Coffee Job Description
Coffee Duties & Responsibilities
To write an effective coffee job description, begin by listing detailed duties, responsibilities and expectations. We have included coffee job description templates that you can modify and use.
Sample responsibilities for this position include:
Coffee Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Coffee
List any licenses or certifications required by the position: WAV, LDC
Education for Coffee
Typically a job would require a certain level of education.
Employers hiring for the coffee job most commonly would prefer for their future employee to have a relevant degree such as High School and Master's Degree in Education, General Education, Hospitality, Technical, Business, Health, Computer, Leadership, Management, Performance
Skills for Coffee
Desired skills for coffee include:
Desired experience for coffee includes:
Coffee Examples
Coffee Job Description
- Identifies and describe cup characteristics of roasted coffee using standard cupping
- Move/transport product to necessary locations
- Operate all equipment in Roasting Department
- Maintain daily and weekly housekeeping duties
- Assist in other areas or departments when needed
- Use specialized knowledge to manage select coffee accounts (which may vary over time)
- ODevelop new customers
- OBroaden type catalogue
- OOptimize trade execution
- Play a key role in the Cash calls as allocated by manager
- Highly-Energetic, self-motivated, goal oriented and dependable
- OUse specialized knowledge to aide price discovery and advisory, demand-side data sourcing and analysis, and spots and destination pricing
- Develop customer relations
- Deploy agreed positions, negotiate and manage the trades (re-assess and adjust if necessary), close discussions and secure conditions (financing structure) and contracts
- Liaise with smaller trade houses to increase sales volumes, gaining indirect market access to non-target clients
- Oversee and coordinate execution of the transactions until fulfilment
Coffee Job Description
- Start to identify potential new trade flows and customers
- Coordinate client visits and trade shows, volunteers with industry groups such as NCA, GCA, SCAA
- Liaise with Credit Risk about allowing advantageous financing plans for local clients
- Build and maintain customer database compiling data about clients and their businesses
- Solve customer requests raised through any touchpoint
- Understand the business context and when an issue / situation has to be escalated to ensure a positive outcome both for Nespresso and the customer
- Engage with customers through efficient and personalized interactions
- Develop rapport with customers, quickly understanding the situation, history and needs in order to respond to them with efficient and relevant solutions
- Deliver continuous improvement by identifying improvement areas in processes, tools, organization, trainings, speech and services
- Find new ways to solve problems and ensure a consistent customer experience regardless of the touchpoint
- 3-5 years (plus) experience in coffee industry
- Experience roasting and cupping coffee, overall quality analysis
- 3-5 years (plus) experience in coffee industry with strong preference for sales
- Knowledge of coffee production, processing, exportation
- Knowledge of ocean freight rail/truck logistics
- Futures trading understanding, series 7 equivalency
Coffee Job Description
- Continuously develop deep knowledge, skills and expertise around coffee, products, services, processes and machines (Original Line and Vertuo where applicable)
- Build brand equity conveying the Nespresso story by using the most appropriate language for each touchpoint
- Show great sensitivity towards the impact that each word and phrasing can have on customers and recipients in general
- Operate coffee packing equipment
- Load and operate machinery
- Communicate with team
- Loading and operating machines
- Ensuring safe work environment
- Visits accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention
- Coordinates beverage equipment installations, upgrades, and removals in new and existing locations
- Knowledge of and interest in coffee quality characteristics
- Ability to operate coffee roasters and grinders, brewers, espresso machine, and moisture meter
- Bachelor’s degree with a preference for a BA in Economics, or Business related degree
- To provide an efficient catering service within our vibrant Diners, preparing food as required, provide excellent customer service at all times and maintain a hygienic catering area
- To operate catering equipment effectively and safely, ensuring high standards of hygiene throughout all catering outlets and the centre
- To provide an excellent level of customer service at all times
Coffee Job Description
- Ensures quality, cleanliness, merchandising, plan-o-gram compliance, customer service and company policies and programs are maintained
- Stays current and abides by all parts of collective bargaining agreements, where applicable
- Schedules regular meetings with route service and attendant personnel, and foster open lines of communication with direct reports
- Ensures a safe working environment and communicates company safely policies and goals to employees
- Notifies a member of Senior Management of any information that would be beneficial in account retention or jeopardize the business
- Driving standards, consistency and ensuring excellence
- Provides feedback on quality trends reporting on findings internally and externally
- Green Coffee Roasting Preparation - With direction from the roasters, stages green coffee in anticipation of the daily roasting needs, coordinating them to match the roasting list
- Green Coffee Charging - Under the direction of the roasters assists in loading the green coffee into the charger to load the roaster, understands the blend sheets
- Stocking Green Coffee - Replenishes forward coffee inventory locations on a daily basis
- A genuine team player and have a high level of responsibility, flexibility, enthusiasm and motivation
- Freedom Choices, our very own employee benefit scheme, which gives employees access to a great range of benefits
- Discounted Staff membership (including family members)
- Incremental holidays
- Employee Assistance Programme 24/7- confidential, independent and impartial source of support
- Team working environment
Coffee Job Description
- Performs general maintenance and cleaning activities as needed
- Green Coffee Bag – Stores empty green coffee bags
- Green Coffee Inventory – Under the guidance of the green coffee buyers assists in maintaining green coffee inventory area
- Responsible to maintain inventory levels for the coffee business, which could include online, retail and wholesale
- Manage the training of staff on production operations, including roasting, stamping, head sealing, weighing and shipping
- Tracking and maintaining inventory levels for both green and roasted coffee
- Manage the roasting schedule
- Serve as the in-house coffee expert and resource for customer coffee questions
- Responsible for roasting samples and hosting cuppings related to the green coffee buying program
- Will work with the Operations Team in roasting experiments, improving inventory accuracy and forecasting, along with consistency in roasting profiles
- Fully funded training
- Minimum 1 year working in customer service / call center
- Ability to work multi-task and in a fast-paced environment, using different digital tools and software
- Experience in an international environment and fluency in English are a plus
- High school or equivalent education is required
- Coffee Engineer/Espresso Engineer experience