Change Delivery Job Description
Change delivery
provides expertise on engagements related but not limited to Financial Operations, Supply Chain, and Project and Acquisition Management.
Change Delivery Duties & Responsibilities
To write an effective change delivery job description, begin by listing detailed duties, responsibilities and expectations. We have included change delivery job description templates that you can modify and use.
Sample responsibilities for this position include:
Coach and manage junior team members on planning and executing their projects
Contribute to multiple projects for the CCS programs including the drafting of project plans, organizing and chairing required Working Groups and liaising with Project Sponsors/Stakeholders and IT to ensure timely and cost effective delivery
Work closely with Regional Heads of Collateral Management and Futures & Clearing Operations to capture business requirements in support of new business initiatives in addition to required systems enhancements
Take opportunities to implement controls and best practice across the projects globally
Liaise directly with and co-ordinate multiple IT groups to ensure business requirements are clearly articulated, understood and tracked
Clearly communicate project status', schedule, next steps, risks, issues
Manage the documentation of test plans with detailed testing scenarios and expected results
Manage and communicate all issues, defects, design flaws and descoping decisions
Provide regular progress reporting as required by the regional and global heads of CCS the global head of CCS change
Manage the planning/implementation of projects in Asia Pacific Operations
Change Delivery Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Change Delivery
List any licenses or certifications required by the position: MBA, PMP, PMI, ITIL, PCM, MSP, BA, PM, II
Education for Change Delivery
Typically a job would require a certain level of education.
Employers hiring for the change delivery job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and University Degree in Business, Finance, MBA, Accounting, Computer Science, Business/Administration, Engineering, Technical, Management, Education
Skills for Change Delivery
Desired skills for change delivery include:
Products and processes related to the financial services industry would be an advantage
Management consulting
Business function and /
Processes related to Operations
Financial Services industry would be an advantage
Financial Services industry
Processes related to Operations and /
Disciplined CDM principles to enable executives and the organization to be coached effectively
Energy Supply markets desirable
Various IT domains
Desired experience for change delivery includes:
Each employee must understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including the Group Compliance policy
Minimum of 6 years project management experience in an Investment Banking / Financial Services environment, with at least 3 years experience in dealing with OTC and/or ETD products
Strong experience in change delivery / process improvement
Attention to detail and ability to create and improve process and good and compliant project management governance
Ideal candidate will have experience in OTC Collateral Management / ETD and Futures / OTC Clearing
Knowledge current US and global regulatory initiatives affecting OTC and/or derivative clearing desired
Change Delivery Examples
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Change Delivery Job Description
Job Description Example
Our company is growing rapidly and is hiring for a change delivery. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for change delivery
- Partner with key stakeholders in Operations and Human Capital Management to optimize the resource mix
- Work with change management and business unit stakeholders across Operations and Technology to develop the primary metrics that will support the management of division-wide prioritization and resource management
- Manage release schedules in accordance with testing and delivery timelines
- Drive improvments in the support of the pre-production environments by implementing stringent policies and best practices
- Liase with QA/Testing manager to understand upcoming releases in depth
- Work with development and RTB teams to drive improvements in release and testing automation
- Main point of contact and escalation for NPS
- In depth experience in program management and portfolio projects management, establish program direction, identifying interdependencies, communicating program requirements, tracking progress, making decisions, identifying and mitigating risks and resolving conflicts and issues
- Employ strategic visioning and planning to align program goals and benefits with the long-term goals of the organisation
- Testing and implementation, in particular user acceptance testingOngoing project management, including progress monitoring, reporting and quality assurance throughout the project
Qualifications for change delivery
- Proficient in MS Office, including MS Powerpoint and Excel
- Experience with Ralph & Nolan, Clearing Calypso and Clarity software all viewed positively
- Great organization skills - ability to handle multiple tasks, prioritize accordingly and make decisions as required
- Experience in either product, process and industry knowledge of derivative products credit, rates, FX, commodities, equity OR project / change management
- Formal Project Management and/or Process Improvements qualification
- Product, process and industry knowledge of Derivative Products Credit, Rates, FX, Commodities, Equity
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Change Delivery Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of change delivery. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for change delivery
- OProject governance and communications planning
- OBusiness analysis and requirements definition
- OTesting and implementation, in particular user acceptance testing
- OOngoing project management, including progress monitoring, reporting and quality assurance throughout the project
- Provide management oversight to staff of GS employees and external consultants
- Provide support and advice to Regulatory Operations teams on change management tools and methods
- Assist in staffing resources to projects as appropriate
- Provides leadership direction as a member of the UK management team
- Project managing product development through lifecycles (analysis, build, deploy, maintain) ensuring development cost are controlled to deliver according to budgeted costs and revenue expectation
- Undertake regular product reviews evaluating product performance, positioning and strategy, making recommendations on enhancement/improvements and changes to strategy
Qualifications for change delivery
- Minimum of 3 years of professional experience in project management
- Experience in Operations financial services role
- Demonstrates understanding of Operations processes and procedures and an ability to learn quickly
- 2+ years experience working with Agile methodology
- Good understanding of ITIL concepts and methodology
- High interpersonal, leadership and organizational skills, integrity, sound judgment and decision making ability
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Change Delivery Job Description
Job Description Example
Our company is growing rapidly and is looking for a change delivery. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for change delivery
- Responsible for the change/capacity management planning, coordination, and communication for all internally driven business initiatives/projects, and externally driven corporate projects deployed across all service and sales sites
- Ensure that project scope/impact is appropriately sized, tracked and managed to project timelines and expected outcomes
- Oversee business capability design requirement gathering and execution for new technology solutions, or existing technology enhancement deployments, both global solutions driven by the organization and systems inherent to the Contact Center Channel
- Partner with IT/Business Sponsors to ensure business objectives are met, and technology implementations are thoroughly user tested
- Ultimately responsible for the end-to-end design and execution of the customer and/or agent experience, and the resulting operational performance and customer satisfaction outcomes
- Through consultative leadership with business stakeholders, identify current and future operational process development/improvement activities and implement recommendations through the planning, design phase, and execution to include the assessment of operational readiness and measurement against established success criteria
- Utilize best practice process design/development tools and techniques to achieve operational efficiencies while delivering an optimal customer experience
- Partner with key corporate and business unit stakeholders to assess customer experience outcomes, and design and execute Customer Experience (CE) enhancement initiatives that ensure a consistent customer experience across the organization and deliver on the brand promise-coordinate implementation strategies and lead CE initiatives within the channel/business unit
- Responsible for facilitating channel/business unit strategic planning with business stakeholders, develop business cases for prioritization of sponsored initiatives, establish business transformation plan, expected outcomes and timelines
- Lead/direct senior business analysts, functional support area managers, and cross-functional execution teams on complex projects, performance improvement initiatives and organizational effectiveness analysis
Qualifications for change delivery
- Deep skills and experience in project management and project delivery in a financial services context
- Experience of delivering strategic change, business process and people change IT systems delivery
- Knowledge and experience of Private Banking and Wealth Management would be beneficial
- Builds sustainable relationships with colleagues
- Challenges status quo and contributes to change
- Strong academic record with minimum MBA or equivalent
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Change Delivery Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of change delivery. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for change delivery
- Conduct business analysis, creation and testing of Decision models based on decision requirements
- Leverage your negotiation and relationship skills as you work with Operations, Technology and Business project sponsors and stakeholders to build complex solutions while balancing competing priorities
- Hone your strong negotiation and relationship skills as you bring Operations, Technology and Business project sponsors and
- Lead the delivery of major IT or Business Change programs for our Insurance sector client
- Lead consulting engagements for program assessment and assurance
- Maximise utilisation on complex, large and high risk assignments
- Manage Escalations and provide resolutions
- Ensure appropriate controls are in place for successful and quality deliverables, cost management and optimisation
- Understand the firm’s and Operations’ strategic plans, business, process and architecture in order to influence design and drive change related conversations • Facilitate prioritization of Operations investment in Technology
- Having an agile mindset to change and being pragmatic and flexible with your approach
Qualifications for change delivery
- Experience of scoping and driving delivery of projects and achieving results independently, on time and to budget
- The job-holder will be expected to work autonomously in driving change across the region, working within the guidelines established by the core programme but tailoring these to suit local business demands
- A self-motivated highly analytical and organised team player with excellent people management skills
- Executive-level interpersonal, verbal, written & presentation skills
- This position is based out of the EMEA (Europe, Middle East and Africa) region, with most projects located in the Nordics, UK, France, Germany or Western Europe
- Responsible to create and implement change management strategies and plans to maximize employee adoption and usage in enterprise-wide transformation initiatives
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Change Delivery Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of change delivery. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for change delivery
- Implementing, planning, managing and delivering all facets of change interventions to people impacted by the change and project outcomes
- Identification of the scope of the change activities, assessment of impacts and analysis of affected stakeholder groups
- Actively use and refine an analytically informed engagement strategy, to achieve effective outcomes across all stakeholder groups
- Builds a high performing team that can support delivery of the CS UK strategy
- Lead and deliver cross-Operations, high priority projects
- Project initiation and scoping, including definition of plans and setting and managing realistic expectations for successful delivery
- End to end Change management for ICT changes, in a Date Cenre Environment internally or customer initiated, liaising with technical delivery teams
- Manage ICT change activity and be able to react and adapt to this week’s demands, planning next week’s work and stabilising last week’s work
- Responsible for ownership and maintenance of technical implementation plans, providing updates to Customers and internal stakeholders
- Relationship Management responsibility, interfacing external customers with 3rd party suppliers and vendors when required
Qualifications for change delivery
- A Bachelor’s degree in business administration or previous work experience in a highly analytical related discipline specifically with BA experience is required
- A minimum 10+ years of business experience in operations management, or other influential leadership roles with at least 8+ years’ experience in sales and service contact centers, with broad experience across process design and technology
- 5+ years’ experience in strategic planning, project or change management roles
- Proven project management skills and disciplines
- Deep and profound experience of delivering large scale complex and transformational IT or business change programs in the Insurance industry, preferably within the General Insurance and /or London Markets/Lloyds, Brokers and ReInsurance areas
- Subject matter expertise in Insurance and acknowledged as someone who is an authority in specialist insurance knowledge