warehousing solutions
- In-depth program and/or project management skills
- Provide strategic direction and leadership to build and oversee a team of professionals to ensure projects are delivered on time and budget
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Delivery Senior Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a delivery senior manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for delivery senior manager
- Ensure that teams follow the best process and technology practices
- Works with the business to ensure utilisation targets are managed and achieved
- Provides on-site support at critical times or during initiation phases of projects
- Selects employees to support Sales and Client Engagement with new business activities in new name accounts or new opportunities in existing accounts
- Oversees the activities of consultants who are not engaged at client sites and works with the market unit to find billable opportunities for them
- Works with Client Engagement to proactively plan the resourcing of projects, including facilitating the rotation of staff to ensure career plans are advanced without impacting the client engagements
- Work with Client Engagement to support their management of the client relationships from the delivery perspective, ensuring the onsite resources are delivering to the agreed engagement terms, ensuring resourcing of the engagement meets the client’s needs and the contractual terms to the agreed standards
- Leverage data and customer research to drive the vision and prioritization
- Partnering with other leaders across the organization to identify and influence development of new products and services
- Oversee the definition and management of high quality product roadmaps based on the vision and strategy
Qualifications for delivery senior manager
- Plan, manage and deliver distinct projects through all specific phases, in alignment with business and/or enterprise strategies
- Establish mechanisms to manage TRMIS projects, aligned with the Bank's PMO and Finance methodology and tools
- Identify and resolve bottlenecks in execution and delivery
- 4+ years of experience in managing software delivery for a team of 20+ developers
- 2+ years of experience in hands-on software development (C++ preferred)
- Excellent soft skills (communication, intelligence, stress resistance)
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Delivery Senior Manager Job Description
Job Description Example
Our company is looking to fill the role of delivery senior manager. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for delivery senior manager
- Overall project management and leadership in developing opportunities, bidding, and delivering alternative delivery transportation projects
- Develop and document SOP’s to operate rental delivery locations
- Assist in reimagining and communicating a compelling vision for the future state of rental delivery
- Collaboratively build the account’s strategy with the Client Executive, being prepared to execute revenue protection strategies, and manage client work
- Identify and pursue opportunities to restructure delivery and staffing model as needs of organizations change to continually drive value to client
- Drive operational governance elements
- Identify untapped areas for savings and lead the follow-up activities to gain access to the spend areas
- Business benefits are delivered in line with business case
- Escalation Tracking
- Renewal Tracking
Qualifications for delivery senior manager
- Must be able to manage multiple parallel engineering projects with 3rd party or partner vendor dependencies
- Broad technical background with 5-7+ years of experience of progressive scope/impact/responsibility (including both hands-on and leadership roles) working with relevant technologies
- Microsft BI technical skills is a plus
- Deep and broad technical background with 5-7+ years experience of progressive scope/impact/responsibility (including both hands-on and leadership roles) working with relevant enterprise technologies
- Previous change management and impact assessment experience essential
- Exceptionally organised and strong planning and multitasking capability
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Delivery Senior Manager Job Description
Job Description Example
Our company is looking for a delivery senior manager. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for delivery senior manager
- Ensure current operational capability is sustainable and integrated across the business functions
- Own the delivery of reporting and management of SLA’s
- Influence operational support teams and processes to meet SLA requirements
- In conjunction with SaaS leaders and commercial owners, designs and implements processes and capacity to effectively support delivery of new service offerings
- Works with appropriate business stakeholders, develops and refines processes and frameworks that encourage strategic focus and responsible action to increase client satisfaction, client communication, and the overall management of the client relationship
- Partner with corporate Digital teams to review, assign, and monitor
- Ensures that the proper amount of testing is conducted on projects
- Ensures that Linguistic testing is appropriately resourced and managed
- Ensure that Content Management positions and staffed and managed
- Ensures that Accessibility testing is thoroughly conducted against WCAG 2.0 AA standards on all teams
Qualifications for delivery senior manager
- Develop and manage the team through full employment cycle including hiring, career development and performance management
- Implement task automation and process improvements
- Work with our Information Security area to identify and remediate vulnerabilities that exist in the environment
- Minimum of 5 years of experience managing an IT staff, which included selecting and developing strong performers, and conducting performance and salary reviews
- Certifications in education and/or project management desirable
- 6 - 8 years of experience leading the development and execution of content strategy, including development of copy, photography, video, rich media, landing pages
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Delivery Senior Manager Job Description
Job Description Example
Our company is growing rapidly and is looking for a delivery senior manager. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for delivery senior manager
- Create a centralised governance approach across the Tower to ensure that all project decisions are made collaboratively, and with the necessary representation from cross tower business functions and IT
- Lead project status and performance reporting sessions, and collate updates for Tower senior leadership meetings
- Ensure that lessons learned are defined, documented, and shared in a consistent and repeatable manner, to ensure continuous improvement and to prevent recurrence of common issues
- Lead and manage end-to-end technology solutions for multiple EFAP projects, with a clear focus on strategic planning, schedule management, scope, change and issues management, client communication and overall resourcing on a longer-term basis
- Liaise with business and communicate business vision, goals and priorities to technology team members
- Adroitly manages the Solutions Delivery and Customer Success teams, ensuring strong and coordinated collaboration between the two groups
- Proactively analyzes and understands the body of customer data, trends and behaviors, identifying possible red flags and successes and taking appropriate action
- Designs and implements systems for collecting, consolidating, and analyzing customer interaction data to produce relevant business metrics and identify areas for improvement
- Regularly reports on team KPI’s and other business metrics to Director, Solutions Delivery
- Provides an effective escalation point for Customer or employee concerns
Qualifications for delivery senior manager
- MBA or Master’s/ Ph.D
- Experience with statistical modeling, data mining, and machine learning (R, Python, SAS)
- Function as a major contributor in the IT Annual Operating Plan development process the Out of Cycle funding process and help secure project estimates from Development / Delivery team and the Operate team
- Bachelor's Degree in MIS or IT required, Master's Degree preferred
- Critical thinking and creative/innovative problem solving and the ability to proactively identify risks / issues and recommend solutions
- Manage incidents and issues utilizing the ITIL Service Management methodology