Toll Collector Job Description
Toll collector
provides directions to local attractions and facilities, such as airport, bus station, Convention Center, Amway Center, and hospitals.
Toll Collector Duties & Responsibilities
To write an effective toll collector job description, begin by listing detailed duties, responsibilities and expectations. We have included toll collector job description templates that you can modify and use.
Sample responsibilities for this position include:
Persuade customers to pay amounts due on toll charges and violation fees
Maintain proper documentation of discussions with customers and enters information into computer
Adhere to dialer schedule and work standards
Maintain/ exceed pre-established goals relating to the collection of past-due accounts
Other job duties/responsibilities as assigned by management
To conduct on the job training after successful completion of the “Train the Trainer” program
Responsible for greeting visitors at the Park entrance and providing information pertaining to the park and surrounding areas
Maintain an organized work space in a high capacity camping park, maintaining a 95% occupancy rate year-round
Answer phones and operate two-way radio communication system
Light cleaning of the inside of the ranger station, including the staff restroom
Toll Collector Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Toll Collector
Typically a job would require a certain level of education.
Skills for Toll Collector
Desired skills for toll collector include:
Able to provide directions to local attractions and facilities
Amway Center
Bus station
Convention Center
Hospitals
Basic plumbing and electrical work
Desired experience for toll collector includes:
Accurately complete operational reports reflecting toll lane activity
Ability to maintain and clean all park facilities
Ability to maintain park grounds through the use standard grounds keeping equipment
Ability to work outdoors in all types of Florida weather
Must be able to maintain a valid State of Florida driver’s license
Able to work a rotating schedule including holidays and weekends
Toll Collector Examples
1
Toll Collector Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of toll collector. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for toll collector
- Informs visitors of the park features any current and upcoming park activities and events
- Collects fees for park entrance and annual permits
- Operates a point-of-sale cash register
- Accurately collects, records, and reconciles revenue
- Effectively operates the Reserve America computer program to process camping reservations
- Maintains an organized work space in a high capacity camping park
- Answers phones and operates two-way radio communication system
- Assists with completing various reports
- Performs light cleaning of the inside of the ranger station, including the staff restroom
- The employee must be available for all 3 shifts across 6 days per week
Qualifications for toll collector
- Ability to deal with visitor inquiries in a tactful, efficient and courteous manner
- Ability to operate vehicles including small trucks and UTVs
- Understand and achieve departmental metrics
- 6 months prior work experience (Customer service, telemarketing or call center environment)
- Accurately prepare reports
- Collect fees, operate cash registers, point-of-sale systems and credit card terminals
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Toll Collector Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of toll collector. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for toll collector
- ESC employees will be considered FT with benefits
- The ESC will be managed to a strict policy of shift refusals
- Employee cannot refuse more than (3) shifts in a rolling 30-day period or the employee will lose their position as an ESC and will forfeit the $1.00 per hour premium
- If an employee loses their position as an ESC, he/she will revert back to a floater position which is considered part time, benefits will be lost
- Employee will be guaranteed 32 hours pay per week regardless of hours worked, not to exceed 40 hours
- Employee has the right to decline shifts after 40 hours of work per week without consequence
- Individuals in this program will be the first choice for overtime if required
- The ESC employee will receive a premium rate of $1.00 over and above the employee current rate of pay which cannot exceed 25% of the TC current base rate
- Responsible for the timely and accurate delivery of packages between the regional toll offices and assigned toll facilities
- Responsible for transporting CCTV tapes and VES CD’s from the toll facilities to the regional office
Qualifications for toll collector
- Understand and apply rules, directives, policies, laws and regulations
- Work nights, holidays and weekends
- Multi-task and prioritize meeting the needs of multiple visitors at any given time
- Ability to work overnight and weekend hours based on business needs
- Required availability to work weekend hours based on business needs
- Ability to lift and transport up to 60 pounds, while following proper safety and lifting procedures
3
Toll Collector Job Description
Job Description Example
Our growing company is hiring for a toll collector. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for toll collector
- Responsible for unlocking Rifkin Bags and coin vaults that are returned from the bank in a locked position
- Perform related work as required by the regional office staff
- Transport vehicles to and from the maintenance yard for required service
- Transporting and hauling of equipment and supplies to and from locations within and outside of assigned region
- Maintain supply room at regional office in an orderly fashion
- Directs and monitors toll collector activity to ensure compliance with procedures and policies
- Ensures proper toll lane coverage and adequate number of toll collectors
- Relieves collectors as required
- Prepares operational reports as required by procedures
- Maintains traffic flow through toll facility
Qualifications for toll collector
- Ability to safely walk across toll lanes holding up one arm to signal oncoming traffic to stop while
- ESCs are responsible for alerting Faneuil with any change to contact information immediately
- ESCs must keep an active phone available so they can be contacted at all times
- ESCs must be willing to take calls 24hrs per day, 7 days per week
- It will be the employee’s responsibility to keep in touch with the service center hourly if the employee is not in possession of a phone
- Performs security and safety related duties as required by procedures, including proper transfer of money
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Toll Collector Job Description
Job Description Example
Our innovative and growing company is hiring for a toll collector. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for toll collector
- Ability to perform duties to include preparation of daily and monthly reports, reviewing and analyzing collector variances, assist in preparation of supervisors’ schedules, communicate with regional office staff and other Department personnel regarding operational and staffing issues as needed
- Administers disciplinary action as required
- Responsible for keeping parking areas, lanes, and lawns free of trash
- Must collect and load trash in appropriate waste receptacles
- Must understand, operate push mobile, pressure cleaner and other equipment properly
- The employee must be available for 2 shifts across 6 days per week
- ESC employees may be required to travel outside of their normal work area and may be compensated for mileage if appropriate
- The employee must be available across 6 days per week
- The employee must be available for two shifts six days per week
- Employee cannot refuse more than (1) shift in a rolling 30-day period or the employee will lose their position as an ESC and will forfeit the $1.00 - $2.00 per hour premium
Qualifications for toll collector
- Achieves expectations on fund management, revenue collection and deposit accuracy, attendance and customer service
- Ability to accurately handle money
- Skill in use of personal computer
- Dependable, stable, productive, honest, trustworthy, responsible, accurate, positive, supportive, detail oriented, conscientious and demonstrates exceptional work habits
- Ability to safely walk across toll lanes holding up one arm to signal oncoming traffic to stop while carrying work related items
- Accurately make change for various U.S. bill denominations in a timely manner, issue receipts to motorist and write insufficient fund slips
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Toll Collector Job Description
Job Description Example
Our company is looking to fill the role of toll collector. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for toll collector
- The employee must be available for 1 or more shifts across 7 days per week
- The employee must be available for 1 shift across 7 days per week
- Greet customer, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base
- Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude
Qualifications for toll collector
- Successfully pass English, Math, and Cash Calculations tests
- Carpentry, electrical, plumbing and mechanical repairs and general maintenance of facilities and equipment
- Computer and cash register transactions, reconciliation of receipts
- Good public relations and ability to deal with people effectively
- Using various hand tools, small engines, power tools and operations of vehicles
- Employee must return phone calls for shifts requirements within one hour of the initial call to the employee