Collector Job Description
Collector
provides training and one-on-one coaching to collection staff on handling calls and adhering to processes and procedures to ensure quality control and compliance.
Collector Duties & Responsibilities
To write an effective collector job description, begin by listing detailed duties, responsibilities and expectations. We have included collector job description templates that you can modify and use.
Sample responsibilities for this position include:
Collect payments on past due bills
Create a list of people who have not made payments
Organize list according to severity of delinquency
Ensure all customer information is correct, including phone numbers and addresses
Call customers using telephone
Analyzing invoices, as contractually required, and forwarding to clients
This position is responsible for the collection of unpaid consumer debt or 3rd party merchant receivables in a call centre environment
This successful candidate will be responsible for the collection of unpaid consumer debt or 3rd party merchant receivables in a call centre environment
Documents all discussions and actions in the collections system or database
Monitor insurance claims by running appropriate reports and contacting insurance companies to
Collector Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Collector
List any licenses or certifications required by the position: ACA, DLPT, DOT, BHTK, OSINT, CFR, NYSC, WHT, BAT, G-3
Education for Collector
Typically a job would require a certain level of education.
Employers hiring for the collector job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Education, Business, Finance, Accounting, Associates, Computer, General Education, Technical, Business/Administration, Business/Management
Skills for Collector
Desired skills for collector include:
Fair debt collection practices
Related laws
Loan collection policies and procedures
Consumer and collection law
CACS
Medical terminology
RMS and HOGAN systems helpful
Foreign language on a daily basis at work
Applicable regulations and previous collection experience
Functional area and company policies and procedures
Desired experience for collector includes:
Notifies BOM/Administrator of contractual issues that are contrary or inconsistent with contract language
Negotiates payment plans on self pay accounts utilizing established policies regarding Settlement Discounts
Completes weekly reporting to BOM and Administrator involving collections
Responsible for achieving and maintaining accounts receivable days at the established ASD goal
Responsible for the reduction and maintenance of bad debt at the established ASD goal
Performs reviews and turnovers of aged accounts to an outside collection agency for 1st placements and bad debt
Collector Examples
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Collector Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of collector. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collector
- Routinely communicates with Billing and attorneys
- Coordinates the resolution of billing issues
- Works with Revenue Specialists and the Billing to resolve unapplied/suspense cash items
- Assists with preparation of monthly reports on top inventory items
- Responds to inquiries from clients, lawyers and secretaries
- Coordinates write-offs of aged or otherwise uncollectible invoices
- Work insurance pools and contact insurance companies to resolve claims that are not paid
- Performs, on a daily basis, data entry and collection efforts necessary to relieve patient accounts from a collectable status
- Keep record of customer interactions, record details actions taken
- Analysis and calculation of adjustments, missed discounts, finance charges, and others at customer level following corporate policies and guidelines
Qualifications for collector
- Proficient in computer software such as Microsoft Word and Excel other standard office equipment
- Minimum 1 year related experience required, preferably in healthcare
- Prefer four year degree with as little as no experience but High School Diploma or equivalent G.E.D
- Education equivalent to Associates Degree in Business Management, Accounting, Banking & Finance, or Liberal Arts, or the equivalent in related work experience, demonstrating a working knowledge of collection rules and regulations and aging procedures
- Two or more years of experience as a collector, or the equivalent in related work experience, demonstrating a working knowledge of collection policies and procedures
- Demonstrates the ability to type a minimum of 40 wpm
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Collector Job Description
Job Description Example
Our growing company is hiring for a collector. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for collector
- Of insurance and patient receivables
- Communicate internally and externally to resolve customer accounts receivable issues
- Fulfill customer documentation request, invoice copies, proof of delivery, packing slips
- Monitors status of accounts for past due and elevates accordingly within assigned deadlines
- Generate aging reports to determine highest at-risk accounts and create call list
- Make collections calls on past due balances and work with customers to resolve any discrepancies/billing disputes
- Document all actions and calls made and utilize notes to generate reports to provide receivables update to management
- Foster effective team work between the team and cross functional teams
- Identify, assess and inform management of internal and external issues that impact own performance
- Provide single point of contact for customers in designated accounts receivable portfolio assignment
Qualifications for collector
- Knowledge and understanding on financial products in automobile companies
- Communication skill based on customer centricity
- 1 year customer service in a call center / collections environment preferred
- College training preferred, not required
- Proficient in basic Microsoft Office applications
- 1 year Shared Services Experience is required
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Collector Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of collector. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for collector
- Contact customer by phone and/or mail concerning past due accounts
- Keep lenders and manager informed as to seriously delinquent loans and any issues related there to
- Works with other bank staff to ensure appropriate and compliant collections action is effected on seriously delinquent accounts, deficit balances, bankruptcies, repossessions, foreclosures and other collection duties
- Work with outside agencies when necessary to inspect or secure collateral
- Properly secure, inspect and prepare collected assets, for sale or disposal, in a timely manner per bank policy
- Ensuring all relevant systems and data are maintained correctly, timely and efficiently
- Conduct inquiries via phone, mail, fax, or electronically to conduct follow up on the accounts that have not been paid
- Contact patients for additional information needed to get claim paid
- Verify additional information received, update account in billing systems and generate rebills as needed
- Daily review system work-list, reports, and/or ATB to resolve accounts which have not been paid within 30 days of claim submission
Qualifications for collector
- More than year working in your current position
- Must have proficient knowledge/ application skills in Excel
- Must have basic problem solving ability and research skills
- Prior Manufacturing Collections a preferred
- 1+ year previous Call Center experience required, with a minimum of 2 years in a Collections environment
- 1-2 years 1st party collection experience preferred
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Collector Job Description
Job Description Example
Our company is growing rapidly and is hiring for a collector. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collector
- Daily review denials and payment discrepancies identified on EOB, RA, or Payer Correspondence
- Take necessary action to address denial, determine true payment source and take steps to secure payment
- Collector will identify trends of denials, provide documentation and data, and offer suggestions for process improvement to resolve the issue
- Organize the collection follow-up effort on outstanding receivables
- Reviews all information to ensure account accuracy
- Reviews remittance advice when necessary for no pays or short pays to verify proper reimbursement and to make adjustments as necessary
- Identifies coding and billing errors from the EOB and works to correct errors in a timely manner
- Prioritizes work load to incorporate aged AR of 90+ days and high dollar AR as needed
- Pursue payment from guarantor for outstanding patient liabilities
- Document action taken and result in the patient accounting system account notes
Qualifications for collector
- Good knowledge of Microsoft office suite advanced excel, power point
- Working knowledge of SAP, Oracle or similar ERP systems
- 5-10 years of commercial collections/customer service experience preferred
- Parallon is an Equal Opportunity Employer (EOE), minority/Female/Veteran/Disabled, offering a great work environment, challenging career opportunities, and competitive compensation
- Ability to function in extreme weather and temperature conditions, both hot and cold
- An excellent opportunity to work in a fast paced environment
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Collector Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of collector. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for collector
- Respond to inbound mail from insurance companies and patients
- Appeals claims that are improperly adjudicated so they are promptly corrected and paid
- Analyzes accounts and determines when accounts are uncollectible
- Collection of delinquent RAC financed and Orkin Bad Debt accounts in accordance with policies and procedures
- Administration of payment plans on delinquent RAC financed and Orkin Bad Debt accounts
- Negotiate settlements in accordance with company policy
- Review and educate customers on contract details
- Provide customer complaint resolution
- Handles RAC financed Charge-Off accounts
- Performance of Skip Tracing duties on customers that have relocated
Qualifications for collector
- Ability to identify issues and act independently to resolve them
- Participation in a FANTASTIC incentive scheme rewarding you with vouchers for many High Street stores and outlets
- Full Training provided, equipping you with the knowledge to progress quickly within the role and enabling you to exceed
- On-going Career Progression in a Global Financial Technology company
- A high degree of self-management to successfully prioritize workflow, and apply strategic techniques to identify process improvements
- Interpretation of procedures and instructions to choose the best resolution alternative