Debt Collector Job Description
Debt Collector Duties & Responsibilities
To write an effective debt collector job description, begin by listing detailed duties, responsibilities and expectations. We have included debt collector job description templates that you can modify and use.
Sample responsibilities for this position include:
Debt Collector Qualifications
Qualifications for a job description may include education, certification, and experience.
Education for Debt Collector
Typically a job would require a certain level of education.
Employers hiring for the debt collector job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Finance, Accounting, Healthcare, Business/Economics, Spanish, French
Skills for Debt Collector
Desired skills for debt collector include:
Desired experience for debt collector includes:
Debt Collector Examples
Debt Collector Job Description
- Within the LM Module in MS, open and close workout options as required
- Analyze and review documents then identify appropriate workout options
- Negotiate and setup acceptable up-to-date arrangements
- Obtain appropriate approvals on all recovery workouts prior to implementing
- Timely follow-up with customers, 3rd parties or others to ensure all deliverables have been met
- Thoroughly document MortgageServ with all efforts pertaining to an account
- Take inbound calls
- Work assigned CIT’s daily to ensure all are responded to by the Target Completion Date
- Review and work Unapplied Report daily
- Monitor Repay Plans to ensure adherence and make follow-up or reminder calls as needed
- Identify and implement methods to improve operational efficiency and expense reduction through automation, workflow and enhanced services
- Complete assigned tasks by their due date
- Call back all voice mail messages by end of each day
- Review and respond to all emails by the end of each day
- Inform management of any unresolved issues that need attention
- Adhere to company policies and procedures other laws and regulations
Debt Collector Job Description
- Complies with collection policies, various state and federal laws, rules and regulations governing credit and collections
- Verifies accuracy of accounts
- Updates and documents account information and records
- Selects appropriate customer correspondence
- Locates customer through acceptable skip tracing techniques
- Adheres to collection laws and internal guidelines
- Analyzes customer financial information
- Follows prescribed guidelines for bankruptcy, CCCS fraud and disputes
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Must have working knowledge of Microsoft Windows
- Must be able to work in a fast-paces environment with sensitive time frames
- Must be able to meet and or exceed operational requirements for response to inquiries and request for documentation
- Must be able to work individually and as a team in a fast-paced environment
- Must understand the importance of the quality and quantity of work completed
- Must be able to work with standard office equipment including but not limited to copiers, scanning equipment, and 10-key
Debt Collector Job Description
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Comply with requirements when legal action is unavoidable
- Self-motivated, driven and organised and possess a strong sense of urgency in order to meet deadlines effectively
- Excellent communication skills (oral & written), ability to manage a varied workload and to prioritise are essential
- Build and maintain supportive relationships with key business contacts to include the forging of relationships with key stakeholders internally and externally
- Effective time management skills and ability to influence others to a desired outcome
- Will have excellent organizational skills
- Will have good verbal and written communication skills
- Will be able to multi-task and meet assigned deadlines
- Must have a minimum of four years mortgage or credit card collection/recovery experience
- Show ability to priority and multi-task
- 3-5 years of Recovery/Post Charge Off Collections experience
Debt Collector Job Description
- Ability to see things through to resolution
- Confer with patients via inbound or outbound telephone calls
- Record information about financial status of patients and status of collections efforts timely and accurately
- Verifying Health Insurance information and benefits with patients
- Analyzes credit information
- Establishes payment arrangements
- Properly managing your collection queue
- Achieving a collection goal every month
- Taking inbound calls, acting as representative of the hospital, to arrange debt repayment based on patient’s financial situation and client repayment guidelines, via credit card, check or obtained insurance, and record all updates and acquired information on accounts
- Understands and utilizes the HIPAA and TCPA talk offs on each call
- Adds, changes, and deletes information in multiple system screens within multiple systems
- Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (I.E.modifications, bankruptcy, skip-tracing)
- Complies with all pertinent department/division procedures as outlined in operating instructions
- Work in the US time zone
- Proven experience as debt collector
- Excellent communication in Polish and English
Debt Collector Job Description
- Properly handle all patient disputes, by obtaining all pertinent information and noting dispute on account and escalating to supervisor as necessary
- Assists in making outbound calls when necessary
- Collect outstanding debts from clients and achieve collection target to ensure positive cash flow
- Maintain debtor’s book to ensure that the debt status is accurate and latest
- Develop reports on aged debt accounts and days sales outstanding (DSO) reports
- Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts
- Offer 24/7 services to customers in prompt and accurate manner
- Post customers’ check and ensure timely credit transfer
- Review collection queue to perform collection activities accordingly
- Adhere to customer policies and procedures
- Apt in negotiating and persuading
- Ability to be polite and compassionate without lacking confidence
- 2 years proven experience as debt collector
- Excellent communication skills and a sense of urgency are extremely useful to succeed in this task
- Previous Medical Bad Debt Collection / Customer Service Experience Required (1-2 years min.)
- Bilingual English/Spanish candidates will be considered first