Delivery Lead Job Description
Delivery Lead Duties & Responsibilities
To write an effective delivery lead job description, begin by listing detailed duties, responsibilities and expectations. We have included delivery lead job description templates that you can modify and use.
Sample responsibilities for this position include:
Delivery Lead Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Delivery Lead
List any licenses or certifications required by the position: PMP, ITIL, CSM, CDAC, CDAI, CDALSM, CDA, PMPO, CSPO, ROM
Education for Delivery Lead
Typically a job would require a certain level of education.
Employers hiring for the delivery lead job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, Business, Technical, Education, Management, Project Management, Technology, Information Technology, Business/Administration
Skills for Delivery Lead
Desired skills for delivery lead include:
Desired experience for delivery lead includes:
Delivery Lead Examples
Delivery Lead Job Description
- You will be responsible & accountable for multiple related projects/accounts aimed at achieving strategic business and organizational objectives with high quality
- Build relationships with industry peers to better understand the complexities of their operations to feed into delivery activities
- Mobilise and develop the DCC Switching Delivery team so that it is ready for implementation of the centralised registration service
- Undertake further delivery activities as required by the Switching Programme
- Works with Operations Managers to manage the regular performance of all assigned processes, including the quality and delivery of all reports and data
- Awareness of and responsiveness to “end to end” process performance measures aligned to customer requirements and SLA’s
- Primary Support for Severity Calls, Escalation, Communication, and Problem Ownership
- Support a “root cause” culture to ensure that a true resolution is achieved for all performance incidents identified
- Maintain the cleanliness of the facility including
- To provide end-to-end post sales support to senior managers within channel partners and end user organisations internal teams
- Able to manage time effectively and prioritize
- Flexible, pragmatic, very analytical
- Results driven and determined
- 7-10 years of work experience as Report and/or Dashboard Business Analyst
- Knowledge of capital markets would be an asset
- Forward thinking- able to identify the needs of the sales organization, come up with new ideas for training venues, and willing to take risks to explore cutting edge ideas
Delivery Lead Job Description
- Maintain current knowledge of industry best practices and trends, new developments for the technologies deployed
- Project Delivery - Successful project delivery is the number one priority for the Delivery Lead
- ContractManagement - Ensure all contract deliverables are met within the timelines specified in the Statement of Work
- CustomerLiaison - Responsible for customer engagement as the primary point of contact for customer, bringing in the account manager as/when appropriate
- Define/Ensure Project Success - Work with the customer to define project success criteria and clearly communicate those goals to the team
- Team Health and Composition - Ensure team health through consistent team engagement and assessment of team health
- Budget Management - Manage project budget, expenses, travel, and financial forecast
- Risk Management - Ensure that project risks have been identified and mitigated or escalated as early as possible
- Team Liaison - Serve as a liaison between the delivery team, Executive Sponsor, Account Manager, and support teams
- Project Initiation - Ensure that essential outcomes of project start-up and kickoff are achieved and revisited as needed
- Efficient management of priorities
- Lead the delivery of Infrastructure components of multiple Enterprise Enabling Technology Service (EETS) projects (Tier 1, 2, & 3) from concept to implementation
- A thorough knowledge of TDBFG Project Management methodologies (ex
- Experience leading business change projects with a range of streams and disciplines involved IT, procurement, communications, organisation design, HR, legal
- Lead the delivery of Infrastructure components of multiple CAMS Technology Solutions projects (Tier 1 - 5 from concept to implementation
- Manage relationships with customers and vendors, with an objective of maintaining and building the business
Delivery Lead Job Description
- You will lead to resolve customer escalations with respect to smooth operations
- You will ensure that SLAs are met and deliverables are provided on time with high quality and within budget
- You will be responsible for change management, release management, version management, and deployment management type of activities
- Aligns project with overall program policies, roadmap, constraints and plans, Prioritizes, tasks and resolve issues/conflicts
- To escalate service issues internally and with external providers to ensure customer satisfaction is maintained
- Works proactively to avoid Service interruptions and identify and implement early interventions
- Ensure all requested approved projects are initiated and progressed appropriately
- Provides Technical Escalation for the relevant account across all network technologies
- Lead Technical crisis management response during high severity incidents representing the Team to High Severity Incident Management, the Account team and the Client
- Service Reporting and Service Performance Review
- 4+ years ground courier operation/process management experience
- Deeper integration of hardware devices into coherent services smart meters, IOT
- Hands on experience with WCM and analytics applications, conceptualizing, designing, building and deploying solutions
- Hands on experience with eCommerce applications (hybris, Oracle/ATG, WebSphere Commerce), conceptualizing, designing, building and deploying solutions
- Familiarity with Telco and broadband (e.g., provisioning cycle with underlying carriers)
- Ability to multi-task, work under tight timelines and strive in a fast paced environment
Delivery Lead Job Description
- Be responsible for project documentation management
- Excellent skills in tracking and maintaining the project finances and support development of business cases
- To have lead and delivered initiatives in a cross functional environment
- To have strong influencing skills and the ability to work independently
- To have good communication skills - able to simplify and communicate complex technical issues
- Good awareness of managing change in a commercially sensitive environment
- Responsible for delivering, executing and measuring value of advanced analytics projects
- Lead efforts in developing and executing on global analytic Best Practices
- Partners with the business owner in defining, planning, orchestrating and delivering strategic initiatives through all aspects of the project and/or program life cycle
- Responsible for Project Delivery including vendor and demand management
- Solid knowledge of SQL Server 2008/2008 R2/2012, T-SQL, with the ability to write complex yet efficient SQL queries and stored procedures
- Thinks clearly and calmly under pressure in a fast-paced business environment
- Influences technology selection/direction by gathering and reviewing requirements, working with required business, technology and vendor partners to determine if standard solution will work or if custom solution is necessary and recommending the best option
- Effective stakeholder management skills demonstrated at a variety of levels
- Qualified to an ITIL Foundation level
- Comprehensive experience in project management, including delivery of complex IT projects and services, on both in-country and above-country levels by using the methodology intelligently
Delivery Lead Job Description
- Plan, lead and facilitate in meetings for vendor management tasks and deliverables
- Develop and produce quarterly reports documenting quality assurance outcomes and present
- Establish and manage timelines for assigned projects
- Identify areas of improvement and provide training recommendations as appropriate
- Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant
- Support any necessary planning required to transition into BAU post release
- Monitor and escalate any SLA breaches of the Product Development and Change Management Process
- Facilitate regular process reviews to look to streamline and/or enhance the new process
- Maintain transparent stakeholder management and communication throughout
- Facilitate the management of a roadmap based on aggregation of data-driven decision making, stakeholder needs, market and trend analysis
- Minimum of eight (8) years working in a support role for production applications
- Minimum of five (5) years supervising support resources either as direct resources or through vended SLA agreements, either on and offshore
- Experience working with both IDC and PDC (Internal candidates)
- Strong driver social style
- Expertise in data warehousing related technologies
- Experience from industries