Services Delivery Job Description
Services delivery
provides consultation on business processes and best practices as it relates to enterprise meeting management technologies.
Services Delivery Duties & Responsibilities
To write an effective services delivery job description, begin by listing detailed duties, responsibilities and expectations. We have included services delivery job description templates that you can modify and use.
Sample responsibilities for this position include:
Provides leadership for those involved in the development, design and optimization of information technology and systems functions supporting business processes and technical information systems platforms
Strong knowledge of ITIL processes with a focus around Incident, Problem and Change Management
Develop and maintain portfolio related reporting
Support procedures and policies around the global line of credit
Develop and maintain required reporting as requested by management or clients internal to FT
Ensure all direct reports adhere to the Time and Expense Policy as posted on QMS
Establishing a seamless PMO that will provide improved continuity and ownership from a Services delivery standpoint
Determining a strategy via which the procurement, maintenance, and staging of customer on-premise hardware complements the current Remote Hosting offering
Evolve the Operational Readiness function to allow for a more customer centric view and feedback model prior to getting new products and services into production and after ideation/proof of concept is complete
Key member of the R&D leadership team providing strategic direction for product development and deployment
Services Delivery Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Services Delivery
List any licenses or certifications required by the position: ITIL, PMP, PMI, MCSE, CST, PRINCE2, SCRUM, SOX, CGEIT, CCNP
Education for Services Delivery
Typically a job would require a certain level of education.
Employers hiring for the services delivery job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Supervision, Computer Science, Business, Technical, Engineering, Education, MBA, Management, Finance, Technology
Skills for Services Delivery
Desired skills for services delivery include:
Processes
Can articulate best practice approaches and practices
Cloud related technologies
Network
Practices
Project management processes and experience with revenue-based project reporting
Tools
Have demonstrated analysis and communication skills connecting technology and business problems
How cloud technology applies to business issues
IT Service Management and ITIL best practices
Desired experience for services delivery includes:
Experience of working with a Product Owner, enabling you to build release plans and define roadmaps
At least 10 years experience in Delivery architect
A deep understanding of markets, customers and related technology
Strong leader with 5+ years' management experience in either sales, sales enablement or delivery department
3+ years as a training specialist or instructor
Strong analytical skills including data analysis, data interpretation and report development
Services Delivery Examples
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Services Delivery Job Description
Job Description Example
Our company is growing rapidly and is looking for a services delivery. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for services delivery
- Provide strategic direction for the R&D organization in all areas of project & program management, on-premise Customer Hardware delivery & deployment, and ensuring no gaps exist between product ideation and delivery
- Manage and direct the personnel actions for the project & program management, Hardware, and Operational Readiness staff which includes but is not limited to, approving vacation, scheduling employees, training and evaluating employees, coaching and counseling when appropriate, and making salary or merit increase recommendations
- Instruct, assign and direct the activities of the project & program management, Hardware, & Operational Readiness staff to ensure that the work performed meets the needs of EIS Services customers
- Direct or perform activities, which include, but are not limited to capacity planning, resource forecasting (on-shore & off-shore), customer mediation, and quality of delivery
- Prepare and present activity and project progress reports to senior and executive management as required
- Key member of team defining and implementing EIS Software Development Life Cycle
- Lead the development of our annual operating plan, a roll up of category plans, contractual commitments, and execution plan of customer roadmaps
- Ensure program commitments are being fulfilled, while resolving issues related to scope, budget, and customer satisfaction
- Proactively pursue relationships with client Stakeholders across a variety of functional areas to increase stakeholder engagement
- Collaboratively build the account s strategy with the Client Executive, being prepared to execute revenue protection strategies, and manage client work Identify and pursue opportunities to restructure delivery and staffing model as needs of organizations change to continually drive value to client
Qualifications for services delivery
- PMI and/or IPMA Certified
- Typically 10 or more years of work experience as an IT professional are required for this position
- Must be educated in Information Technology and prefer a minimum of 5 years experience at an IT professional services organization
- Prior employee management experience is required
- Strong business knowledge is required to properly communicate with team members and customers on behalf of CA
- Mentor and manage individuals in a positive and constructive manner, contributing to their overall growth
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Services Delivery Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of services delivery. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for services delivery
- Identification of risks and opportunities for process improvements
- Attain quarterly PS revenue targets
- Support Revenue Management, which includes achieving revenue targets (Still To Go reports), revenue forecast accuracy and delivery, and clean revenue recognition, support our priority accounts program (Red Accounts) through collection and reporting on these accounts
- Track, analyze and report ESC statistics related to employee and manager inquires, issues, questions
- In collaboration with ESC Management, establish internal operating procedures, to include metrics, service levels, escalation paths, , to ensure consistent operations and performance
- Manage service providers responsible for level 1 and level 2 operations across a large user base in the Americas, while regularly performing reviews against contractual obligations
- Translate contractual documents into a technical delivery model
- Seek opportunities for services improvements and optimization
- Research and understand the business requirements and challenges and respond to them accordingly
- Ability to work with global remote teams and communicate effectively in a matrix environment
Qualifications for services delivery
- One year of program or project management experience
- One year of client relationship management experience
- Demonstrate understanding of the complexity of software implementations as a result of previous personal experience and apply past experience in assisting current team in achieving their objectives
- Previous experience developing and executing a business plan
- BA/MA degree and ideally 5+ years of experience in HR
- At least 3 years of experience in a managerial role
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Services Delivery Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of services delivery. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for services delivery
- Leverage consistent work processes across the Hubs to deliver lowest costs to serve
- Demonstrate a personal commitment to the goal-setting and employee development processes
- Collaborate effectively with Architecture and other stakeholders within the organization
- Manages complex IT projects from beginning to successful completion
- Understands current and future business goals and ongoing IT issues to ensure business success
- Plan, design and deliver IT services offered to customers
- Develop process flow diagrams and standard IT operating procedures
- Manages relationships and coordinates work between different IT departments
- Enhance efficiency of development, test and release process
- Works with local Sales management and team to effectively position services engagements as part of sales activity to deliver customer outcomes
Qualifications for services delivery
- Must have relevant IT experience in the aerospace and rocket management sector to include NASA or experience in the development
- Must have experience in cybersecurity in federal IT environments
- Able to identify problems
- Adaptable management style to conform to the varied corporate cultures and organizational structures of clients and internal organizations
- Knowledge of supply chain or procurement experience is a plus Knowledge of procurement operations is a plus
- Experience with ordering (incl
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Services Delivery Job Description
Job Description Example
Our company is hiring for a services delivery. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for services delivery
- Retrofit current customizations to the v10 implementation
- Work with other team members to support the integration of the Infor Expense Management application into Bank's Infor Lawson implementation
- Develop and estimate solutions using defined user requirements, working with the customer to clarify and further define requirements as needed
- Work with and mentor other team members in the listed technologies
- Pull individual site orders, stage warehouse orders and transfer accurately
- Comply with HACCP procedures
- Comply with Federal, State and Local regulations to ensure safety to staff and students
- Move equipment between sites and warehouse
- Perform light mechanical work and preventive maintenance on kitchen equipment
- Process food and supply orders and make deliveries
Qualifications for services delivery
- Lean / Six Sigma quality and process improvement experiences
- High degree of client orientation and service mind-set, full of passion and commitment
- Strong analytical approach to problem solving, high degree of proactive behavior and result orientation
- Excellent MS Office and Excel skills
- Fluent in English, Estonian is an advantage
- 12 to 15 years of experience in systems applications consulting with a consulting firm or leading software provider
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Services Delivery Job Description
Job Description Example
Our company is searching for experienced candidates for the position of services delivery. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for services delivery
- Maintain a level of Project Management readiness, in order to be successfully prepared to support the delivery of an engagement, through ongoing employee training and development of strong partner relationships
- Manage the P&L for the specific customer team
- Prepare, maintain and submit activity/progress reports and time recording/management reports
- Monitor employee job performance and provide coaching, counseling, and motivation to maximize employee performance
- Champion the creation of value with Hub Businesses and Research & Development leaders through WorkPlace Services and solutions portfolio within the Hub
- Identify and bring forth opportunities and requirements for process improvements
- Ensure that overall North America WorkPlace strategies match the business strategies within the Hub
- Be a single North America WorkPlace Services point of contact for sites, to optimize communication and services
- Proactively respond to short term and long-term business demands
- Work with clients to define WorkPlace business needs in the geography and provide consultation on standard Information Technology solutions
Qualifications for services delivery
- Sound Operations and project management experience
- Must have implementation experience with financial applications and a good understanding of accounting principles
- Escalation experience is a must
- Contact Center industry background preferred
- Experience meeting and exceeding customer needs through creativity and resourcefulness
- Excellent influence and communication skills both written and oral