Delivery Executive Job Description
Delivery executive
provides guidance to the SAP project team including resource strategy, issues and escalation management, project execution, and general information.
Delivery Executive Duties & Responsibilities
To write an effective delivery executive job description, begin by listing detailed duties, responsibilities and expectations. We have included delivery executive job description templates that you can modify and use.
Sample responsibilities for this position include:
Share account objectives and financial targets with center/ops leadership
Develop leadership and general management skills within teams to enable seamless succession planning, personnel development, and continued evolution around delivery quality
Provide regional Silver Spring executive leadership for all activities related to contracted deployments, including any escalation that might be required
Lead monthly and quarterly business reviews with customers and Silver Spring leadership as part of the project deployment
Balances dedication to clients with objectivity and independence
Provides local direction on all revenue cycle solutions and services to meet regional contractual obligations, revenue cycle performance goals (SLAs and PSLs) and client satisfaction
Act as primary contact and relationship manager with the client’s regional/local management team
Function as peer and trusted advisor to client executives, with respect to client’s own performance, industry revenue cycle trends, and new revenue cycle technologies
Ensure proper Business Controls
Provide strategic direction to lead delivery teams
Delivery Executive Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Delivery Executive
List any licenses or certifications required by the position: PMP, SAP, SCRUM, ITIL, PM, IBM, ITSM, CISSP, CISM, H&S
Education for Delivery Executive
Typically a job would require a certain level of education.
Employers hiring for the delivery executive job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Engineering, MBA, Business, Business/Management, Technical, Management, Graduate, Education, Finance
Skills for Delivery Executive
Desired skills for delivery executive include:
Contract management
Finance
CAR
FMS
Retail Financial Solitons
SAP Retail
Customer relationship
Leadership
Negotiation
Program management and project management
Desired experience for delivery executive includes:
At least 6 months experience in Business
At least 10 years experience in Strong exposure to THAI Market is a must
At least 2 years experience in execution of business and financial management principles forecast business performance accurately
At least 10 years experience in Business unit, country, or international professional mastery related to operations, strategies, and objectives in leading edge or critical situations
Proactively engage as part of qualification, solutioning, proposal development and deal closure
Explore and develop opportunities in CDIS growth plays areas
Delivery Executive Examples
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Delivery Executive Job Description
Job Description Example
Our company is hiring for a delivery executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for delivery executive
- Implement industry leading practices
- Establish and maintain customer executive relationships - senior-most decision makers within the business
- Coordinate and monitor international assignment transfers between involved parties
- Keep permanent contact with all Assignees transferred to Switzerland and People/HR Managers during relocation and upon settlement in the receiving location
- Monitor timeliness and accuracy of third party providers being responsible for shipment/ work permit/ tax services to ensure compliance with legal/ migration regulations
- Detect, escalate, document and track potential exceptions
- Coordinate and verify the correctness of the administration activities prepared for the Assignees
- Ensure continuous improvement of International Assignments processes and activities
- As the gatekeeper and primary holder of overseeing experiments operations and uptime, communicating customer facing changes across stakeholders
- Assist the assigned Sales Director(s) with closing new logo business in the region
Qualifications for delivery executive
- At least 10 years experience in Account Management / Project Management
- Refined relationship management skills
- 2 o mas programas de transformacion complejos con rediseño de procesos y analytics
- Equipos multinacionales
- Manejo del cliente, expectativas, alcances, cambios
- Manage projects/programs
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Delivery Executive Job Description
Job Description Example
Our company is searching for experienced candidates for the position of delivery executive. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for delivery executive
- Provide feedback to Finance Shared Services Leadership Team and Process Owner(s) on feedback of service, customer experience, and input on redesigning or updating services and processes in order to fulfill new standards of satisfaction
- Develop a comprehensive understanding of the overall Finance organization and broader MSD business
- Develop and close incremental business within the existing regional customer base
- Working through the assigned project manager(s), lead the on-going project deployment activities for contracted customers and assist as needed in all phases of deployment of a project
- Must be knowledgeable of project scope and contract requirements, customer union contracts (if applicable), training programs, local and national rules and local radio frequency regulations related to project activities
- Accountable for leading analysis projects on assigned Marketing/Sales Effectiveness solutions and ensure the assigned study deliverables meet client needs with actionable insights in a timely manner, company's quality standards, under a supervision of a manager
- Analytical mastery of assigned Marketing (or Sales) Effectiveness solutions, and technical mastery by collaborating with internal solution experts/modeling hub
- Translate client needs into study design and detailed analytical requirements, for flawless briefing to the modeling hub
- Interpret modeling outcomes from the hub with actionable business insights to fully meet client needs and company's quality standards
- Assist in the analysis and report development for clients, including charting
Qualifications for delivery executive
- Industry leading breadth of knowledge of how cloud technology applies to business issues, and have demonstrated analysis and communication skills connecting technology and business problems
- 5+ years of relevant IT experience within IT Management, Problem- and Change Management
- Service Support /Delivery experience in Infrastructure domain is desired
- Should be a PMP certified professional
- Experience in DC operations, VMware environment
- SAP environment experience preferred
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Delivery Executive Job Description
Job Description Example
Our company is looking for a delivery executive. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for delivery executive
- Support senior members of the team in proposal development, including detailed solution specs finalization, collaborating with internal solution experts, and preparation for proposal presentations
- Reinforce the Operational Level Agreements within the delivery of services by the Operations team to agreed quality
- Perform SDE function for large, complex, and high touch customer
- Manages the day to day delivery of the Managed Services framework through the management of a dedicated onsite team, close interaction and coordination with offsite NOC personnel and management as needed
- Ensures that Operational Support Services offering continues to develop and meets the needs of our customer(s)
- Interacts with service elements and senior level staff (internal and customer) to deliver a seamless solution delivery
- Monitor and track KPIs for solutions and develop assessing service level standards for engagements
- Identify and interact with potential external stakeholders such as constituent SMEs, other consulting organizations and peer associations to support the development and delivery of services to customer(s)
- Review client SLA/SLO agreements contracted scope commitments
- Meeting Agendas, Meeting Minutes, Task Tracking, Escalation Tracking, Renewal Tracking, Incident Reviews
Qualifications for delivery executive
- Maintain Overall Business Uptime
- Implementation of IT Governance Framework
- Leads the sales process with thorough sales, organizational, business and professional skills
- Leads consulting & systems integration project engagement with good sales, organizational, business and professional skills
- Demonstrates business knowledge to analyze and understand client's business issues
- Relevant exposure and depth in BPO ops/ quality / transition ( depth of process know how)
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Delivery Executive Job Description
Job Description Example
Our company is growing rapidly and is hiring for a delivery executive. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for delivery executive
- Account Management feedback on the SDM and associated customer relationship
- Responsible for managing a larger group of Delivery Management team members
- Allocates appropriate resources across accounts and teams
- Escalation point and responsible for delivery and customer satisfaction on multiple engagements and customers
- Responsible for account growth
- Leads large pre-sales assignments
- Work closely with Executive Assistant to optimize SVP’s schedule and communications, prioritize and manage emerging issues, and attend meetings on behalf of the SVP as needed
- Be responsible for tasks related to moves of internal employees and new hires from and to Poland
- Perform SDE function for large, complex, and high touch customers within the region
- Establish, grow, and lead the RDCorganization and provide strategic guidance and direction to its employees
Qualifications for delivery executive
- Service as the single point of accountability in delivering NTTData Cloud Service
- Understand customer's unique needs, make use of NTTData resources to bring solutions and innovation to help customer meet their business objectives
- Coordinate with other related manage service towers or service providers and ensure a unified NTTData solution is represented to the customer
- Cloud Services Background
- Proven ability to understand customer needs, create and build ongoing relationships and deliver customized
- In-depth knowledge of project management delivery and related systems development methodologies (PDLC, Rapid, Agile)
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Delivery Executive Job Description
Job Description Example
Our innovative and growing company is looking for a delivery executive. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for delivery executive
- In conjunction with the other RDC leaders, work to deliver a common global shared services model
- Work collaboratively with the Global Process Owners to deliver improved and consistent end-to-end processes that provide positive business outcomes
- Lead the overall execution of the processes and services within the framework of compliance obligations, accepted service levels, and specified metrics
- Identify opportunities to refine, standardize, and/or streamline global financial processes and operations to enhance the capacity of the shared services group the quality of services delivered
- Keep abreast of external trends and benchmarks and provide revised service level commitments that are configured to regional concerns
- Serve as a liaison to the global delivery center
- Understand the functionality, interfaces, and interdependencies of MSD’s financial processes and systems, and ensure the existence of adequate internal controls at the RDC
- Lead the RDC employees
- Oversee goal setting, sharing of best practices, workload balancing, teambuilding, professional development, and general operating parameters of the RDC
- Manage a substantial information technology contract support operations including multiple projects
Qualifications for delivery executive
- Ability to adapt effectively to new or changing requirements, quickly grasps new concepts, adapts and reflects on lessons learned, comfortable with ambiguity, analyzes and evaluates, defines problem/challenge, identifies alternatives and makes timely recommendations and decisions
- Proven ability in leveraging deep subject matter expertise to align teams to a central vision, while also listening and engaging others to provide input in the shaping of that vision
- Demonstrated ability to manage communication to satisfy the needs of and resolve issues with project stakeholders – manages conflict and gains stakeholder trust to foster good relations
- Experience in using A/B Testing and enterprise Tag Management tool, Optimizely, Tealium
- Coordinate with various internal functions to ensure timely and high quality deliverables related to the aircraft deliveries, such as master schedules, configuration issues, technical publications
- You have a Bachelor degree or equivalent relevant experience or a college degree in aircraft maintenance or associated field