Cloud Support Job Description
Cloud support
provides root cause analysis and solutions for issues related to system memory management, clustering, SMTP, TCP/IP, SNMP, HTTP and HTTPs.
Cloud Support Duties & Responsibilities
To write an effective cloud support job description, begin by listing detailed duties, responsibilities and expectations. We have included cloud support job description templates that you can modify and use.
Sample responsibilities for this position include:
Pushing software from development environments in packages into production
Application operations support
Server support- the environment is 80% windows and 20% linux
Windows server support is a MUST
Working with a team of 3
They will be supporting the application migration to AWS cloud-some experience with AWS migrations is a HUGE plus, but not necessary
Provide ongoing, regular updates to customers to keep them apprised of progress toward problem resolution
Providing onsite installation and other professional services as needed
Meet various SLA requirements based on measurable metrics
Participate in off hours and on call support including rotational swing, graveyard
Cloud Support Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Cloud Support
List any licenses or certifications required by the position: AWS, RHCE, ITIL, CISSP, IBM, AZ, CISCO, MCSE, OMU, VCP7-CMA
Education for Cloud Support
Typically a job would require a certain level of education.
Employers hiring for the cloud support job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Computer Science, Engineering, Information Technology, Information Science, Mathematics, Physics, Technical, Science, Associates, Education
Skills for Cloud Support
Desired skills for cloud support include:
HTTP
TCP
SSL
Networking protocols: DNS
SMTP
Client/server and distributed systems architectures
Cloud Computing concepts
Storage technologies
Windows troubleshooting tools
HTTP/S
Desired experience for cloud support includes:
Have experience in Linux/Windows operating system and related software/tools, such as PXE, DHCP, DNS, Nginx, Apache, LDAP, mysql
Understanding of provisioning platforms
Basic knowledge of building or hosting websites (installing open source scripts), Linux and Windows operating systems, mail, system services
Current knowledge and hands on experience of virtualisation and automation technologies (Vmware/KVM) HP and Cisco UCS server hardware technologies
A minimum of ten years HR/Compensation practitioner or lead consulting experience is required
Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange )
Cloud Support Examples
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Cloud Support Job Description
Job Description Example
Our growing company is looking for a cloud support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for cloud support
- Motivates his/her team, and provides counseling and direct feedback on a regular basis
- Monitor incoming and existing workloads to ensure support reps are following the expected Service level goals
- Interface with other team members inside and outside Cloud Operations, such as Customer Support, the Global Support Office, Engineering, Professional Services
- Communicate with customers, partners, and end-users via email, phone, chat, social media and online forums to resolve issues related to Perceptive Media and Cloud products and solutions
- Maintain online knowledge base
- Provide frontline technical support for hardware, software, and network issues using a variety of contact methods (phone, email, chat, in-person)
- Write documentation including training materials, instructions for Help Desk-related procedures, and Help Desk “tips” or “how-to’s”
- Provide technical support to end-users in support of hardware, software, peripherals, and network infrastructure by end user requests received through ticketing system for on-site and off-site staff
- Maintain, implement, and enforce corporate hardware, software, and security policies
- Troubleshoot technology, network, and end-user applications
Qualifications for cloud support
- Version control platform
- DevOps and automation/configuration tools Puppet/Chef/Ansible/etc
- Experience with Bigdata/Hadoop/NoSQL/Hive
- Networking knowledge in VPN, load balancing and monitoring tools
- Programming/scripting in Python/Java/Shell/Perl/Ruby/PHP/etc
- Mandarin or Korean language skills are a bonus
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Cloud Support Job Description
Job Description Example
Our growing company is searching for experienced candidates for the position of cloud support. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for cloud support
- Create and make changes to accounts in Active Directory, email, and internal business applications
- Assist with troubleshooting network connectivity between sites when necessary
- Required to provide support after main hours to complete support and project tasks
- You will assist in maintaining and supporting Oracle Cloud Financials, Procurement and system integration troubleshooting
- Provide day-to-day functional support and management of internal Oracle support tickets
- Act as a liaison and foster positive relationships between business partners and IT team
- You'll help bridge any system gap to solve functional and operational challenges using technology solutions
- Perform ongoing system routine maintenance, performance tuning and user management
- Resolve system issues by proposing feasible solutions and follow-through to efficient resolution
- Manage service request tickets while handling escalations with Oracle
Qualifications for cloud support
- Must be able to work under pressure, take clear ownership of issues and drive to ensure successful closure for the customer, peers and IT Production
- AWS cloud migration experience
- GIT (but, will get training on this)
- Jira ticketing system
- Experience doing application operational support in a Sitecore environment
- Mongo DB administration and setup
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Cloud Support Job Description
Job Description Example
Our company is hiring for a cloud support. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for cloud support
- You will be a key collaborator with technical development teams during sprint planning, system updates and upgrade cycles
- Compile and report program and project status
- Initiate, monitor and provide status of internal system requests
- Resolve customer product questions quickly and efficiently, by sharing best practices, training customers in functionality, or assisting in troubleshooting problems
- Facilitate, monitor and grow our online community forum
- Work closely with our product development team to share insights, improve the product, and help customers
- Accurately and completely document customer contacts and necessary follow up in a timely manner
- Learn and maintain strong product knowledge with our product solutions, including key 3rd party integrations
- Submit customer reported defects and enhancements, accurately documenting issue and impact to customers
- Take the opportunity to help pinpoint problems and proposes viable solutions
Qualifications for cloud support
- Rational Database Services
- Master of Science - Computer Science Min
- Capture migration requirements
- Migration of web applications and services that are hosted on multiple servers and platforms to AWS
- Assist with creating cloud migration strategies
- Determine source cloud (Physical, Virtual and Cloud) and target Workloads
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Cloud Support Job Description
Job Description Example
Our company is growing rapidly and is hiring for a cloud support. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for cloud support
- Experience with web based support tools
- Knowledge of manufacturing, distribution, finance, or cost accounting a plus
- Enthusiastic about learning, engaging with team members, and contributing to team goal
- Collect and Manage partner contracts, both standard partner agreements and addendums for new subscriptions program and other new licensing models
- Support the end to end programmatic functional ownership from 2-4 Program or Sr
- Support, train, educate and enable Sales Operations teams as Channel/Partner business SME on relevant operational functions and processes
- Support, train, educate and enable Sales Operations teams as Cloud SME on relevant operational functions and processes
- Execute communication plans and coordinate overall activities with cross functional SME’s
- Identify areas for improvement in ways of working for our support organization and suggest/implement improvements
- Responsibilities will include the need to build and expand personal technical expertise, keep abreast of customer and market technology trends and developments
Qualifications for cloud support
- Use troubleshooting skills and work closely with operations, support, engineering and/or other functions to ensure successful migrations
- Ideal candidate would be a practitioner that recognizes design patterns of enterprise and cloud aware apps and makes recommendation to integrate with AWS
- 3-5 years of hands-on experience with deployment of applications to Amazon Web Services
- 5+ years Systems Design/Programming (Linux or Windows)
- Handle off hours Migration tasks when required
- Frequently and effectively learn new skills and technologies
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Cloud Support Job Description
Job Description Example
Our innovative and growing company is searching for experienced candidates for the position of cloud support. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for cloud support
- Participate in Pre-Production and Production site releases and available for 24x7x365 on-call rotation
- Work directly with your teammates, engineering, and sales teams to resolve problems as necessary
- Build, patch, and manage hundreds of vCenter environments with thousands of hosts
- Configure and manage the enterprise monitoring system with thousands of managed elements
- Document technical problems, troubleshooting steps and resolutions in the Salesforce CRM system
- Must achieve technical fluency in core Information & Threat Protection services portfolio
- Ensure client and partner needs and expectations are attainable and realistic
- Collaborate with the internal teams (support, incident response, product management, engineering, operations, compliance, ) to ensure closure of outstanding issues and proactive communication in order to provide input (measure, process, and distribute feedback) regarding client and market needs, identify opportunities to improve existing services and new product innovations
- Update and maintain SFDC account including case escalations, deployment activity milestones, client-meeting notes, client-facing deliverables (presentations, data sheets, action plans)
- Engage in cross-company solution development task forcest
Qualifications for cloud support
- Self-motivated with a positive attitude towards bringing value to all projects
- Strong skills to effectively interface with clients and other team members
- Strong team building skills to facilitate collaboration and support between team members, clients, and third parties
- Interest in making work productive, enjoyable, and fulfilling
- Seeks to make a significant positive contribution to the success of our clients, company, and team while consistently augmenting personal skills and career within the team and company
- Developer & Mobile Services (Python, Ruby, PHP, Java, .NET, JavaScript, iOS/Objective-C/Swift)