Collection Supervisor Job Description
Collection supervisor
provides leadership, vision and strategic direction for the library's collection development program, including the development and administration of the library's collection budget, the review and maintenance of library collections and the development of collection policies and procedures;.
Collection Supervisor Duties & Responsibilities
To write an effective collection supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included collection supervisor job description templates that you can modify and use.
Sample responsibilities for this position include:
Collects accounts by contacting customers
Supervise selling floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor
Review accounts, conduct quality phone monitoring
Develop and implement a plan to achieve the divisional accounts receivable goals, monitor/measure receivable performance and provide support/reporting to Division management
Provide training and education to CSRs related to credit policies and procedures
Implement Division plans for maximizing cash collections and appropriate handling of the accounts receivable portfolio
Negotiate the resolution of collection matters with customers, escalating critical matters to Division Accounts Receivable Manager
Work closely with the Division related to cylinder control
Support the Division credit and collections organization through goal-setting, evaluations, positive feedback, discipline and on-going coaching ensuring activities are performed within department and Company policy
Identify staffing issues with performance evaluations, training, and scheduling of resources
Collection Supervisor Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Collection Supervisor
List any licenses or certifications required by the position: MIT, IL, CA, BLS
Education for Collection Supervisor
Typically a job would require a certain level of education.
Employers hiring for the collection supervisor job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Education, Technical, Accounting, Associates, General Education, Finance, Business, Supervision, Graduate, Communication
Skills for Collection Supervisor
Desired skills for collection supervisor include:
Microsoft Excel and Word
Dialer
LiveVox applications
Soundbite
Peoplesoft application
Procedures and collection related laws
Applicable bank policies
Collections and the products and services supported by the area
Computer applications
Equipment used in the collection area
Desired experience for collection supervisor includes:
Exposure to and knowledge of the contract law, secured transactions and bankruptcy issues
Provide advice and answer questions concerning collections activities
Management experience in collections preferred
Manage sales and service process
A high school education with at least 3 (three) years in a Customer Service or comparable retail experience is required
A complete knowledge of the personal banker position is required
Collection Supervisor Examples
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Collection Supervisor Job Description
Job Description Example
Our growing company is looking to fill the role of collection supervisor. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for collection supervisor
- You will assign work and set workflow priorities, track the units' performance and monitor daily volume and service levels
- You will be responsible for defining and measuring performance standards and staff development building and maintaining a positive work environment
- Annual performance appraisals, monthly feedback sessions, continuous development plans and quality reviews must be consistently prepared and communicated to staff
- You will be responsible for adherence to policies and procedures, while seeking opportunities to improve processes and operating efficiency
- You will be responsible for resolving escalated, complex customer issues, managing your cost center budget and capacity planning
- Candidate must have strong problem solving ability, organization and prioritizing skills including good judgment and decision abilities
- Commitment to deliver high quality work in a fast pace, deadline driven team environment
- Diagnoses operating problems and directs effective corrective procedures
- Provide coaching and guidance to Mortgage Document Management Representatives - Document Collection to ensure accurate procurement of mortgage documents in a timely manner
- Conduct quality control reviews of work completed by Mortgage Document Management Representatives – Document Collection
Qualifications for collection supervisor
- Knowledge of office equipment required
- Direct supervision of 10 full-time diesel technician employees
- Must have exceptional communication skills and be able to communicate with all levels of management and staff
- Ability to multi-task and delegate when appropriate to insure goals are accomplished
- Ability to manage daily staff, supply and vendor expenses to insure budget goals are met
- Ability to learn detailed processes to effectively respond to team’s questions
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Collection Supervisor Job Description
Job Description Example
Our growing company is looking for a collection supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collection supervisor
- Work with other servicing and loan administration teams to ensure document tracking is being leveraged to increase servicing efficiencies
- Reconciling exceptions with custodial records
- Support other Document Management teams as needed
- Interact with Third Party Document Custodian and various Units within Servicing to support document needs
- Ensure that the Team is performing its function according to the established operating procedures
- Maintain Policies and Procedures in place and update accordingly
- Ensures efficient collection activity is performed on consumer loans, credit cards, negative shares, including delinquent loans in Puerto Rico and international accounts
- Plans and coordinates various activities and daily workflows associated with insurance follow-up and self-pay collections
- Manage staff work assignments including oversight of work ques and distribution of standard department reports to ensure hospital accounts are worked
- Handle inquiries from staff, complete daily administrative forms submitted for approval as part of account resolution
Qualifications for collection supervisor
- Strong PC skils including (MS Outlook, MS Office including Word, Excel, Access, Powerpoint and Project)
- 2 years of previous collections experience required
- Must be able to engage in repetitive motions and communicate
- Minimum of three (3) years of experience in a mortgage environment required
- Prior experience working with collateral mortgage documents required
- Must have strong organizational, analytical, and time management skills
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Collection Supervisor Job Description
Job Description Example
Our innovative and growing company is looking for a collection supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collection supervisor
- Assist with working difficult accounts escalated by staff and/management for resolution
- Communicate with payers, external agencies to resolve issues and foster working relationships
- Assist with preparing worksheets to submit for A/R settlements, prepare resource documents for litigation
- Complete bi annual and yearly impact performance reviews
- Monitor staff attendance and time-off to ensure adequate coverage within the departments
- Hire and orient new staff
- Maintain staff time records and employee files
- Budget resources
- Responsible for the supervision and monitoring of a group of Credit/Collection accounts
- Responsible for a specific portfolio of major retailers and other channels of distribution
Qualifications for collection supervisor
- Knowledge of GNMA, FNMA, FHLMC Document Release Custody requirements
- Strong organizational skills as it relates to tracking movement of Collateral documents
- Must demonstrate flexibility and ability to learn quickly
- Ability to facilitate and drive change in a fast paced and “ever changing” environment leveraging his/her strong interpersonal and influencing skills
- Must be willing and available to work additional hours to meet business needs
- Proficient with Microsoft Office Products, including Word, Excel, Outlook, Powerpoint
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Collection Supervisor Job Description
Job Description Example
Our company is hiring for a collection supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collection supervisor
- Analyzes credit reports, trade and financial information to assist in establishing set credit limits and trade terms of sales for new and existing accounts within assigned portfolio
- Occasionally travels and visits customers to better understand process, procedures and settle disputes
- Researches and resolves discrepancies and customer charge-backs by working with Sales and the customers
- Makes collection calls on all past due accounts within assigned portfolio as necessary
- Traces shipments and provide proof of delivery as needed for assigned accounts
- Sends invoice and statement copies upon customer’s request
- Writes demand letters for payment on delinquent accounts
- Arbitrates customer complaints-coordinate between customer & sales personnel
- Provides weekly reports as directed by the Management for accounts within assigned portfolio
- Provides back-up assistance for other departmental employees as necessary
Qualifications for collection supervisor
- Must have an acceptable credit history, which will be verified
- Knowledge of FDCPA, CFPB and Federal Bankruptcy Laws
- Knowledge of NCUA regulations
- Ability to communicate directly with credit union members and utilize collection and negotiation techniques
- Prepares regular and customized, in-depth reports and information summarizing various aspects of unit(s) activities
- Monitors and records staff performance
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Collection Supervisor Job Description
Job Description Example
Our company is hiring for a collection supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for collection supervisor
- Manage and develop the team through regular communication, training and evaluation sessions
- Ensure compliance with Nestlé practices for accounts receivables
- Support initiating simplification and standardization projects
- Support process of benchmark within accounts receivables
- Prepare monthly department updates to Store Manager
- Partner with distribution centers, customer service, and accounting when necessary
- Knowledge, understanding, compliance, and enforcement of all Federal and Local laws and regulations relating to job duties
- Score on Leadership Development surveys must be a minimum of 80%
- Performance coaching, scorecards, development plans, and agent administration must be accurate and executed in a timely manner
- Team retention should be at a minimum of 95% monthly and negative attrition should be no more than 4% monthly
Qualifications for collection supervisor
- Excellent interpersonal & communication skills, and demonstrated organizational and leadership abilities
- Requires high level of analytical ability, and strong knowledge of system analysis and data gathering techniques
- Ability to work independently towards specific goals and objectives and provide recommendations for improvement
- Knowledge of computers, specifically healthcare, word-processing and spreadsheet applications
- Bachelor’s degree in Business, Accounting or a related field or five + years of experience
- Three to five years experience in credit and collections dealing with major retailers