Collection Representative Job Description
Collection representative
provides reporting information on the status of business development efforts utilizing Excel, Word, and other sources as needed.
Collection Representative Duties & Responsibilities
To write an effective collection representative job description, begin by listing detailed duties, responsibilities and expectations. We have included collection representative job description templates that you can modify and use.
Sample responsibilities for this position include:
Provide assistance and/or information to external vendors to jointly enable efficient finance and/or accounting work processes
Collect outstanding accounts (regular, final)
Analyze customer files and negotiate payment arrangements
Make the necessary calls, explaining to customers the impact of not paying bills on time
In accordance with procedures, decide/justify service interruptions or service restorals in order to minimize company losses
Perform analyses and take action in accordance with procedures regarding the various collection reports in order to minimize revenue losses
Recover fiber op accounts and provide support to agencies
Works all assigned insurance payers to ensure proper reimbursement on patient accounts to expedite resolution
Completes account follow up daily, maintaining established goal (s), and notifies Assistant Supervisor, when necessary, of issues preventing achievement of such goal(s)
Analyzes daily correspondence (denials, underpayments) to appropriately resolve issues
Collection Representative Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Collection Representative
List any licenses or certifications required by the position: GOLD, ASAP
Education for Collection Representative
Typically a job would require a certain level of education.
Employers hiring for the collection representative job most commonly would prefer for their future employee to have a relevant degree such as Associate and High School Degree in Education, Sound, Associates, Technical, Business, Accounting, Finance, Medical, Healthcare, Computer
Skills for Collection Representative
Desired skills for collection representative include:
Word
Document preparation and worksheet preparation
Excel
Governmental
CPT and ICD-10 codes
Managed care and commercial payor regulations
Mechanic and materialman lien statutes and payment bond claim procedures
Microsoft Word and Excel
Phone dialer functions and call campaigns
Accounting
Desired experience for collection representative includes:
Experience working with RLM and JOOR is highly preferred
Native/Proficient in English - spoken written
Previous experience from Cash Collections/Credit Management at least 1 year is required
Strong communication skills on the phone combined with customer centric orientation
Independent worker - ability to manage assign portfolio of customers
Expert at telephonic communication required
Collection Representative Examples
1
Collection Representative Job Description
Job Description Example
Our company is looking for a collection representative. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collection representative
- Analyzes previous account documentation, in order to determine appropriate action(s) necessary to resolve each assigned account
- Documents the billing, follow-up and/or collection step(s) that are and all measures to resolve assigned accounts, including escalation to Supervisor if necessary
- Remains in consistent daily communication with Insurance Collections Supervisor and Assistant Supervisor regarding all aspects of assigned projects, reports and requests
- Process bankruptcies, discharges, dismissals and reaffirmations on member related accounts
- Serve as the centralized patient account liaison handling all internal and external patient calls into the Business Office
- Be responsible for setting up budget plans, applications for charity care or alternative sources of payment from patients
- Be responsible for researching and handling patient billing concerns, inquiries, rebilling and resolving patient complaints
- Perform patient/insurance demographic updates and verification of benefits and co-payments
- Assign uncollectible accounts to Pre-Collection for Collectors to process within the collection guidelines
- Responsible for Cash Collections and Credit Management for Germany
Qualifications for collection representative
- Demonstrated excellent skills with full range of loss prevention and loss recovery techniques
- Ability to organize, prioritize and manage a large workload for optimum efficiency
- Proven discipline to exhaust every available resource to minimize pre or post term losses/recoveries
- Broad knowledge of Collections policies and procedures and other relevant banking operations experience is required
- Extensive negotiation and experience to deal with most difficult accounts with Customer, third party vendors, or TDAF vendors
- Demonstrated attention to detail and the ability to prioritize workload to meet department objectives efficiently
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Collection Representative Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of collection representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for collection representative
- Cash Collections – reminding payments from clients who didn’t pay on time - over phone and email
- Credit Management of all clients – decisions about potential increase of credit limit
- Order release – decision about customers receiving their goods or not, in case order is blocked
- Analyze credit reports
- Upload invoices to selected accounts daily, print invoices and statements to send to customer
- Backup cash application position
- Special projects, as requested by manager
- Responsible for Cash Collections and Credit Management
- Communication with clients of Johnson and Johnson – hospitals and clinics
- Prioritize and plan work tasks using time management and organization
Qualifications for collection representative
- Experience with data entry, allocation, and EDI
- Knowledge of policies, procedures, and applicable laws, statutes and regulations (e.g., Robinson Patman, Uniform Commercial Code) for collecting delinquent accounts, loans, and/or receivables
- This position interacts with various levels of personnel both inside and outside the company
- Requires experience ideally operating in a busy accounts receivable or customer service function dealing with Public Commercial customers
- Must demonstrate excellent computer skills
- Native in Croatian language written and spoken
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Collection Representative Job Description
Job Description Example
Our company is looking for a collection representative. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for collection representative
- Negotiates payment schedules, settlements and adjustments
- Reviews and analyzes accounts and communicates account status to the Group Credit Manager as directed
- Ensures all follow-up calls are made daily on accounts with payment commitments, payment plans, Includes reminder calls and correspondence to customers
- Processes and records all attempts to contact and any other pertinent information including payments to customer accounts in credit notes/legal console
- Prepare reports and customer information in preparation of review for Group Credit Manager
- Manage a pipeline of loans to ensure final collateral documents (recorded mortgage and title policies) are received in an established timeframe of all serviced and subserviced loans by making outbound phone calls to external contacts which include title agents, vendors, investors or MSR owners
- Contact county recording offices or search for recorded and missing documents utilizing web based county sites and e-recording applications to determine status of outstanding documents such as assignments and loan modification documents
- Ensure that the company receives all outstanding final collateral documents in a timely manner in order to satisfy investor and regulatory requirements
- Input data from final documents into document management system
- Update document management system with status of collateral documents
Qualifications for collection representative
- Native/profcient English is required in written spoken
- Native/Proficient English is required in spoken written
- The schedule for this position is “on call” or as-needed
- Must be able to listen carefully and identify issues and develop a resolution rather than just getting a payment
- Prefer those with knowledge of regulatory information
- Must possess excellent communication and telephone skills, strong keyboard skills along with the knowledge of computers
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Collection Representative Job Description
Job Description Example
Our company is growing rapidly and is hiring for a collection representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for collection representative
- Cash Collection for assigned region and customers
- Selected Account Receivable and Credit Management tasks
- Establishing and maintaining contact with customers
- Ad hoc tasks
- Develop customer relations in order to establish and set appropriate timeframes for customer default
- Prepares loans to be charged-off by completing the Charge-off Request form, filing the proof of claim with the proper courts and converting the loan file to a charge-off file
- In addition, staff member will be responsible to assist with Payment transfers, credit card refunds batch processing and other related responsibilities of the cash and collections department
- Assist with other cash, collection, duties as assigned
- Researching as necessary debit/credit transactions that are discrepant or require investigation
- Ensure accuracy of each debit and credit transaction that is processed
Qualifications for collection representative
- Ability to handle complex phone calls in regards to patient accounts and insurance inquiries
- Minimum of six months of general medical billing and collection experience with insurance carriers required
- Minimum of six months of general medical billing and collection experience is preferred
- Two to three years of medical group practice or hospital billing and/or collections experience
- Working knowledge of insurances -- HMO, PPO, EPO, Medicare, Medi-Cal, Indemnity, Workers’ Compensation
- Excellent customer service and communication skills along with good math skills, ability to read, understand and follow verbal or written instructions
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Collection Representative Job Description
Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of collection representative. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for collection representative
- Will communicate on a daily basis with updates to Management regarding investigation results, transactions
- You will be responsible for Cash Collections and Credit Management for Nordic countries
- You will be responsible for Cash Collections and Credit Management for Dutch speaking countries
- You will be responsible for Cash Collections and Credit Management for French speaking countries
- Perform collection duties of accounts receivable for an assigned area
- You will be responsible for Cash Collections and Credit Management for German speaking countries
- Cash Collections – reminding payments from clients who didn’t pay on time, discussing reasons, agree next steps - over the phone and email
- Responding to specific questions from local organizations, customer service, compliance and other stakeholders
- You will be responsible for Cash Collections and Credit Management
- You will be responsible for Cash Collections and Credit Management for Italian speaking countries
Qualifications for collection representative
- Ability to sort and file correctly by alphabetic or numeric systems
- Computer skills (Mainframe and Windows, Internet Explorer, Microsoft Office)
- Education - High School diploma minimum
- Bi-lingual (Spanish / English) is highly preferred but not required
- One (1) or more year(s) 1st party collection experience in a call center highly preferred
- Ability to negotiate redemptions with customers