Cloud Operations Job Description
Cloud Operations Duties & Responsibilities
To write an effective cloud operations job description, begin by listing detailed duties, responsibilities and expectations. We have included cloud operations job description templates that you can modify and use.
Sample responsibilities for this position include:
Cloud Operations Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Cloud Operations
List any licenses or certifications required by the position: AWS, ITIL, CISSP, VCP, CISM, CIPP, CISA, MCPS, MS, MCSE
Education for Cloud Operations
Typically a job would require a certain level of education.
Employers hiring for the cloud operations job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Master's Degree in Computer Science, Technical, Engineering, Information Systems, Information Technology, Business, Technology, Education, Administration, Computer Engineering
Skills for Cloud Operations
Desired skills for cloud operations include:
Desired experience for cloud operations includes:
Cloud Operations Examples
Cloud Operations Job Description
- Analyze, research, track, and report system concerns, identify business impacts and make recommendations related to daily business operations within the cloud team
- Develop, refine and execute Standard Operating Procedures, workbooks, and Tactic, Techniques, and Procedures for repeatable
- Configure and manage security polices, compliance policies, and access controls to AWS resources
- Respond and resolve production incidents related to AWS resources operating systems running on EC2 instances
- Contribute to the success of building and maintaining a world-class infrastructure, with key objectives in the areas availability, capacity, scalability, performance and security management
- Collect, analyze and report on availability, capacity and performance metrics for infrastructure health
- Coordinate and Implement security strategies developed by the Security Office
- Ensure group compliance with all security controls and processes
- Flexible work schedule will be required at times
- Assist project and development teams with the preparation of releases for production
- General computer knowledge is required
- Extensive experience in troubleshooting operating-system and application-level problems
- Solid understanding of basic network troubleshooting, with exposure to L2/L3 switches, server load balancers and routers
- Extensive experience working with incident ticketing systems
- Able to assimilate knowledge of new systems quickly, and be adaptable
- Superior verbal and written communications skills, including leading phone meetings related to mission-critical incident triage
Cloud Operations Job Description
- Directly manage assigned employee team
- Planning and managing the team in provisioning and setting up new customer environments, installing updates and patches all activities around monitoring and responding to alerts generated on the components of our infrastructure and systems, enabling the team to investigate for root cause and troubleshooting errors/issues
- Administer, coordinate and report on bookings using existing internal processes, methodology and automation/forecasting tools
- Manage the quota and compensation process for the Worldwide Cloud Sales Organization
- Escalation point for the deal desk function for WW Cloud deals, reviewing and working with peers, sales managers and internal resources to ensure quotes/orders meet operational and compliance requirements
- Drive standards of performance and specific actions that drive sales activities in every Cloud Sales function that are consistent with predefined success criteria for the Cloud Sales organization
- Manage compliance of the non-standard transactions process
- Participate in month-end and quarter-end close process to facilitate tracking of outstanding purchase orders, ensuring accurate forecasting, order compliance, bookings report as it pertains to cloud business
- Manage changing priorities and quickly communicate and escalate issues if required
- Facilitate team planning sessions and other Agile program ceremonies
- You are proactive about everything
- Private Cloud experience desired
- Server build and installs, network equipment build and installation
- At least 1 year of experience with core infrastructure components such as TCP/IP, VPN, file transfer and remote administration protocols
- At least (3-5) years of experience with security engineering or architecture and infrastructure, network, cloud and multiplatform environments
- At least (1-2) years experience with programming languages such as Python, Java
Cloud Operations Job Description
- Communicate frequently with team members regarding project status and identifies and resolves project problems and issues
- Responsible for escalating and ensuring resolution to project issues, dealing with resource constraints, and managing intra-team timing challenges and dependencies
- Initiate actions to identify and resolve project issues and reports on blockers, mitigating steps, and actions taken to ensure timely deliverables, project success and quality
- Provide weekly status reports highlighting accomplishments, plans and issues to project team members and management
- Creating and executing roadmaps that direct the movement between current and future states (services, technologies, sourcing)
- Provide 24 X 7 operations for Cloud Services, Disaster Recovery, Scanning and Archiving, Data Repository, and Remote Operations Services
- Ensure successful backup and/or replication of Customer Data in a secure manner
- Contribute and enhance Security policies and procedures for Cloud Services
- Responsibilities also include interviewing, hiring, and training employees
- Provide advanced administrative support to Production, Test and Development support teams directly with the client
- Attention to detail along with exceptional organizational skills
- Ability to lift and move bundles up to 50 lbs
- Spoken and written English language skills
- PIS]aaS background with AWS (S3, EC2, ), Atlassian Jira/Confluence, Bamboo, OpenLDAP, Load Balancing, Node application familiarity, Solid scripting (Python, Ruby, etc) background
- Preferred) AWS Certified DevOps Engineer - Professional
- Experience with administration of Amazon Relational Database Service (RDS) PostgreSQL database engine
Cloud Operations Job Description
- Champion efforts to improve service delivery through automation and monitoring along with product enhancements
- Partner with internal stakeholders to streamline front and back-office workflows to make selling and operating our cloud service as easy and efficient as possible
- Partner with the field, customers, and product teams to understand critical needs and ensure these needs are appropriately prioritized on the product and service delivery roadmaps
- Ensure appropriate security and compliance programs are in place to both expand our service and ensure service delivery is secure, reliable, and compliant
- Work with Market Groups, Product Management, and GTM teams to align pricing and offerings with the market and with corporate margin targets
- Own interface for requirements, consultation and project/resource prioritization and funding
- Program Manage the on boarding and operationalization of the Cloud operations team
- Work with the Partner and Microsoft to resolve escalated issues and outages
- Ensure key deliverables set for the Cloud operations team are met
- Lead Monthly/periodic reviews with the Cloud Operations team
- Education to Bachelor degree in Computer Science/Engineering or equivalent
- 10+ years systems administration and datacenter experience
- Collaborate with key organizational stakeholders to determine cloud service strategy and improvement paths
- Work with cloud engineers and architects to enhance and audit public cloud usage and provide valuable insights and key metrics
- Work with key stakeholders to create cost optimized cloud architecture for services and applications
- Collaborate to define best practices and standards around public cloud services and platforms
Cloud Operations Job Description
- SLAs committed by the COT (Cloud Operations team) should be achieved
- Diagnose technical support issues through research, testing, and problem solving
- Retain ownership of all major incidents through to completion irrespective of the assignment group
- Manage all Incidents and ensure focus on minimal disruption to services
- Be the focal point while leading a Major incident up to & including interacting with Sr
- Provide technical direction and coordination to the resolver groups involved
- Provide support and participate in the change control process
- Drive continuous improvement in our core operational processes
- Work with internal and external partners and vendors to maintain 24x7 global operations support
- Develop and manage multiple, large-scale global enterprise relationships, working with technical and business leaders
- Design, develop, and deliver rich customer engagement and user experience platforms that drive public cloud adoption in the company
- Support operations of the public cloud service
- Amazon Web Services experience, IaaS and PaaS services
- Proven leadership skills and the ability to motivate teams
- Strong knowledge and awareness of modern system administration, configuration management and process management tools
- A solid understanding of a UNIX-based operating system